Best Buy
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
Broad data collection, ads tracking, a content license, and they can close your account anytime.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account and payment info, chats, location, ad IDs, health and ID numbers, plus data from brokers.
Read the exact line
Privacy policy
“We may also receive information related to you from data brokers or other third parties.”
Training
They use cookies and partners for interest-based ads; AI chat is for convenience and may be wrong.
Read the exact line
Privacy policy
“We may share personal information with those providers and may have similar arrangements with interest-based advertisers.”
Sharing
Service providers, advertisers, financial partners, and anyone who reads public reviews you post.
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Privacy policy
“We may permit third-party service providers to collect and process some information from our digital properties through these or other automated means.”
Kept
The documents do not say how long they keep your data or how to delete it.
Read the exact line
Privacy policy
“The experience is exclusively done in real time, and we do not retain such data after you use this feature.”
Controls
You can refuse app location permission and use advertising opt-outs they mention.
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Privacy policy
“See above regarding “Advertising Opt-Outs” to learn more on how you can limit this collection and sharing”
Fine print
waiver, terms can change with no notice, account can be closed anytime.
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Terms of service
“We may make changes to any Best Buy Property and the Terms at any time and without notice to you.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Limit interest-based ads using their advertising opt-outs
Privacy policy section on Advertising Opt-Outs (referenced but not fully quoted here)
Deny the app permission to collect precise location
Your phone’s app permission settings; they say not to grant permission if you do not want it collected
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Anything you post (reviews, photos, comments) can be used by them forever, even if you leave.
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Terms of service
“You hereby grant Best Buy a , , , transferable right and license to use, copy, modify, adapt, translate, reproduce, transmit, publish, display, delete, create derivative works from, and distribute any information”
For example, a product review you write could be reused in ads worldwide without paying you.
They can shut your account without warning.
Read the exact line
Terms of service
“We may, in our sole discretion, terminate your Best Buy account or your use of the Best Buy Properties at any time.”
For example, your order history and rewards could disappear if they close the account.
Some stores may scan faces from cameras. They say they skip this where consent is required.
Read the exact line
Privacy policy
“Certain stores may also collect biometric information such as facial recognition data (for example, we may use images from security cameras to protect the health and safety of our customers and associates”
For example, walking into a store could create facial data used for theft investigations.
They buy or receive extra facts about you that you never typed into Best Buy.
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Privacy policy
“We may also receive information related to you from data brokers or other third parties.”
For example, a broker list could add lifestyle details to your shopping profile.
Advertisers and tracking partners can collect data on their sites.
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Privacy policy
“We may share personal information with those providers and may have similar arrangements with interest-based advertisers.”
For example, browsing TVs could follow you as ads on other websites.
Rules can change and it is on you to check; they do not promise to email you.
Read the exact line
Terms of service
“We may make changes to any Best Buy Property and the Terms at any time and without notice to you.”
For example.
The site, including AI chat answers, comes with almost no promise it is correct or always up.
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Terms of service
“BEST BUY PROVIDES THE BEST BUY PROPERTIES AND ALL INFORMATION, CONTENT, AND OTHER MATERIAL MADE AVAILABLE THROUGH THE BEST BUY PROPERTIES ON AN “AS IS” AND “AS AVAILABLE” BASIS.”
For example, if AI chat gives a wrong return policy, they say they are not for that mistake.
You must be 18. They rely on you saying so, not a strong ID check in these pages.
Read the exact line
Terms of service
“The Best Buy Properties are not targeted towards, nor intended for use by, anyone under the age of 18.”
For example, a teen can still make an account by claiming to be 18.
Virtual try-on face or wrist scans are not kept after the session.
Read the exact line
Privacy policy
“The experience is exclusively done in real time, and we do not retain such data after you use this feature.”
For example, trying on a watch in the app should not leave a saved face scan.
Words to know
Legal words from the lines above, in plain English.
- data broker
- A company that buys, collects and resells information about people, usually without ever meeting them. For example, your phone number and shopping habits can be sold as part of a list to a company you never heard of.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- worldwide license
- You let the company use your content anywhere on earth, usually for free and for as long as it likes. For example, a video you post can be shown in ads in any country without asking you again.
- biometric
- Measurements of your body that identify you, like your face, fingerprint or voice. For example, a selfie used to unlock the app or a voice recording matched to you.
- as is
- You get the service in whatever state it is in, with no promise that it works or will keep working. For example, if the app deletes your photos by mistake, it is not promising to fix that or pay you back.
How we got here · grade F · score 22/100 · 15 of 15 policy answers backed by a verified quote · 6 not stated
What does the app collect beyond what it needs to work?
They collect account and payment data plus location, ad IDs, browsing, SSN or license in some cases, health info, fingerprints, and data from brokers.
Does it record your voice, face or body, and what happens to that?
Virtual try-on face or wrist scans are not kept. Some stores may keep facial recognition from security cameras. Fingerprints may be taken for trade-ins.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They use cookies, pixels, IDFA/AAID, and interest-based advertisers, and the site does not honor Do Not Track.
Do they sell or share your data, and can you opt out?
They share with service providers and interest-based advertisers and point to advertising opt-outs. They also get data from brokers.
What rights do they take over what you type and what the AI makes?
You grant a perpetual, irrevocable, transferable license over reviews and other content you share (except some order emails).
How long do they keep your data after you delete it, and can you delete it in the app?
Not stated in the documents.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
Not stated in the documents.
Is there a real age gate, and are teens protected?
The site is for people 18 and older. You promise you are 18 by using it.
Will they tell you when the rules change, and is the policy specific?
Terms are dated but they may change them anytime without notice, and it is your job to re-read them. The privacy excerpt has no date.
Can they close your account without warning, and can you get your data out first?
They may terminate your account or use of the site at any time in their sole discretion.
If something goes wrong, who pays?
The site is “as is.” They disclaim warranties and most indirect damages, including for inaccurate AI, with some exceptions for product injury and serious misconduct.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The privacy policy is 725 words at a professional or legal expert level (Flesch reading ease 6.2); the terms are 6,040 words at a professional or legal expert level.
