Alura
- The documents do not say whether your data trains AI.
- Your data is used to target ads at you; you can opt out.
- Data is shared only with the providers who run the service.
- Staff may review your content; the policy does not describe an opt-out.
Course plans auto-renew yearly; they take a license on your posts and can close your account without notice.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
They ask for name, CPF and email to create an account; under-18s need a guardian.
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Terms of service
“Para isso, o Aluno deve apresentar à Alura determinados Dados de Aluno, tais como seu nome, CPF e endereço eletrônico (e-mail).”
Training
They send marketing messages and may record chats and live classes for quality and teaching.
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Terms of service
“O Aluno reconhece e concorda que tais serviços podem ser monitorados ou registrados para fins de controle de qualidade”
Sharing
They share student data with affiliates, staff and companies that help run billing and support.
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Terms of service
“A Alura poderá compartilhar Dados de Aluno com suas afiliadas, seus sócios, administradores, empregados, terceiros prestadores de serviços”
Kept
Course data can stay on the platform after your plan ends; deletion is by email and kills the account.
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Terms of service
“Os dados gerados no período de acesso do Aluno continuarão na Plataforma mesmo fora do período de vigência estipulado abaixo”
Controls
You can opt out of promo emails and ask to delete data at privacidade@alura.com.br.
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Terms of service
“Caso o Aluno não queira receber Notificações, ele poderá, a qualquer momento, optar por não receber e-mails, avisos e comunicados de promoção”
Fine print
Card plans auto-renew for 12 months; after 7 days there is no refund; they can close you without notice.
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Terms of service
“Os Planos contratados utilizando cartão de crédito como método de pagamento se renovam automaticamente ao completarem 12 (doze) meses de vigência.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off automatic 12-month renewal
Área logada da Plataforma, before the renewal date
Opt out of marketing emails
Use the in-product option described, or email contato@alura.com.br
of your data
privacidade@alura.com.br (deleting data cancels the account)
Keep camera off in live class if you do not want to be recorded
Live class settings; camera off means image is not captured in recordings
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Anything you post or upload they can use forever, change, show publicly, and give to others, even after you leave.
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Terms of service
“O Aluno, neste ato, concede à Alura uma licença irrevogável, global, perpétua, isenta de royalties e não exclusiva para: (i) utilizar, distribuir, reproduzir, modificar, adaptar, desempenhar, criar trabalhos derivados e exibir publicamente qualquer das atividades e conteúdos produzidos, apresentados ou disponibilizados à Alura; ou (ii) de outro modo, explorá-los, com a prerrogativa de sublicenciar esses direitos para qualquer finalidade”
For example, a forum answer you wrote could be reused in marketing or another product without paying you.
They can lock or delete your account first and tell you later, and they say they owe you nothing for that.
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Terms of service
“Qualquer desativação, suspensão ou exclusão de Conta de Aluno pode ser efetuada preventivamente pela Alura, sem prévia notificação, sem que a Alura seja de qualquer maneira responsabilizada”
For example, they could cut off a paid year of courses while they investigate a suspected rule break.
After the first week you get no money back, even if months of the plan are left.
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Terms of service
“Em caso de cancelamento pelo Aluno após o período de 7 (sete) dias, não haverá ressarcimento, ainda que de forma proporcional.”
For example, if you cancel in month two of a 12-month plan, you still pay for the whole year.
They do not promise the site will work well or fit your needs.
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Terms of service
“A Plataforma e seu conteúdo são fornecidos “no estado em que se encontram”.”
For example, if videos fail during an exam week, the terms say they are not guaranteeing reliability.
They say they will not pay for losses if the platform fails or is hacked.
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Terms of service
“A Alura não será responsabilizada por qualquer dano, incluindo, mas não se limitando a, dano direto, indireto, emergente, lucros cessantes”
For example, if a breach leaks your CPF, these terms try to block claims for that harm.
