Axonaut
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared only with the providers who run the service.
- The documents do not say who can read your content.
B2B CRM that collects account and usage data, auto-renews with no refunds, and keeps data for years.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Name, email, phone, address, password, IP address, device details, and how you use the site.
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Privacy policy
“The information collected may include your name, e-mail address and/or telephone number.”
Training
They use your data to run the service, email you, improve the site, and show personalized ads.
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Privacy policy
“Any information we collect from you may be used to: - Personalize your experience and meet your individual needs - Provide personalized advertising content”
Sharing
They say they do not sell personal data, but trusted providers and some non-private data can be shared.
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Privacy policy
“We do not sell, trade, or transfer your personally identifiable information to third parties.”
Kept
Customer data is kept about four years after last contact; invoices can be kept six years.
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Terms of service
“Data relating to the management of Customers' personal data is kept for the strictly necessary period (i.e. four years after collection or the last contact with the Customer)”
Controls
You can ask to see, fix, or delete data by writing to them with copies of ID.
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Privacy policy
“The client/user has the , rectify and delete his/her data.”
Fine print
Subscriptions auto-renew with no refund for the current period; disputes go to Toulouse courts.
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Terms of service
“Cancellation of the subscription or service does not entitle the Customer to a partial or total refund for the current period.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Cancel auto-renewal before the next charge
Customer area and/or contact Customer Services before the renewal date
Request access, correction, or deletion of your data
Write to Mr. Nicolas MICHEL, 2460 L'Occitane, Regent Park 2, 31670 Labège, with ID copies, or hello@axonaut.com
Turn off cookies in your browser
Browser help or settings menu
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Your paid plan keeps charging your card unless you cancel first.
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Terms of service
“Any subscription that has expired is automatically renewed by a monthly payment by credit card.”
For example, if you forget to cancel, they charge you again for another month.
If you cancel mid-cycle, you do not get money back for unused days.
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Terms of service
“Cancellation of the subscription or service does not entitle the Customer to a partial or total refund for the current period.”
For example, canceling after one week of a monthly plan still costs the full month.
They can cut off your account when they decide you broke the rules, and tell you within a month.
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Terms of service
“the Company may, at any time and at its sole discretion, withdraw the Customer's access to the Platform and/or Services and inform the Customer by e-mail, post or telephone within one month”
For example, they could lock you out of invoices and CRM data and email you later.
If something goes wrong, they only pay back at most what you paid for that order.
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Terms of service
“under no circumstances shall the Company's for any damage arising from or in connection with these general terms and conditions exceed the amount of the relevant order giving rise to , paid by the Client to the Company.”
For example, if a bug loses a big client list, they still cap payout at your subscription fee.
They may use information they collect to show ads tailored to you.
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Privacy policy
“Provide personalized advertising content”
For example, after you browse pricing, you might see ads aimed at similar businesses.
Outside ad companies can drop cookies on the site.
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Privacy policy
“Advertising and analytics cookies may be placed by independent advertisers who publish on our website within advertisements and elsewhere on our website (video).”
For example, a video ad on the site could track that you watched it.
Information they treat as not private can go to others for ads, research, and more.
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Privacy policy
“Non-private information, however, may be provided to other parties for marketing, advertising, Research and Development (R&D), statistical analysis, needs improvement and service/website development purposes or other uses.”
For example, site stats could be given to partners for marketing.
Your business data stays yours; they do not claim to own it.
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Terms of service
“The Customer retains ownership of the data transmitted to the Company.”
For example, your customer list remains your company’s data.
They say they will not sell your personal details, except to helpers who run the service.
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Privacy policy
“We do not sell, trade, or transfer your personally identifiable information to third parties.”
For example, they should not sell your email list to another software vendor.
Just using the site is treated as agreeing to the privacy rules.
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Privacy policy
“By using our website, you consent to our privacy policy.”
For example, visiting the homepage is said to count as consent.
Words to know
Legal words from the lines above, in plain English.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- data subject rights
- The legal rights you have over your data, such as seeing it, fixing it, deleting it or moving it. For example, you can email the company and ask for a copy of everything it holds about you.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- cookies
- Small files a website saves on your device so it can recognise you and remember what you did. For example, a cookie keeps you logged in and can also tell an ad company which sites you visited.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
How we got here · grade C · score 41/100 · 14 of 15 policy answers backed by a verified quote · 4 not stated
What does the app collect beyond what it needs to work?
They collect account details plus IP address, software and hardware, pages you request, and consumption data.
Does it record your voice, face or body, and what happens to that?
The documents do not describe collecting voice, face, or body data.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They use data for personalized ads and allow independent advertisers’ cookies.
Do they sell or share your data, and can you opt out?
They say they do not sell personal data, but share it with trusted providers who help run the site.
What rights do they take over what you type and what the AI makes?
The terms say the customer keeps ownership of data sent to the company.
How long do they keep your data after you delete it, and can you delete it in the app?
Deletion is by request, and they keep customer data about four years and invoices six years.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They describe encryption, limited employee access, and secure servers, but not an independent audit.
Is there a real age gate, and are teens protected?
Not stated in the documents.
Will they tell you when the rules change, and is the policy specific?
The privacy policy is dated September 2020 and says it may change; using the site is treated as consent.
Can they close your account without warning, and can you get your data out first?
They may withdraw access at any time at their discretion and tell you within one month.
If something goes wrong, who pays?
The service is as-is, they exclude many damages, and liability is capped at the order amount.
Do subscriptions renew on their own, and can you get a refund?
Subscriptions auto-renew by card; cancel in the customer area; no refund for the current period.
The privacy policy is 980 words at a college graduate level (Flesch reading ease 39.6); the terms are 3,973 words at a college level.
