Cups7
- The policy allows AI training; it does not describe an opt-out.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- Staff may review your content; the policy does not describe an opt-out.
Mental-health chats can be reviewed, forever, and used to train AI; ads and a broad license apply.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
- Uses your content for AI training with no opt-out
Collected
Account info, health details you share, device IDs, browsing, location, payments, photos, and voice.
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Privacy policy
“Health and Medical Information including information you choose to provide about your health and medical history while using or communicating through the Services.”
Training
They run the service, show ads, and use chats to train AI, including for partners.
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Privacy policy
“This includes using data to train artificial intelligence and machine learning models to provide safer, more empathetic support globally”
Sharing
Service providers, therapists, advertisers, and sometimes law enforcement; staff may review chats.
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Privacy policy
“we may occasionally review the chat transcripts to conduct quality control, address potential safety issues, and prevent misuse of our platform”
Kept
Private messages up to a year; chats can be kept forever for research and AI.
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Privacy policy
“Once data has been completely , it is no longer considered Personal Information under applicable privacy laws. We retain this data indefinitely.”
Controls
Email privacy@7cups.com to access or delete; use Privacy Choices or GPC to limit ads and sharing.
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Privacy policy
“To request access to, correction of or deletion of your Personal Information, please email us at privacy@7cups.com”
Fine print
Broad license on your posts, as-is service, you them.
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Terms of service
“you grant 7 Cups and its related companies, agents, licensees, , contractors, successors, legal representatives, assigns, and third-party service providers”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Request access, correction, or deletion
Email privacy@7cups.com and say whether you want access, correction, or deletion
Opt out of sale/sharing and targeted ads
Click “Privacy Choices” in the website footer, or enable Global Privacy Control
Ask privacy questions
privacy@7cups.com or toll-free 844-755-8757
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
After they strip your name, they can keep your chats forever and use them to train their AI and partners’ AI. There is no opt-out described for that.
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Privacy policy
“This includes improving platform safety, supporting clinical and academic research, evaluating therapeutic outcomes, and training artificial intelligence and machine learning models (including systems developed by our third-party enterprise partners) to better understand and provide empathetic support.”
For example, a late-night chat about panic attacks could later help train a partner’s chatbot even after you delete your account.
You keep ownership, but they get a forever, worldwide right to use, change, and almost anything you post.
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Terms of service
“you grant 7 Cups and its related companies, agents, licensees, , contractors, successors, legal representatives, assigns, and third-party service providers, and their respective retail partners, marketing or public relations agencies, and other affiliates (“Licensed Parties”) a non-exclusive, fully-paid, , , transferable, , worldwide, fully and unrestricted right and license”
For example, a forum post you wrote could be reused in marketing without paying you, even after you leave.
Humans can read your listener or therapist chats when they think something looks risky or for quality checks. No opt-out is described.
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Privacy policy
“we may occasionally review the chat transcripts to conduct quality control, address potential safety issues, and prevent misuse of our platform, if certain suspicious or potentially harmful activity is detected.”
For example, a private therapy chat could be opened by staff if the system flags it as suspicious.
Ad trackers can follow health-related pages you view and use that to target ads off the site, unless you opt out.
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Privacy policy
“These technologies are used to collect information about your browsing activity—which may include sensitive information, such as your browsing of content related to specific health conditions—to deliver personalized, targeted advertising”
For example, reading an anxiety article could lead to anxiety-related ads on other websites.
If someone sues them because of how you used the app or what you posted, you may have to pay their legal bills.
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Terms of service
“You agree to and hold 7 Cups and its directors, officers, employees, agents or service providers harmless from any and all claims, liabilities, costs and expenses, including reasonable attorneys’ fees”
For example, if a post you made leads to a lawsuit, they can ask you to cover their lawyers.
They can shut your account without warning and may delete your content.
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Terms of service
“we may suspend, limit, or terminate all or a portion of your access to the Services or any of its features at any time with or without notice and with or without cause”
For example, you could lose access to paid chats overnight with no email first.