If you turn on camera or mic in a live class, they may record your face and voice for that class.
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Terms of service
“AO PARTICIPAR COM CÂMERA E/OU MICROFONE LIGADOS, O ALUNO CONSENTE COM A CAPTAÇÃO E EVENTUAL DISPONIBILIZAÇÃO DE SUA IMAGEM E VOZ NAS GRAVAÇÕES RESTRITAS À RESPECTIVA TURMA”
For example, classmates could rewatch a recording that shows you speaking on camera.
Staff may watch or record chats and similar tools to check quality, with no opt-out described.
Read the exact line
Terms of service
“O Aluno reconhece e concorda que tais serviços podem ser monitorados ou registrados para fins de controle de qualidade”
For example, a private chat with support could be stored and reviewed by employees.
If they change the rules, keeping using the site can count as you agreeing, even if you missed the notice.
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Terms of service
“O uso continuado da Plataforma após a publicação da versão atualizada dos Termos e Condições de Uso, com ou sem notificação, constitui a aceitação do Aluno.”
For example, a new license on your posts could apply because you logged in after they published it.
You can turn off yearly auto-renew yourself in your account, if you do it before the renewal date.
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Terms of service
“Desejando, o Aluno poderá desativar a funcionalidade de renovação automática na área logada da Plataforma.”
For example, you open the logged-in area and switch auto-renew off before the 12-month mark.
Minors need a parent or guardian to activate the account; it is not a strong ID check by itself.
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Terms of service
“CASO UM POTENCIAL ALUNO TENHA MENOS 18 (DEZOITO) ANOS E NÃO SEJA EMANCIPADO, A ATIVAÇÃO DE SUA CONTA DE ALUNO DEPENDERÁ DE AUTORIZAÇÃO DE SEU RESPONSÁVEL LEGAL.”
For example, a 16-year-old should not get a live account until a guardian authorizes it.
How we got here · grade C · score 41/100 · 15 of 15 policy answers backed by a verified quote · 3 not stated
What does the app collect beyond what it needs to work?
The terms say they collect student data such as name, CPF and email to register an account. They do not list extra device or browsing collection here.
Does it record your voice, face or body, and what happens to that?
Live classes may record your image and voice if camera or mic is on, kept for the class recordings. In-person tickets also authorize partial clips for social media unless you revoke.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
They say chat and similar services may be monitored or recorded for quality control, with no opt-out described.
Are you profiled or tracked for advertising?
They send promotion, marketing or advertising they think you may like, and you can opt out of those emails.
Do they sell or share your data, and can you opt out?
They say they may share student data with affiliates, staff and service providers that help run the platform, billing and support, under the privacy policy and LGPD.
What rights do they take over what you type and what the AI makes?
You keep ownership of your data, but you grant an irrevocable, global, perpetual, royalty-free license they can sublicense for any purpose.
How long do they keep your data after you delete it, and can you delete it in the app?
Deletion is by request through privacy channels; deleting data automatically cancels the account. Course data can remain after the plan ends.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
Not stated in the documents.
Is there a real age gate, and are teens protected?
Under 18 and not emancipated needs a legal guardian to activate the account. There is no described age-verification technology.
Will they tell you when the rules change, and is the policy specific?
The main terms are dated, but continued use after publication counts as acceptance, with or without notice. Some Skills terms add 15-day email notice.
Can they close your account without warning, and can you get your data out first?
They may deactivate, suspend or delete an account preventively without prior notice, and they disclaim responsibility for that.
If something goes wrong, who pays?
The platform is provided as-is, with no warranties, and they disclaim almost all kinds of damages.
Do subscriptions renew on their own, and can you get a refund?
Credit-card plans auto-renew for 12 months. Full refund only within 7 days if no course was finished; after that, no refund, even pro-rata. You can turn auto-renew off in the logged-in area.
The terms are 24,647 words at a professional or legal expert level.
