Bunny
- The documents do not say whether your data trains AI.
- The policy rules out using your data for targeted ads.
- Data is shared only with the providers who run the service.
- The documents do not say who can read your content.
CDN account data plus many vendors; they can close you without notice, keep payments, and change the policy anytime.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Name, email, address, billing, IP, dashboard use, and chat queries if you use Fluffee.
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Privacy policy
“When you sign up for a bunny.net account, we collect your full name, email address, and postal address.”
Training
They use it to run the CDN, bill you, stop fraud, and send Fluffee questions to OpenAI.
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Privacy policy
“When using the Fluffee chat, our system leverages the OpenAI ChatGPT API to generate responses.”
Sharing
Many vendors see account data: payments, email, support, CRM, Mixpanel, Salesforce, and more.
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Privacy policy
“Mixpanel will receive your personal account details, as well as information on how you use our services within the dashboard”
Kept
They say data is removed when the account ends, except unpaid bills and tax records.
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Privacy policy
“Personal data will be removed after the contract ends or the user’s account is deregistered.”
Controls
You can ask support to access, fix, or erase data; withdrawing consent does not cover contract data.
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Privacy policy
“To exercise these rights, contact support@bunny.net.”
Fine print
No refunds, they can shut you down without notice, and the privacy policy can change without warning.
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Terms of service
“You agree that bunny.net might, under certain circumstances and without prior notice, terminate your account and restrict access to our service.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Request access, correction, or
Email support@bunny.net
Lodge a complaint
Supervisory authority in your EU member state of residence or work
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can shut your account with no warning.
Read the exact line
Terms of service
“You agree that bunny.net might, under certain circumstances and without prior notice, terminate your account and restrict access to our service.”
For example, they could cut off your CDN and you would not get a heads-up first.
After they close you, your files can be wiped and not brought back.
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Terms of service
“Once your account has been terminated, we reserve the all data associated with it, without the option to restore it.”
For example, your stored content could disappear with no restore option.
Money you pay up front is kept even if you stop using the service.
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Terms of service
“All payments are paid in advance and are not refundable.”
For example, if you cancel mid-month you would not get unused credit back.
They can rewrite the privacy rules and do not promise to warn you first.
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Privacy policy
“This privacy policy is subject to change without prior notice. It was last updated on 05/08/2026.”
For example, sharing rules could change overnight and you would only see it if you re-read the page.
Chat questions go to OpenAI’s API.
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Privacy policy
“When using the Fluffee chat, our system leverages the OpenAI ChatGPT API to generate responses.”
For example, a support question you type in Fluffee is sent to OpenAI to write a reply.
Support calls may be recorded and analyzed.
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Privacy policy
“Recording and analysis of audio and video calls to improve customer communications and support quality.”
For example, a video call with support could be kept to train how they talk to customers.
They try to avoid paying if something goes wrong.
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Terms of service
“To the extent allowed by applicable law, in no event shall bunny.net, its affiliates, directors, or employees be for any damages whatsoever”
For example, if the CDN is down and you lose sales, they say they are not .
They copy files to deliver them but say you still own them.
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Terms of service
“This does not give us any ownership of your content—you still retain all ownership and intellectual property rights.”
For example, videos you host stay yours even though their servers store copies.
They say they delete personal data when you leave, unless they still need it for money or tax.
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Privacy policy
“Personal data will be removed after the contract ends or the user’s account is deregistered.”
For example, after you close the account they should drop your name and email except for invoices.
They say passwords are encrypted, not stored as readable text.
Read the exact line
Privacy policy
“We take strong measures to protect your data by using the latest encryption methods and ensuring that sensitive information, such as your passwords, is never stored in plain text.”
For example, staff should not be able to read your password from the database.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- right to erasure
- Your right to have a company delete the personal data it holds about you, with some exceptions. For example, you can ask a social app to wipe your old posts and profile and it must, unless a law says otherwise.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- sensitive personal information
- Data that could hurt you if exposed, like health, religion, sexuality, race, exact location or bank details. For example, telling a chatbot about a medical condition creates sensitive data that some laws protect more strictly.
How we got here · grade C · score 46/100 · 15 of 15 policy answers backed by a verified quote · 4 not stated
What does the app collect beyond what it needs to work?
They collect account details plus IP, browser data, billing, and dashboard usage sent to tools like Mixpanel.
Does it record your voice, face or body, and what happens to that?
They record and analyze audio and video support calls to improve communications. They do not say you opt in.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They describe anonymous Matomo stats and product analytics, not advertising or ad profiles.
Do they sell or share your data, and can you opt out?
They share personal data with many named service providers so the product can run, not as an open sale.
What rights do they take over what you type and what the AI makes?
They need copies of your files to deliver them but say you keep ownership.
How long do they keep your data after you delete it, and can you delete it in the app?
They say data is removed after deregistration, but you exercise access and erasure by emailing support.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They describe encryption, no plaintext passwords, and not storing cards on their servers.
Is there a real age gate, and are teens protected?
Not stated in the documents.
Will they tell you when the rules change, and is the policy specific?
The privacy policy can change without prior notice; terms say it is your job to check for updates.
Can they close your account without warning, and can you get your data out first?
They can terminate without prior notice and then delete all associated data with no restore.
If something goes wrong, who pays?
They disclaim warranties and say they are not liable for damages of any kind to the extent the law allows.
Do subscriptions renew on their own, and can you get a refund?
Payments are in advance and not refundable; they can change prices at their sole discretion.
The privacy policy is 1,527 words at a professional or legal expert level (Flesch reading ease 11.8); the terms are 823 words at a professional or legal expert level.
