Airtable
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The policy describes staff access for safety and legal checks.
They collect a lot, can share for ads, take a broad content license, auto-renew paid plans, and can close you without notice.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, your bases and files, device data, browsing history, inferences, and sometimes contacts.
Read the exact line
Privacy policy
“Internet/Network Activity Information. This includes your browsing history, log and analytics data, information about the device(s) used to access the Services, domain server, search history”
Training
They use your content to run and improve the service, and other data for marketing, ads, and analysis.
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Privacy policy
“we will not use or access your Content except: to provide, maintain, improve, or optimize use of the Services; where you (or the organization through which you have an account) explicitly approve access”
Sharing
Vendors, affiliates, your employer, partners, and ad networks can get data; you can opt out of sale/sharing.
No exact line could be verified.
Kept
They keep data as long as they think they need it; deleted files can stay in backups.
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Privacy policy
“Content you delete (including Content containing personal information) may be retained in archived or backup copies in order to enable you to use certain features like revision history and base snapshots.”
Controls
You can edit content in the app, unsubscribe from marketing, and email them to permanently delete or opt out of ads.
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Privacy policy
“For instructions on how to permanently delete Content from your Airtable Account, please contact us at privacy@airtable.com.”
Fine print
Plans auto-renew with mostly no refunds; they can close you anytime.
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Terms of service
“We may permanently or temporarily terminate or suspend your access to our Services without notice or , without cause or for any reason”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off targeted ads / sale sharing
Cookie Preferences in the website footer, enable GPC, and/or email privacy@airtable.com or their form
Permanently delete your content
Delete in the app, then email privacy@airtable.com for permanent deletion
Cancel auto-renew before the term ends
Account Settings page on your Airtable Account
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can shut off your account at any time, even without a reason and without warning.
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Terms of service
“We may permanently or temporarily terminate or suspend your access to our Services without notice or , without cause or for any reason, including if in our sole discretion you violate any provision of these Terms.”
For example, you could lose access to work bases overnight with no email first.
If someone sues them because of how you used Airtable or what you stored, you may have to pay their legal bills.
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Terms of service
“You agree to , and hold us and our affiliates, agents, suppliers, or licensors (and our and their employees, contractors, agents, officers, and directors) harmless from and against any and all claims”
For example, if a client sues over data you put in a shared base, you could be on the hook for Airtable’s lawyers.
If you pay for a plan, you generally do not get money back, even if you cancel early.
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Terms of service
“All payments for transactions are non-refundable and non-transferable except as expressly provided in these Terms.”
For example, canceling a yearly plan after a week usually means you still paid for the whole year.
You give them a lasting, shareable license to use, copy, and change your content to run and improve the product.
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Terms of service
“you (on behalf of yourself and your Organization, if applicable, and your other licensors) grant, and you represent and warrant that you have all rights necessary to grant, us an , transferable, (through multiple tiers), fully paid, , and worldwide right and license”
For example, they can keep using copies of your bases to operate and improve Airtable even after you leave.
They build guesses about your personality and habits from how you use the product.
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Privacy policy
“Inferences. This includes inferring your location using your IP address, or using data from your use of our Services to make predictions about your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.”
For example, they might infer you are likely to buy a higher plan based on how you work in bases.
Ad companies can collect data about you on their site for targeted ads, with an opt-out path.
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Privacy policy
“when you give us your consent, we may provide your information to third parties for targeted advertising or we may allow our advertising partners to collect data about you for that purpose using cookies or similar technologies.”
For example, visiting the marketing site could let an ad network later show you Airtable ads elsewhere.
They promise not to rummage through your bases except to run the product, if you allow support, or for legal and security reasons.
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Privacy policy
“we will not use or access your Content except: to provide, maintain, improve, or optimize use of the Services; where you (or the organization through which you have an account) explicitly approve access”
For example, a support agent should not open your CRM base unless you or your company approve it.
You can tell them to stop selling or sharing your info for ads.
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Privacy policy
“You may ask us not to use or disclose your personal information for targeted advertising (sometimes referred to as “sharing’ under California law), sales, or analytics purposes.”
For example, you can turn cookies off in Cookie Preferences and email privacy@airtable.com.
They say the product is not for kids under 18, but signup is still based on you saying your age. Terms also say 16.
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Privacy policy
“Our Services are not intended for use by children under the age of 18 (or other age as required by local law) and we do not knowingly collect personal information from children.”
For example, a 16-year-old could still create an account if they click through.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- profiling
- Building a picture of who you are, what you like and what you might do next from your data. For example, an app may guess your income, health or politics from what you watch and tap.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
How we got here · grade D · score 37/100 · 14 of 15 policy answers backed by a verified quote · 1 not stated
What does the app collect beyond what it needs to work?
They collect account data, your uploaded content, device IDs, browsing and search history, contacts from linked apps, age and gender, and inferences about you.
Does it record your voice, face or body, and what happens to that?
They may keep pictures you upload and recordings of phone or video calls with them where the law allows.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
They say they will not access your Content except to run and secure the service, if you approve support access, or for legal requests.
Are you profiled or tracked for advertising?
Ad networks and similar companies can collect data via cookies, and they may share info for targeted ads, with an opt-out.
Do they sell or share your data, and can you opt out?
They share with vendors, affiliates, employers, and ad partners, and they offer a way to opt out of sale, sharing, and targeted ads.
What rights do they take over what you type and what the AI makes?
You keep ownership, but you grant an irrevocable, transferable, sublicensable license so they can use and modify your content to run and improve the service.
How long do they keep your data after you delete it, and can you delete it in the app?
You can delete content in the app, but backups may remain. Permanent deletion requires emailing privacy@airtable.com.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They make inferences about your preferences, traits, and behavior. The documents do not describe viewing or turning that profile off.
Do they commit to basic security, and have they leaked data?
They say they have measures to protect your content and point to a security page, but they do not guarantee no breaches.
Is there a real age gate, and are teens protected?
Privacy says the service is not for under 18. Terms say you must be at least 16. There is no described age-check beyond your statement.
Will they tell you when the rules change, and is the policy specific?
Policies are dated. Material privacy changes get an email. Terms say continued use after they notify you means you accept. Retention periods are not specific.
Can they close your account without warning, and can you get your data out first?
You can cancel in Account Settings. They may suspend or terminate you without notice, cause, or liability.
If something goes wrong, who pays?
The service is as-is, liability is capped at fees from the prior 12 months, and you must indemnify them for claims tied to your use or content.
Do subscriptions renew on their own, and can you get a refund?
Paid plans auto-renew until you cancel in Account Settings. Payments are generally non-refundable except limited cases such as EU 14-day cancel.
The privacy policy is 4,553 words at a professional or legal expert level (Flesch reading ease 18.2); the terms are 8,705 words at a professional or legal expert level.
