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- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
Two mismatched policies: broad tracking and broker data, a content license, and account deletion without notice.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Contact info, messages, device and browsing data, plus data from brokers and other third parties.
Read the exact line
Privacy policy
“We may collect personal information about you from third party sources such as public databases, advisors and agents, affiliates and subsidiaries, internet service providers, operating systems and platforms, data brokers and analytics providers”
Training
They use it to run the site, market, analyze, and improve, including cookies and Google Analytics.
Read the exact line
Privacy policy
“We and third parties, such as Google Analytics, use cookies and other tracking technologies to evaluate how visitors interact with our Site.”
Sharing
Service providers, corporate partners, analytics companies, advisors, and authorities can get your information.
Read the exact line
Privacy policy
“We may work with other entities to promote our initiatives and outreach. Please note that personal information collected during joint registrations may be collected under this Privacy Policy”
Kept
The documents do not say how long they keep your data or when it is deleted.
Read the exact line
Privacy policy
“We employ a number of measures designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies”
Controls
You can unsubscribe from marketing emails and block cookies in your browser; they ignore Do Not Track.
Read the exact line
Privacy policy
“We currently do not respond to "Do Not Track" or similar signals.”
Fine print
They can change the rules if you keep using the site, and close your account without notice.
Read the exact line
Terms of service
“You agree that any termination of your access to the Service under any provision of this Terms of Service may be effected without prior notice”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Unsubscribe from marketing emails
Opt-out or unsubscribe link at the bottom of the email, or contact via solovievgroup.com/contact
Block or delete cookies in your browser
Your browser settings; they also point to www.allaboutcookies.org and Google Analytics opt-out at https://tools.google.com/dlpage/gaoptout
Ask privacy questions
Webform at solovievgroup.com/contact
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They get a forever license to copy, change, and whatever you upload, including for ads.
Read the exact line
Terms of service
“By uploading any User Content you hereby grant and will grant the Company and its affiliated companies a nonexclusive, worldwide, , fully paid up, transferable, , , license”
For example, a photo you post could be used in their marketing even after you leave.
They can shut you down and wipe your files without warning.
Read the exact line
Terms of service
“the Company may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service.”
For example, you could lose uploads overnight with no chance to download them first.
If someone sues them over your use or your content, you may have to pay their legal bills.
Read the exact line
Terms of service
“You agree to release, and hold the Company and its affiliates and their officers, employees, directors, stockholders and agents harmless from any from any and all losses, damages, expenses, including reasonable attorneys’ fees”
For example, a dispute over something you posted could leave you covering their lawyers.
They can buy or receive extra information about you from brokers and other companies.
Read the exact line
Privacy policy
“We may collect personal information about you from third party sources such as public databases, advisors and agents, affiliates and subsidiaries, internet service providers, operating systems and platforms, data brokers and analytics providers”
For example, a marketing list could be mixed with what you typed on the site.
Third parties can track how you use the site with cookies and pixels.
Read the exact line
Privacy policy
“We and other third-party providers use cookies and other similar tracking mechanisms to track your use of our Site.”
For example, Google Analytics can see which pages you open.
If they change the privacy rules and you keep using the site, they treat that as agreement.
Read the exact line
Privacy policy
“Your continued use of the Site after the effective date of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.”
For example, a new sharing practice could apply just because you visited again.
They promise almost nothing about the service working or being safe.
Read the exact line
Terms of service
“THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. THE COMPANY EXPRESSLY OF ANY KIND”
For example, if the site is down or data is lost, they say they are not responsible.
You can stop promotional emails using the unsubscribe link.
Read the exact line
Privacy policy
“You may opt out of marketing emails by following the opt-out or unsubscribe instructions at the bottom of the email or by contacting us.”
For example, you can click unsubscribe at the bottom of a newsletter.
They say the site is not for kids and they do not knowingly collect from minors.
Read the exact line
Privacy policy
“The Site is not designed for minors, and we do not knowingly collect personal information from minors.”
For example, a child’s account is not supposed to be created on purpose.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- data broker
- A company that buys, collects and resells information about people, usually without ever meeting them. For example, your phone number and shopping habits can be sold as part of a list to a company you never heard of.
- cookies
- Small files a website saves on your device so it can recognise you and remember what you did. For example, a cookie keeps you logged in and can also tell an ad company which sites you visited.
- tracking pixels
- Tiny invisible images or bits of code in a page, app or email that report back when and where you opened it. For example, a pixel in a marketing email tells the sender the moment you read it.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
How we got here · grade F · score 27/100 · 15 of 15 policy answers backed by a verified quote · 5 not stated
What does the app collect beyond what it needs to work?
They collect contact and event details plus device, IP, clickstream, and data from brokers and other third parties.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Third parties and Google Analytics use cookies and pixels; they do not honor Do Not Track.
Do they sell or share your data, and can you opt out?
They share with providers, corporate partners, and analytics firms; marketing emails can be opted out, but partner sharing is not clearly opt-out.
What rights do they take over what you type and what the AI makes?
Uploads get a perpetual, irrevocable, sublicensable license for operating and promoting the service.
How long do they keep your data after you delete it, and can you delete it in the app?
They do not describe how long data is kept or an in-app delete path; they can delete accounts themselves.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They say they use measures to protect data but cannot guarantee security.
Is there a real age gate, and are teens protected?
Under 13 is barred and under 18 needs a parent to agree; they do not describe age checks.
Will they tell you when the rules change, and is the policy specific?
The privacy policy is dated August 12, 2024; continued use after posting means you accept changes.
Can they close your account without warning, and can you get your data out first?
They can terminate without notice and immediately delete your account and files.
If something goes wrong, who pays?
The service is as-is, liability is capped at six months of fees or $100, and you must indemnify them.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The privacy policy is 1,888 words at a college graduate level (Flesch reading ease 38.2); the terms are 5,413 words at a college graduate level.
