Atlassian
- The policy allows AI training; it does not describe an opt-out.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
They collect account, usage, and partner data, use it for ads and AI improvement, and let you opt out of some ads.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
- Uses your content for AI training with no opt-out
Collected
Account details, what you post, how you use the tools, device IDs, cookies, and data from partners.
Read the exact line
Privacy policy
“Atlassian collects information directly from you when you provide it to us, automatically when you use our Services, and from other sources including other users of the Services, other services you link to your account, other Atlassian companies, partners, and third-party providers.”
Training
They use it to run the products, market to you, and train machine learning and AI models.
Read the exact line
Privacy policy
“To develop and improve the Services, including machine learning and artificial intelligence model training;”
Sharing
Service providers, partners, ad companies, other users, and your company’s admins may see data.
Read the exact line
Privacy policy
“We disclose information to third parties that help us operate, provide, improve, integrate, customize, support, and market our Services.”
Kept
They keep account data while you use it and for a while after; some team content stays.
Read the exact line
Privacy policy
“We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services.”
Controls
You can update or delete some info in the product, unsubscribe, and opt out of targeted ads.
Read the exact line
Privacy policy
“You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your Service account settings menu, or by contacting us”
Fine print
They post policy changes and email you if you signed up for legal updates; under-16s are not allowed.
Read the exact line
Privacy policy
“We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Services homepages, login screens, or by sending you an email notification where you have subscribed to receive legal updates.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Opt out of targeted ads and sharing
Privacy policy: click “Manage Preferences” / the U.S. opt-out link and follow the instructions; they also honor GPC
Turn off promotional emails
Unsubscribe link in each email, or email preferences in your Service account settings
Delete your Atlassian account
In-product account deletion (policy says “see here for more information”) or request if you have no account
Ask about your data
Contact Atlassian Pty Ltd at privacy@atlassian.com (address in the privacy policy)
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They say improving the products includes training machine learning and AI models, and they list that as a normal use of your information.
Read the exact line
Privacy policy
“To develop and improve the Services, including machine learning and artificial intelligence model training;”
For example, details from how you use Jira or a support ticket could help train their AI tools.
Support tickets and related files can be used to train or fine-tune AI, not only to fix your issue.
Read the exact line
Privacy policy
“including for development, training, or fine-tuning of machine learning and artificial intelligence models.”
For example, a screenshot you send to support could be used to train their help AI.
They use how you use the products to send you marketing and show Atlassian ads on other sites.
Read the exact line
Privacy policy
“We may use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying Atlassian ads on other companies' websites and applications.”
For example, using Confluence a lot could lead to Atlassian ads on another website.
Under U.S. rules they treat some identifiers as sold or shared, including with advertising companies.
Read the exact line
Privacy policy
“Recipients of “Sales” or “Sharing” Identifiers, such as name, email address, unique identifiers associated with user or user account, IP Address”
For example, your email or a tracking ID could be shared in ways that count as a “sale” unless you opt out.
They add data about you from partners, social media, and public lists, not only what you type in.
Read the exact line
Privacy policy
“We also receive information about you from other Service users, our related companies, our business and channel partners, and third-party providers, including from social media platforms and public databases.”
For example, a partner or a public profile could add your job title or phone number to their file.
Closing your account does not wipe everything teammates still need, like messages you sent.
Read the exact line
Privacy policy
“If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Services.”
For example, a comment you left on a Jira ticket can stay visible after you leave.
Public community posts and some profile details can stay online after you close the account.
Read the exact line
Privacy policy
“Your posts and certain profile information may remain even after you terminate your account.”
For example, a question you posted on Atlassian Community might still be public later.
You can turn off some ad targeting and sharing that counts as a sale, using the link they describe.
Read the exact line
Privacy policy
“You may also opt out of “sales” of personal information to third parties, “sharing” of personal information for purposes of cross-context behavioral advertising, and “targeted advertising” by clicking here and following the instructions.”
For example, you can use their opt-out page so fewer ad companies get your identifiers.
They say kids under 16 should not use the services, and they will try to delete data if they learn a child signed up.
Read the exact line
Privacy policy
“Our Services are not intended for use by anyone under the age of 16.”
For example, a 15-year-old should not create an Atlassian account under this policy.
They say they use common security steps, but they also say nothing on the internet is fully guaranteed.
Read the exact line
Privacy policy
“We use industry standard technical and organizational measures to secure the information we store.”
For example, they claim standard protections, yet they do not promise your data can never be stolen.
Words to know
Legal words from the lines above, in plain English.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- model training
- Using your content and conversations as examples to teach an AI system, which can then echo them in future answers. For example, a story you write in a chatbot may be studied by the company to make the next version of the bot.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- device identifiers
- Codes that single out your phone or computer, used to recognise you across apps and sites. For example, the advertising ID on your phone lets two unrelated apps know they are seeing the same person.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
How we got here · grade F · score 34/100 · 15 of 15 policy answers backed by a verified quote · 6 not stated
What does the app collect beyond what it needs to work?
They collect account and profile details, content you submit, usage of the products, device IDs, IP address, cookies, crash data, and extra data from partners and other companies.
Does it record your voice, face or body, and what happens to that?
They list image, video, and audio recordings, with your permission, among information they collect and keep to run the services.
Are your chats and uploads used to train AI models, and is that off by default?
They say they use information to develop and improve services, including machine learning and AI model training, and to train or fine-tune models from support. The policy does not describe a training opt-out.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They and advertising partners use cookies and tracking, and they do targeted ads, including on other companies’ sites, with an opt-out described for some laws.
Do they sell or share your data, and can you opt out?
They share with providers, partners, and ad companies. disclosures treat some sharing as a “sale,” with an opt-out.
What rights do they take over what you type and what the AI makes?
Not stated in the documents.
How long do they keep your data after you delete it, and can you delete it in the app?
Not stated in the documents.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They draw inferences about preferences and interests and personalize the experience, but they do not describe an AI memory you can view, edit, or switch off.
Do they commit to basic security, and have they leaked data?
They say they use industry-standard technical and organizational measures and point to a Trust Center, but they do not describe an independent audit in this policy.
Is there a real age gate, and are teens protected?
The services are not meant for anyone under 16, and they say they will try to delete data if they learn a child under 16 signed up. There is no extra age check described.
Will they tell you when the rules change, and is the policy specific?
The policy is dated. They post changes and, if significant, add a prominent notice or email people who signed up for legal updates.
Can they close your account without warning, and can you get your data out first?
Not stated in the documents.
If something goes wrong, who pays?
Not stated in the documents.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The privacy policy is 8,861 words at a professional or legal expert level (Flesch reading ease 27.2); the terms are 3,015 words at a college graduate level.
