BiggerPockets
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- Staff may review your content; the policy does not describe an opt-out.
They collect a lot, share for marketing, take a forever license on posts, auto-renew paid plans, and can close you with no notice.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account details, posts, device and cookie data, precise location, and they list sensitive categories too.
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Privacy policy
“We automatically collect personal information using GPS technology, and with your opt-in consent, we may also collect precise, real-time location information from your mobile device.”
Training
They use your data to run the site, personalize it, market to you, and keep the site free with ads.
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Privacy policy
“To improve our marketing and promotional efforts, including through use of targeted advertising.”
Sharing
Vendors, affiliates, other users of your posts, and sometimes partners for their own marketing.
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Privacy policy
“From time to time, we may share your personal information with selected third parties for their own marketing purposes.”
Kept
They keep it as long as needed for the service or the law; deletion is by request.
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Privacy policy
“BiggerPockets retains the personal information collected on the Site as long as necessary to provide the services, products and information you request or as permitted by applicable law.”
Controls
You can change some settings, unsubscribe from promo email, and ask them to delete data.
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Privacy policy
“you can view and change certain default privacy settings at https://www.biggerpockets.com/settings.”
Fine print
Paid plans auto-renew and are mostly non-refundable; they can close you without notice; you them.
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Terms of service
“All fees shall be paid in advance and are non-refundable.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Cancel a trial or paid subscription
https://www.biggerpockets.com/settings/subscriptions and click Cancel next to the subscription
Change default privacy settings
https://www.biggerpockets.com/settings
of personal information
https://www.biggerpockets.com/contact-us or BiggerPockets Privacy Agent, 2000 S. Colorado Blvd., Tower One Suite 2000 #90, Denver, CO 80222
Unsubscribe from promotional emails
Click unsubscribe in the emails or contact them via https://www.biggerpockets.com/contact-us
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can keep using, changing, and selling what you post forever, even after you leave.
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Terms of service
“by using this Site you are granting us and our subsidiaries, affiliates, successors, and assigns, a nonexclusive, fully paid, worldwide, , , , transferable license”
For example, a forum post or photo you upload could be used in their ads without paying you.
They can shut your account and delete related info without warning.
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Terms of service
“You agree that any termination of your access to or use of this Site under any provision of these Terms of Use may be effected without prior notice”
For example, you could lose access to your profile and posts overnight with no email first.
If someone sues them because of something you posted or how you used the site, you may have to pay their legal bills.
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Terms of service
“You agree to and hold BiggerPockets, its subsidiaries, and affiliates, and their respective officers, agents, partners, and employees, harmless from any loss, , claim, or demand”
For example, if a deal you discussed in a forum leads to a lawsuit, they can ask you to cover their costs.
If you pay for PRO or another plan, you generally do not get money back.
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Terms of service
“All fees shall be paid in advance and are non-refundable.”
For example, if you cancel a yearly plan after a week, you still paid for the year.
They can give your info to other companies so those companies can market to you.
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Privacy policy
“From time to time, we may share your personal information with selected third parties for their own marketing purposes.”
For example, after a contest, a partner lender might email you about loans.
Ad companies can follow you around the web to show targeted ads.
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Privacy policy
“Other third parties may also deliver cookies to your computer or mobile device for the purpose of tracking your online behaviors across non-affiliated websites and delivering targeted advertisements”
For example, looking at rental calculators could lead to landlord ads on other sites.
What you post in profiles and forums is treated as public.
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Privacy policy
“You should have no expectation of privacy with respect to UGC you submit on or through the Site.”
For example, a comment about a property can be read, copied, and used by other members.
They can change privacy rules by posting a new page, without emailing you first.
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Privacy policy
“BiggerPockets reserves the right to update or modify this Privacy Policy and any Privacy Notice, at any time and without prior notice, by posting the revised version”
For example, a new sharing practice could apply the next time you visit.
Staff can read what you post on the site whenever they want.
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Terms of service
“We have the right (but do not assume the obligation) to: monitor all UGC;”
For example, a forum thread about your finances could be reviewed by a moderator.
There is no in-app delete button described; you have to contact them.
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Privacy policy
“You may, however, request that we delete your personal information by contacting us contacting us as described below.”
For example, you would use their contact form and wait for them to process deletion.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- precise geolocation
- Your exact position, usually from GPS, often accurate to within a few metres. For example, an app can tell not just your city but which building you are in right now.
- opt in
- Something is off until you actively say yes to it. For example, marketing emails that only start after you tick a box are opt in.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
How we got here · grade F · score 28/100 · 15 of 15 policy answers backed by a verified quote · 3 not stated
What does the app collect beyond what it needs to work?
They collect identifiers, usage and cookies, precise location, inferences, and they list sensitive categories such as health and biometrics.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
They say they may monitor all user-generated content and do not offer an opt-out from that review.
Are you profiled or tracked for advertising?
They use targeted ads and third-party cookies, including Google Analytics advertising features.
Do they sell or share your data, and can you opt out?
They share with vendors, affiliates, and selected partners for those partners’ marketing, and say they may offer opt-in or opt-out as required by law.
What rights do they take over what you type and what the AI makes?
You own your posts, but you grant a perpetual, irrevocable, transferable license they can sublicense and use for ads.
How long do they keep your data after you delete it, and can you delete it in the app?
They keep data as long as needed for the service or law. You request deletion by contacting them.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They draw inferences and profiles about preferences and behavior, and do not describe AI-style memory controls.
Do they commit to basic security, and have they leaked data?
They say they take reasonable precautions but cannot guarantee security.
Is there a real age gate, and are teens protected?
Not stated in the documents.
Will they tell you when the rules change, and is the policy specific?
They can change the privacy policy without prior notice; keeping using the site means you accept.
Can they close your account without warning, and can you get your data out first?
They may terminate your account for any reason without prior notice and may delete related information.
If something goes wrong, who pays?
The site is as-is, liability is capped at $10 or six months of fees, and you must indemnify them.
Do subscriptions renew on their own, and can you get a refund?
Subscriptions auto-renew. Fees are paid in advance and generally non-refundable, with a narrow 24-hour upgrade exception.
The privacy policy is 4,646 words at a college level (Flesch reading ease 41.2); the terms are 7,684 words at a college graduate level.
