Cambly
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- Staff may review your content; the policy does not describe an opt-out.
Lessons are recorded, ads partners get data, you grant a lasting license.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, lesson audio and video, device IDs, cookies, and sometimes face or voice checks.
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Privacy policy
“audio and visual information, such as your voice and image in recordings of your interactions with tutors, students, and chatbots;”
Training
They run lessons, personalize learning with AI, market to you, and send data to ad and analytics partners.
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Privacy policy
“We may also provide personal information to third-party advertising providers for targeted advertising purposes, so we can provide you with more relevant and tailored ads regarding our services.”
Sharing
Tutors, other users, service providers, affiliates, and ad networks may receive your information.
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Privacy policy
“We provide access to or disclose your information with select Service Providers. They provide a variety of services to us, including data storage, analytics, billing, marketing, product content and features (including AI technologies)”
Kept
They keep data until they decide it is no longer needed, plus longer if the law requires it.
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Privacy policy
“We keep your information until we determine it is no longer necessary for the purposes for which it is processed.”
Controls
You can edit your profile, close your account in settings, unsubscribe from emails, and use ad opt-outs.
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Privacy policy
“If you want to terminate your account, please request account termination through settings in the Services or by contacting us here.”
Fine print
U.S. they can close accounts anytime; subscriptions auto-renew and are usually non-refundable.
No exact line could be verified.
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Opt out of ad sales and sharing
Privacy Policy California section: click the “sales” or “sharing” opt-out links labeled “here or here”
Close your account
Settings in the Services, or contact support as linked in Your Choices
Unsubscribe from marketing emails
Click the unsubscribe link in marketing emails
Install Google Analytics opt-out
Google Analytics Opt-Out Browser Add-on, as described under Online Analytics
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can keep using what you post even after you leave, and they can pass that right to others.
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Terms of service
“you grant Cambly a worldwide, , , non-exclusive, transferable, license (with the right to ) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, distribute, and otherwise exploit such User Content”
For example, a lesson recording or review you posted could still be used after you delete your account.
They can shut your account for any reason and do not have to warn you first.
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Terms of service
“We may, in our discretion, with or without cause, with or without prior notice and at any time, decide to limit, block, suspend, deactivate, or cancel your account in whole or in part.”
For example, you could lose access to paid lessons overnight with no explanation.
Paid plans renew on their own and you usually cannot get money back.
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Terms of service
“Subscription Plans and other services purchased in connection with the Platform are non-refundable and non-creditable, except where required by law.”
For example, if you cancel after a renewal charge, they may keep that payment.
They may scan your face or voice on trial lessons to look for fraud.
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Privacy policy
“On occasion, Cambly may analyze biometric information from students, such as facial images or voiceprints, in order to prevent fraud and illegal activity.”
For example, a trial video call could be checked against a voiceprint without a separate opt-in screen.
They can replay how you click, type, and move around the app.
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Privacy policy
“We may use session-replay technologies, such as those provided by PostHog, which employs software code to record users’ interactions with the Service in a manner that allows us to watch video replays of those user sessions.”
For example, someone at Cambly could watch a replay of you filling out a form, including keystrokes.
Sending your data to ad and analytics companies can count as a sale or share under California law.
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Privacy policy
“disclosing personal information to these third parties may be considered a “sale” of personal information or the “sharing” of personal information for purposes of “cross-context behavioral advertising.””
For example, visiting the site can help Meta or Google build an ad audience about you.
If someone sues them because of how you used the app, you may have to pay their legal bills.
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Terms of service
“You agree to and hold Cambly, and its affiliated companies, and its suppliers, licensors and partners, harmless from any claims, losses, damages, liabilities, including attorney’s fees, arising out of your use or misuse of the Platform”
For example, a dispute over something you said in a lesson could leave you covering their lawyers.
Staff can use your lesson recordings to grade tutors, train people, and improve the product.
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Terms of service
“Cambly storing and making use of such Recordings for its own internal business purposes, including without limitation for purposes of Tutor evaluation, Tutor training, dispute resolution, and improving the Platform”
For example, a conversation about your job could be replayed in tutor training.
Using the app means you agree they may run AI on your lessons. They do not describe a training opt-out.
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Terms of service
“These technologies may be used to analyze your Sessions and usage patterns, as well as other available data. By using Cambly, you acknowledge and consent to the use of AI technologies as described in this agreement.”
For example, a chatbot practice chat could be analyzed to personalize later lessons.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- biometric
- Measurements of your body that identify you, like your face, fingerprint or voice. For example, a selfie used to unlock the app or a voice recording matched to you.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
How we got here · grade F · score 33/100 · 15 of 15 policy answers backed by a verified quote · 1 not stated
What does the app collect beyond what it needs to work?
Besides your account and lesson content, they collect device IDs, cookies, usage data, session replays, and general location from IP.
Does it record your voice, face or body, and what happens to that?
Lesson audio and video are recorded and used to improve the platform. They may also analyze face or voice on trial lessons for fraud and keep that up to a year if fraud is found.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
They may monitor and keep sessions and use recordings for tutor evaluation and training, with no review opt-out described.
Are you profiled or tracked for advertising?
Third-party ad networks, Google Analytics, and Meta cookies are used to target ads on and off the service.
Do they sell or share your data, and can you opt out?
They share identifiers and usage data with ad and analytics partners, which they treat as a CCPA sale or share, with an opt-out link.
What rights do they take over what you type and what the AI makes?
You keep ownership of posts, but you give Cambly a perpetual, irrevocable, sublicensable license that survives account termination.
How long do they keep your data after you delete it, and can you delete it in the app?
You can close an account in settings or by contacting them. They keep data until they decide it is no longer needed and do not promise a 30- or 90-day wipe.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They personalize learning from goals, progress, and usage, but they do not describe viewing, editing, or turning off a memory profile.
Do they commit to basic security, and have they leaked data?
They say they use security measures but also that internet transmission is not fully secure. No audit or bug-bounty program is described.
Is there a real age gate, and are teens protected?
The main site requires students to be 18 and to represent that they are. Cambly Kids is separate and needs parent consent.
Will they tell you when the rules change, and is the policy specific?
The privacy policy is dated. They say they will notify of material changes as required by law, and continued use means you accept.
Can they close your account without warning, and can you get your data out first?
They can close your account anytime without notice, and they say they need not return User Content unless the law requires it.
If something goes wrong, who pays?
The service is “as is,” liability is capped at six months of payments or $50, and you must indemnify them for claims from your use.
Do subscriptions renew on their own, and can you get a refund?
Subscription plans auto-renew. Purchases are non-refundable except where the law requires otherwise.
The privacy policy is 6,219 words at a college level (Flesch reading ease 42.1); the terms are 7,822 words at a college level.
