Bitbucket
- The documents do not say whether your data trains AI.
- The documents do not say whether your data is used for ads.
- The documents do not say whether your data is sold or shared.
- The documents do not say who can read your content.
Atlassian’s customer terms let you own your data, auto-renew paid plans, and cap what they pay if something goes wrong.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
The privacy excerpt does not list what Bitbucket collects from you.
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Privacy policy
“This privacy policy is intended to help you understand: Information we collect How we use information How we disclose information How we store and secure information How long we keep information”
Training
Cloud products may include AI features under separate AI terms not in these papers.
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Terms of service
“Cloud Products may be, or include access to, AI Offerings. Atlassian provides AI Offerings under the AI Terms.”
Sharing
They may use subcontractors and affiliates; they stay responsible for performance.
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Terms of service
“Atlassian may use subcontractors or its Affiliates in the performance of its obligations under this Agreement, but Atlassian remains responsible for its overall performance under this Agreement”
Kept
After the deal ends they say they delete customer data as described in their docs.
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Terms of service
“Following expiration or termination, unless prohibited by Law, Atlassian will delete Customer Data in accordance with the Documentation.”
Controls
Docs say you can retrieve customer data; privacy intro mentions access and control.
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Terms of service
“The Documentation describes how Customer may retrieve its Customer Data from the Cloud Products.”
Fine print
Plans auto-renew, fees are usually non-refundable, and they limit what they pay if things go wrong.
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Terms of service
“All fees and expenses are non-refundable, except as otherwise provided in this Agreement.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Cancel auto-renew before the term ends
Account settings in the Products, Atlassian support, or other notice before the current Subscription Term ends
Use the 30-day return on a first product order
Notice to Atlassian within 30 days of the initial Order; refund request through the Atlassian account
Retrieve customer data before you leave
As described in Atlassian Documentation for Cloud Products
Subscribe to legal update emails
https://www.atlassian.com/legal#notification-of-updates-in-terms-and-policies
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Paid access keeps going and they charge the new price unless someone cancels in time.
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Terms of service
“a Subscription Term will automatically renew at Atlassian’s then current rates”
For example, if you forget to cancel, they bill another year at the current list price.
You usually do not get money back if you stop using the product mid-term.
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Terms of service
“All fees and expenses are non-refundable, except as otherwise provided in this Agreement.”
For example, canceling after month two of a yearly plan typically does not return the rest of the year.
They mostly do not promise the product will work perfectly or fit your needs.
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Terms of service
“the Products, Support and Advisory Services and all related Atlassian services and deliverables are provided “AS IS.””
For example, if a outage loses work, this line is used to say they did not guarantee uninterrupted service.
If they cause harm, what they pay is usually capped at about a year of what you paid them.
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Terms of service
“each party’s entire arising out of or related to this Agreement will not exceed in aggregate the amounts paid to Atlassian for the Products, Support and Advisory Services giving rise to the during the twelve (12) months preceding”
For example, a large data loss might still only recover up to last year’s subscription fees.
Free or trial features can be changed or shut off at any time.
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Terms of service
“Atlassian may terminate or modify Customer’s use of (including applicable terms) Free or Beta Products or modify Free or Beta Products, without any to Customer.”
For example, a beta AI helper in Bitbucket could disappear overnight with no refund.
They set a 16+ rule but put the job of checking ages on the customer, not a hard ID check described here.
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Terms of service
“The Products are not intended for use by anyone under the age of 16. Customer is responsible for ensuring that all Users are at least 16 years old.”
For example, a company admin must keep 15-year-old interns off Bitbucket.
Your repos and uploads stay yours as between you and Atlassian.
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Terms of service
“As between the parties, Customer owns all intellectual property and other rights in Customer Data and Customer Materials provided to Atlassian or used with the Products.”
For example, code you push to Bitbucket is still your company’s code under this line.
They say outside auditors check their security program.
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Terms of service
“Atlassian will also maintain a compliance program that includes independent third-party audits and certifications, as described in its Security Measures.”
For example, a customer can look at those certifications on the Trust Center they mention.
They try to post rule changes about a month before they apply.
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Terms of service
“Atlassian must use commercially reasonable efforts to post any such modification at least thirty (30) days prior to its effective date.”
For example, a new limit on would be posted on their site before it hits paid renewals.
Outside Europe/Middle East/Africa, disputes go to San Francisco courts.
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Terms of service
“this Agreement is of the State of California, with the and venue for actions related to this Agreement in the state and United States federal courts located in San Francisco, California.”
For example, a US customer would sue in San Francisco rather than a local small-claims court.
Words to know
Legal words from the lines above, in plain English.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- auto-renewal
- Your subscription keeps charging you at the end of each period until you cancel it. For example, a free trial turns into a paid monthly plan unless you cancel before it ends.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- governing law
- Which country's or state's laws are used to settle any dispute, no matter where you live. For example, a user in Ohio may find the terms are judged under California law.
- venue
- The specific court or city where any lawsuit must be filed, which may be far from where you live. For example, a user in Florida may have to travel to a court in San Francisco to sue.
How we got here · grade D · score 39/100 · 15 of 15 policy answers backed by a verified quote · 8 not stated
What does the app collect beyond what it needs to work?
Not stated in the documents.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Not stated in the documents.
Do they sell or share your data, and can you opt out?
Not stated in the documents.
What rights do they take over what you type and what the AI makes?
The customer agreement says the customer owns Customer Data; Atlassian keeps rights in its products.
How long do they keep your data after you delete it, and can you delete it in the app?
Not stated in the documents.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They say they keep independent third-party audits and certifications for cloud security.
Is there a real age gate, and are teens protected?
Products are not for anyone under 16; the customer must make sure users meet that age.
Will they tell you when the rules change, and is the policy specific?
Both documents are dated; they try to post agreement changes at least 30 days before they take effect.
Can they close your account without warning, and can you get your data out first?
They describe retrieving customer data in Documentation and often give a chance to fix issues before suspension; free/beta can be cut off anytime.
If something goes wrong, who pays?
Services are AS IS except limited performance warranties, and money damages are generally capped at about a year of fees.
Do subscriptions renew on their own, and can you get a refund?
Subscriptions auto-renew at then-current rates and fees are non-refundable except a 30-day return on an initial product order.
The privacy policy is 471 words at a professional or legal expert level (Flesch reading ease 24.4); the terms are 6,563 words at a professional or legal expert level.
