Adobe
- The policy says your content is not used for AI training.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The policy describes staff access for safety and legal checks.
You own your files; Adobe skips gen-AI training except Stock, but collects broadly, brokers data.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, payments, device IDs, your files and prompts, inferred broker data, and sometimes location or biometrics.
Read the exact line
Privacy policy
“We may also infer, generate, or collect and receive information from third parties, including partners, data brokers, service providers, aggregators, and from publicly accessible sources”
Training
They run the apps, improve products with content analytics unless you opt out, and say they do not train generative AI except Stock.
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Terms of service
“We will not use your Local or Cloud Content to train generative AI models except for Content you choose to submit to the Adobe Stock marketplace”
Sharing
Service providers, your workplace if you use a work email, and humans if content is public, flagged, or you ask for help.
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Terms of service
“For Cloud Content, human review may occur in limited circumstances: when you ask us (like contacting our support team); when you make your Cloud Content publicly available”
Kept
After a license ends they try to give you 30 days to download, then they may delete files; backups may linger.
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Terms of service
“The transition must be completed within thirty (30) days from the date of the termination or expiration of your license term. At the end of this 30-day transition period, we reserve the your Content.”
Controls
You can opt out of content analytics and usage analysis; face/voice features are off until you turn them on.
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Terms of service
“You have the right to opt out of us performing Content Analytics using your Content (https://www.adobe.com/go/contentanalysisfaq) and usage data (https://www.adobe.com/go/usagedatafaq).”
Fine print
You them; is capped around $100.
No exact line could be verified.
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Opt out of content analytics
https://www.adobe.com/go/contentanalysisfaq and usage data at https://www.adobe.com/go/usagedatafaq
Download files before a license ends
Complete the move within 30 days after termination or expiration; they may then delete Content
Avoid work email on a personal account
Do not use a Business email if you do not want the employer to take control; help: https://adobe.com/go/business-storage-helpx
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Adobe can add extra facts about you from outside companies, including data brokers, not just what you type in.
Read the exact line
Privacy policy
“We may also infer, generate, or collect and receive information from third parties, including partners, data brokers, service providers, aggregators, and from publicly accessible sources”
For example, they might attach company size or other details to your account after you type your employer name.
They list face and voice prints as something they may collect, though some photo features stay off until you turn them on.
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Privacy policy
“Biometric identifiers or information defined under United States laws or other applicable laws (e.g., faceprints and voiceprints, etc.);”
For example, grouping similar faces in your photo library can create faceprints they process for that feature.
If someone sues Adobe over your files or how you used the apps, you may have to pay Adobe’s legal bills.
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Terms of service
“You will us and our subsidiaries, affiliates, officers, agents, employees, partners, and licensors from any claim(s), demand(s), loss(es), or damage(s), including reasonable attorneys’ fees”
For example, if a photo you uploaded sparks a lawsuit, you could owe Adobe’s attorney fees.
If Adobe harms you, they usually will not pay more than $100 or three months of what you paid.
Read the exact line
Terms of service
“Our in any matter arising out of or related to the Terms is limited to the greater of (A) US $100; or (B) the aggregate amount that you paid for access to the Services and Software during the three-month period preceding the event”
For example, if lost cloud files cost you a client, they may still only owe a few hundred dollars.
Adobe can shut you off right away if they decide you broke the rules.
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Terms of service
“we may at any time immediately terminate or suspend your right to use and access the Services and Software if in Adobe's sole discretion: (A) you breach any provision of the Terms”
For example, they could lock Creative Cloud the same day they think a file violated their conduct rules.
Your everyday Photoshop or Express files are not supposed to train Firefly-style models unless you put them on Stock.
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Terms of service
“We will not use your Local or Cloud Content to train generative AI models except for Content you choose to submit to the Adobe Stock marketplace”
For example, a private poster you make in Express should not become Firefly training data.
You still own what you create; Adobe only takes a license to run the service and, unless you opt out, to analyze it.
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Terms of service
“As between you and Adobe, you (as a Business User or a Personal User, as applicable) retain all rights and ownership of your Content. We do not claim any ownership rights to your Content.”
