appian Community
- The documents do not say whether your data trains AI.
- Your data is used to target ads at you; you can opt out.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
Enterprise site collects contact and device data, shares with partners and ads, takes a license on forum posts, and can cut access anytime.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Name, job, company, email, phone, posts, device IDs, cookies, IP, CCTV, and data bought from others.
Read the exact line
Privacy policy
“We collect data from publicly available sources and/or third parties, including from parties from whom we collect or purchase personal data, or social media features on our Websites.”
Training
They use it for marketing, events, community, payments, research, and improving services.
Read the exact line
Privacy policy
“Sending communicationsOur in conducting direct marketing activities, or where you have explicitly consented to receive such communications.”
Sharing
Group companies, vendors, advisers, government, and partners who may contact you about services.
Read the exact line
Privacy policy
“Our partners, for the purposes of enabling our partners to contact you about our services.”
Kept
They keep it as long as they think they need it for those purposes and the law.
Read the exact line
Privacy policy
“We will only retain your Personal Data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.”
Controls
You can ask for access, correction, or deletion through their Privacy Portal.
Read the exact line
Privacy policy
“If you wish to exercise any of the rights set out above, please submit a request through our Privacy Portal (https://portals.appian.com/data-privacy).”
Fine print
Forum posts get a forever license; they can change prices without notice and cut off access anytime.
Read the exact line
Terms of service
“you acknowledge that such content is nonconfidential and automatically grant (or warrant that the owner of such rights has expressly granted) Appian a , , , nonexclusive right and license”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Request access or deletion
Privacy Portal at https://portals.appian.com/data-privacy
Stop marketing emails
Opt-out links in messages or Privacy Portal at https://portals.appian.com/data-privacy
Ask partners to stop contacting you
Privacy Portal, select “Other” (https://portals.appian.com/data-privacy)
Refuse some cookies in your browser
Cookie preferences page linked from the privacy policy
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Anything you post in a forum or send them can be used and published forever, even if you leave.
Read the exact line
Terms of service
“you acknowledge that such content is nonconfidential and automatically grant (or warrant that the owner of such rights has expressly granted) Appian a , , , nonexclusive right and license to use, reproduce, modify, adapt, publish, transmit and distribute such content”
For example, a Community post you later regret can still be copied and shown by Appian.
If someone sues them over your posts or your use of the site, you may have to pay their legal bills.
Read the exact line
Terms of service
“You shall and the Indemnitee from and against any and all damages, costs, liabilities, and attorneys’ fees incurred in defending and/or resolving such Action.”
For example, if a forum comment leads to a lawsuit, you could be on the hook for Appian’s lawyers.
They can shut your account or site access whenever they want, without promising notice.
Read the exact line
Terms of service
“Appian may, in its sole discretion, at any time terminate your access to this website and any account(s) you may have in connection with this website.”
For example, your Community login could stop working with no warning.
They can change the rules and listed prices without telling you first.
Read the exact line
Terms of service
“Appian reserves the right to change these Terms, and/or the products, services, prices, and programs mentioned in this website, at any time, at its sole discretion, without notice.”
For example, a listed price or term on the site could change overnight.
They do not only use what you type; they also buy or pull extra data about you.
Read the exact line
Privacy policy
“We collect data from publicly available sources and/or third parties, including from parties from whom we collect or purchase personal data, or social media features on our Websites.”
For example, they might add purchased contact details to the form you filled out.
Your data can be used for targeted ads even though they say they do not “sell” it.
Read the exact line
Privacy policy
“we do share some Personal Data with service providers, for the purposes set out above, including targeted advertising.”
For example, a vendor might use your details to show you Appian ads.
Partners can get your details so they can reach out about Appian.
Read the exact line
Privacy policy
“Our partners, for the purposes of enabling our partners to contact you about our services.”
For example, a partner might email you after you download a whitepaper.
Office visits can include camera footage along with your contact details.
Read the exact line
Privacy policy
“When you visit our officesYour name, job title, company, email address and phone number, CCTV images and any other information you choose to share.”
For example, walking into an Appian office can put your face on CCTV files they keep.
They say they do not sell personal data under , though they still share it.
Read the exact line
Privacy policy
“Appian does not sell Personal Data.”
For example, California users can still ask to opt out of sharing for ads.
Big privacy-policy changes should be posted on the site before they start.
Read the exact line
Privacy policy
“If there are any material changes to this Policy, you will be notified by our posting of a prominent notice on the Websites prior to the change becoming effective.”
For example, a new sharing practice should appear as a notice on the website first.
Words to know
Legal words from the lines above, in plain English.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- legitimate interest
- A legal reason that lets a company use your data without asking, when it decides its own need outweighs your privacy. For example, an app may analyse how you use it to improve the product, without ever asking you.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- worldwide license
- You let the company use your content anywhere on earth, usually for free and for as long as it likes. For example, a video you post can be shown in ads in any country without asking you again.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
How we got here · grade D · score 39/100 · 15 of 15 policy answers backed by a verified quote · 3 not stated
What does the app collect beyond what it needs to work?
They collect contact and work details, posts, device IDs, cookies, IP addresses, CCTV, and data purchased from others.
Does it record your voice, face or body, and what happens to that?
They collect CCTV images at offices and images you share at events or on Community; they do not say they delete them after the visit.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They share data including for targeted advertising and describe a CCPA opt-out of sharing for that purpose.
Do they sell or share your data, and can you opt out?
They say they do not sell data but share with partners who may contact you, and you can ask them to stop via the Privacy Portal.
What rights do they take over what you type and what the AI makes?
Forum and submitted content gets a perpetual, irrevocable, royalty-free license to use, modify, and publish.
How long do they keep your data after you delete it, and can you delete it in the app?
They keep data as long as needed for stated purposes; deletion is by request through the Privacy Portal, not a stated in-app timer.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They describe general security measures, limited access, and breach notification if the law requires it.
Is there a real age gate, and are teens protected?
The privacy policy says the sites are not for under 18; the terms allow 13+ with adult supervision. There is no described age check.
Will they tell you when the rules change, and is the policy specific?
The privacy policy is dated and promises a prominent notice before material changes; retention and some purposes stay general. Website terms may change without notice.
Can they close your account without warning, and can you get your data out first?
They may terminate website access and related accounts at any time in their sole discretion.
If something goes wrong, who pays?
The site is as-is with broad damage disclaimers, and you must indemnify Appian for claims tied to your content or use.
Do subscriptions renew on their own, and can you get a refund?
They reserve the right to change products, services, and prices on the website at any time without notice. Refunds are not described here.
The privacy policy is 2,863 words at a college graduate level (Flesch reading ease 35.8); the terms are 2,150 words at a college graduate level.