Even after they delete your account, copies of your chats can stay forever.
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Privacy policy
“We retain this data indefinitely.”
For example, deleting your profile does not pull those transcripts out of their research set.
If you use features that capture photos or voice, they collect that and store it as personal information.
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Privacy policy
“Audio and Visual Information including photographs, images, videos, and recordings of your voice when you use our Services.”
For example, a voice note or profile photo can be kept with your account.
You can turn off sale/sharing and some targeted ads using the site footer or a GPC browser signal.
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Privacy policy
“you may exercise your right to opt-out of the sharing and sale of your personal data by clicking on “Privacy Choices” in the footer of the website.”
For example, clicking Privacy Choices can stop some ad partners from getting your data.
They say chats are encrypted in transit and stored with firewalls and access controls.
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Privacy policy
“All information, including but not limited to chat transcripts and Personal Information is encrypted during transmission.”
For example, a chat should be encrypted while it travels from your phone to their servers.
Words to know
Legal words from the lines above, in plain English.
- de-identified
- Data with your name and obvious identifiers removed, though it can sometimes still be traced back to you. For example, your chats with names stripped out may still be kept and studied after you delete your account.
- model training
- Using your content and conversations as examples to teach an AI system, which can then echo them in future answers. For example, a story you write in a chatbot may be studied by the company to make the next version of the bot.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- sensitive personal information
- Data that could hurt you if exposed, like health, religion, sexuality, race, exact location or bank details. For example, telling a chatbot about a medical condition creates sensitive data that some laws protect more strictly.
How we got here · grade F · score 29/100 · 15 of 15 policy answers backed by a verified quote · 1 not stated
What does the app collect beyond what it needs to work?
They collect account data, health details, demographics, device IDs, browsing history, general location, payments, photos, voice, and inferences—more than the chat itself needs.
Does it record your voice, face or body, and what happens to that?
They collect photos, videos, and voice recordings when you use the services, and they keep related records such as call recordings and chat transcripts.
Are your chats and uploads used to train AI models, and is that off by default?
They de-identify chats and use them to train AI, including third-party partners. No way to opt out of that training is described.
Can employees or contractors read your conversations, and when?
They say they generally do not monitor chats but may occasionally review transcripts for quality, safety, and misuse. No opt-out is described.
Are you profiled or tracked for advertising?
Third-party cookies and partners can build interest profiles, including from health-related browsing, and show ads on other sites. Therapy chats are excluded from those ad features.
Do they sell or share your data, and can you opt out?
They share with service providers, therapists, and advertising partners and treat some sharing as a sale you can opt out of via Privacy Choices or GPC.
What rights do they take over what you type and what the AI makes?
You own your content, but you grant a perpetual, irrevocable, worldwide, sublicensable license to use it in almost any way. They say private chats will not be used for direct ad targeting.
How long do they keep your data after you delete it, and can you delete it in the app?
Deletion is by email. Private messages last up to a year; after inactivity or request they purge personal data, but de-identified chats are kept indefinitely for research and AI.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They draw inferences from your data and personalize the experience, but they do not describe a memory feature you can view or turn off.
Do they commit to basic security, and have they leaked data?
They describe SSL encryption, encrypted storage, firewalls, and role-based access. No independent audit or leak history is described.
Is there a real age gate, and are teens protected?
You must be at least 13. Ages 13–17 need parental consent. They do not describe age-checking beyond what you say.
Will they tell you when the rules change, and is the policy specific?
Both documents are dated. Privacy says they will notify of material changes; continued use still counts as acceptance. Terms can change with limited notice.
Can they close your account without warning, and can you get your data out first?
They may suspend or terminate access at any time with or without notice or cause, and may delete your content.
If something goes wrong, who pays?
The service is as-is, liability is capped at what you paid, and you must indemnify them for claims tied to your use or content.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The privacy policy is 5,793 words at a college graduate level (Flesch reading ease 37.7); the terms are 7,449 words at a college graduate level.