For example, a logo you design in Illustrator is still yours to sell to a client.
Staff do not casually read private local files, but cloud files can be read if public, reported, or you contact support.
Read the exact line
Terms of service
“For Cloud Content, human review may occur in limited circumstances: when you ask us (like contacting our support team); when you make your Cloud Content publicly available (like on Adobe Stock or Behance); when your Cloud Content is flagged or reported as illegal or abusive”
For example, a Behance post or a file reported as illegal could be opened by a person.
Kids under 13 are not supposed to make a personal Adobe ID; it is mostly a stated age, not a strong ID check in these pages.
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Terms of service
“You must be 13 or older to register for an Adobe ID.”
For example, a 12-year-old is told not to sign up, but these pages do not describe ID scanning.
Words to know
Legal words from the lines above, in plain English.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- data broker
- A company that buys, collects and resells information about people, usually without ever meeting them. For example, your phone number and shopping habits can be sold as part of a list to a company you never heard of.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- human review
- Company staff or contractors may read your messages or content, usually to check for rule breaking. For example, a flagged private chat with an AI can be read by a person at the company.
- right to erasure
- Your right to have a company delete the personal data it holds about you, with some exceptions. For example, you can ask a social app to wipe your old posts and profile and it must, unless a law says otherwise.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- biometric
- Measurements of your body that identify you, like your face, fingerprint or voice. For example, a selfie used to unlock the app or a voice recording matched to you.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
How we got here · grade B · score 54/100 · 15 of 15 policy answers backed by a verified quote · 2 not stated
What does the app collect beyond what it needs to work?
They collect account and payment data, device IDs, usage, your files and prompts, inferred facts, and sometimes precise location and biometrics, plus data from brokers.
Does it record your voice, face or body, and what happens to that?
Faceprints and voiceprints are listed as collected. Photo/voice features are off by default and they say they delete that data when you turn the feature off.
Are your chats and uploads used to train AI models, and is that off by default?
They say they will not train generative AI on your local or cloud content except files you submit to Adobe Stock. Separate content analytics for product improvement has an opt-out.
Can employees or contractors read your conversations, and when?
People may review cloud content for support, public posts, illegal/abuse flags, or if you join an improvement program. Local files are not reviewed.
Are you profiled or tracked for advertising?
They use cookies and similar tools, email beacons, and may use content-analytics insights for marketing. They also receive data from third parties.
Do they sell or share your data, and can you opt out?
They combine your data with partners and data brokers and may share with a workplace that claims your account. They point to privacy choices rather than a hard no-sale promise.
What rights do they take over what you type and what the AI makes?
You own your content. You grant a license so they can run the cloud service and, unless you opt out, analyze content to improve products—not to market Adobe with your files.
How long do they keep your data after you delete it, and can you delete it in the app?
After a license ends they try to give you 30 days to move files, then may delete them. Some copies can stay in backups. Full personal-data deletion timing is not fully spelled out.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
Not stated in the documents.
Is there a real age gate, and are teens protected?
You must be 13 or older to register an Adobe ID, or have parental consent if not of legal age to contract. Schools have separate student terms.
Will they tell you when the rules change, and is the policy specific?
The terms are dated October 3, 2025 and they say they will notify you of important changes. The privacy excerpt has no date and retention for all data types is not fully specified.
Can they close your account without warning, and can you get your data out first?
They may immediately suspend or terminate for breach, nonpayment, abuse, inactivity on free accounts, and other listed reasons. Extra notice is mainly when they end service without cause.
If something goes wrong, who pays?
Services are as-is, liability is capped at $100 or three months of fees, and you must indemnify Adobe for claims related to your content and use.
Do subscriptions renew on their own, and can you get a refund?
They store your payment method and keep charging. You can cancel, but you still owe outstanding fees including early cancellation fees. Full refund rules sit in linked subscription terms not in this text.
The privacy policy is 1,475 words at a college level (Flesch reading ease 41.4); the terms are 11,445 words at a college level.
