Carbonmade
- The documents do not say whether your data trains AI.
- Ads are based only on what you are looking at, not a profile of you.
- Data is shared only with the providers who run the service.
- Staff may review your content; the policy does not describe an opt-out.
You give a broad license to your portfolio, they can close you anytime, and payments auto-renew with no refunds.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Email, photos, messages, payments, cookies, IP and mobile location, and the site you came from.
Read the exact line
Privacy policy
“Your location according to the IP address assigned to your computer machine or mobile device by your Internet Service Provider, and mobile location data.”
Training
They use it to run the site, personalize visits, send offers you asked for, and do market research.
Read the exact line
Privacy policy
“The Information that we collect are used for providing and improving our website and services.”
Sharing
Payment, hosting, and other vendors can see it; they say they will not sell it without permission.
Read the exact line
Privacy policy
“We will not sell, distribute or lease your Information to third parties unless we have your permission or unless we are required by law to do so.”
Kept
They say they delete within nine months after you close the account, unless they think you broke the rules.
Read the exact line
Privacy policy
“We will delete your information within nine (9) months after the date that you terminate your account.”
Controls
You email them to delete, copy, or fix your data; you can turn off marketing by email.
Read the exact line
Privacy policy
“You may request that we delete any of your personal information we have by notifying us at help@carbonmade.com.”
Fine print
They can change the rules if you keep using the site; payments auto-renew and are not refunded.
Read the exact line
Terms of service
“Your continued use of Carbonmade’s website and services following the posting of changes will mean that you accept and agree to the changes.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Email to delete your personal information
help@carbonmade.com
Request a copy or correction of your data
hello@carbonmade.com
Turn off marketing emails
Write or email hello@carbonmade.com
Cancel before the next invoice and export files
https://carbonmade.com/help/account/closing-your-account
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
You still own your work, but they get a lasting right to copy, change, publish, and it however they think is appropriate.
Read the exact line
Terms of service
“You are granting Us a worldwide, , non-exclusive, license to use, reproduce, adapt, publish, translate and distribute Your Content in any existing or future media as We deem appropriate.”
For example, they could reuse a photo from your portfolio in their own materials even after you leave.
They can shut your account whenever they want, even without warning.
Read the exact line
Terms of service
“We may, in our sole discretion, terminate or suspend your access to all or part of Carbonmade’s website and services at any time, with or without notice, for any reason”
For example, your live portfolio could go offline overnight with no email first.
If they close you, they can wipe your files and they say they owe you nothing for that.
Read the exact line
Terms of service
“If we terminate your right to use Carbonmade’s website and services, you understand and agree that we may delete all of Your Content (and any content associated with you)”
For example, years of project images could disappear if they drop your account.
If you pay, you generally cannot get the money back.
Read the exact line
Terms of service
“All payments are final and non-refundable, except in our sole discretion.”
For example, if you cancel a yearly plan the next day, they can keep the full year fee.
If someone sues them because of something you posted, you may have to pay their legal bills.
Read the exact line
Terms of service
“You hereby agree to , Carbonmade and all officers, directors, owners, agents, information providers, affiliates, licensors, licensees, successors and assigns”
For example, if a client claims a photo on your portfolio was stolen, you might have to cover Carbonmade’s lawyers.
They collect where you are from your IP and also mobile location data.
Read the exact line
Privacy policy
“Your location according to the IP address assigned to your computer machine or mobile device by your Internet Service Provider, and mobile location data.”
For example, using the site on a phone could share more than just a city-level IP.
Staff can look at what you upload whenever they want to check the rules.
Read the exact line
Terms of service
“We reserve the right to monitor anything and everything submitted by you to Carbonmade’s website and services to ensure that they conform to content guidelines”
For example, a private draft in your account could be reviewed by a person.
If they think you broke the rules, they can keep your data with no set end date.
Read the exact line
Privacy policy
“If your account is ever terminated by us for a violation of our Terms of Use, or you are detected as a potential or actual threat to our business or our users, your information will be retained for as long as we deem necessary”
For example, a banned account’s files could sit in their systems for years.
They say they do not sell your personal information unless you allow it or the law forces them.
Read the exact line
Privacy policy
“We will not sell, distribute or lease your Information to third parties unless we have your permission or unless we are required by law to do so.”
For example, they should not sell your email list to a random advertiser without asking.
Words to know
Legal words from the lines above, in plain English.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- precise geolocation
- Your exact position, usually from GPS, often accurate to within a few metres. For example, an app can tell not just your city but which building you are in right now.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- worldwide license
- You let the company use your content anywhere on earth, usually for free and for as long as it likes. For example, a video you post can be shown in ads in any country without asking you again.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
How we got here · grade C · score 42/100 · 15 of 15 policy answers backed by a verified quote · 1 not stated
What does the app collect beyond what it needs to work?
They collect more than account basics: photos, messages, payments, cookies, referring websites, IP location, and mobile location data.
Does it record your voice, face or body, and what happens to that?
The documents talk about profile photographs, not voice, face, or body scans as biometric identifiers.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
They reserve the right to monitor everything you submit to check content rules, with no opt-out described.
Are you profiled or tracked for advertising?
They use cookies and may send promotional mail if you agree; they do not describe third-party ad networks.
Do they sell or share your data, and can you opt out?
They say they will not sell or lease your information without permission, but they share it with service providers who process payments and host data.
What rights do they take over what you type and what the AI makes?
You own your content, but you grant a worldwide, irrevocable, royalty-free license they can sublicense and use in any media they deem appropriate.
How long do they keep your data after you delete it, and can you delete it in the app?
Deletion is by email, not in-app. They say they delete within nine months after you close the account, and may keep data longer if they ban you.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They keep a user profile with photos, preferences, and interests; the documents do not describe in-app memory controls.
Do they commit to basic security, and have they leaked data?
They say they use physical, electronic, and managerial safeguards, but they do not guarantee security and describe no audit or bug-bounty program.
Is there a real age gate, and are teens protected?
Terms say you must be 16 or older by your own statement. Privacy says they do not knowingly collect from children under 13.
Will they tell you when the rules change, and is the policy specific?
The policies are dated 2018. They can change the terms anytime, and keeping using the site means you accept.
Can they close your account without warning, and can you get your data out first?
They can close you anytime without notice and may delete all of your content, with no liability.
If something goes wrong, who pays?
The service is as-is with almost no liability, and you must indemnify them for claims tied to your use or posts.
Do subscriptions renew on their own, and can you get a refund?
Plans auto-renew. All payments are final and non-refundable, and unused time is forfeited if the account ends.
The privacy policy is 9,776 words at a professional or legal expert level (Flesch reading ease 7); the terms are 24,741 words at a professional or legal expert level.
