Cent
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
Cent collects account, device, and billing data, shares with ads partners, and may keep it as long as it wants.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, business and billing details, device data, IP, area location, and cookies.
Read the exact line
Privacy policy
“We may also collect the data on how you access our service including the device, browser, IP address, location, and operating system.”
Training
They use it to run the service, market to you, analyze usage, and help show targeted ads.
Read the exact line
Privacy policy
“To deliver customer service, sending you newsletters, promotions, and special offers or information about new products and services on an ongoing basis per your marketing preferences.”
Sharing
Affiliates, vendors, ad networks, people you invoice, and others in a sale of the company.
Read the exact line
Privacy policy
“External vendors, partners and other service providers that perform services on our behalf, as needed to carry out their work for us, which may include identifying and serving targeted advertisements”
Kept
They say they may keep your personal data as long as they want.
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Privacy policy
“We may retain your personal data as long as we want depending on the information type and its usage.”
Controls
Unsubscribe from marketing, email to stop calls/texts, and email after deleting your account to wipe data.
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Privacy policy
“You can also request us to completely delete your data by deleting your account and sending us an email with your account information.”
Fine print
App is as-is; they can cancel signup at will; they say they will tell you about material privacy changes.
Read the exact line
Terms of service
“Cent reserves the right to accept, cancel or reject your registration at its sole discretion.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Email to delete your data after closing the account
Delete your account, then email support@centhq.com with account information
Opt out of sales
Email support@centhq.com
Unsubscribe from marketing emails
Click Unsubscribe at the bottom of promotional emails
Stop calls and texts
Email support@centhq.com
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They do not promise a time limit on how long they keep your information.
Read the exact line
Privacy policy
“We may retain your personal data as long as we want depending on the information type and its usage.”
For example, even after you stop using Cent, they could keep your email and billing history indefinitely.
Ad companies can track how you use the site so they can show you ads here and elsewhere.
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Privacy policy
“We may permit third-party online advertising networks to collect information about your use of the Service over time so that they may play or display ads that may be relevant to your interests”
For example, visiting the site could lead to ads for similar tools on other websites.
They can refuse or cancel your account whenever they want, without promising notice.
Read the exact line
Terms of service
“Cent reserves the right to accept, cancel or reject your registration at its sole discretion.”
For example, they could shut down your login and you would have no promised warning or export step.
They do not promise the app will work, stay up, or keep your data safe.
Read the exact line
Terms of service
“The App is provided on an "AS IS" and "AS AVAILABLE" basis, of any kind, either express or implied.”
For example, if invoices or stored data vanish, the terms say that is your problem.
Signing up includes agreeing that they track spending and share it with parties they treat as authorized.
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Terms of service
“By registering your account you agree to allow us to track your expenses and share your data with the authorized parties.”
For example, expense details could be shared with vendors or partners named in the privacy policy.
Calls and emails to support may be recorded and used for training and disputes.
Read the exact line
Privacy policy
“For service improvement, security, dispute resolution, and training purposes we may monitor and record your communications with us (including email and telephone)”
For example, a phone call about a billing error could be recorded and reviewed later.
If they “sell” your data under California law, you can email to opt out.
Read the exact line
Privacy policy
“The California Consumer Protection Act (“”) requires businesses that “sell” personal information, as the term “sell” is defined under the , to provide an opt-out from such sales. You can opt out of by emailing as at support@centhq.com.”
For example, a California user can email support@centhq.com and ask them to stop selling personal information.
Deletion is not a simple in-app button; you must delete the account and email them.
Read the exact line
Privacy policy
“You can also request us to completely delete your data by deleting your account and sending us an email with your account information.”
For example, closing the app is not enough; you need to email support@centhq.com after deleting the account.
They say they will tell you about big privacy changes, not only change the date.
Read the exact line
Privacy policy
“Further, when we materially change this Privacy Notice, we will let you know of such material change in addition to updating the ‘last updated’ date at the top of this Privacy Notice.”
For example, if they start sharing more data, they say they will notify you as well as update the date.
Kids under 13 are not allowed; teens 13–17 need a parent’s consent.
Read the exact line
Terms of service
“If you are not at least 13 years old, you are not permitted to use the App.”
For example, a 12-year-old is not supposed to create an account even with a parent nearby.
Words to know
Legal words from the lines above, in plain English.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- as is
- You get the service in whatever state it is in, with no promise that it works or will keep working. For example, if the app deletes your photos by mistake, it is not promising to fix that or pay you back.
- warranty
- A promise that a product will work as described; most apps say they make no such promise at all. For example, if a paid feature never works on your phone, a no-warranty clause says that is your problem.
- CCPA
- California's privacy law, which gives residents the right to see, delete and stop the sale of their data. For example, a Californian can ask the app to stop selling their data and it must comply.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
How we got here · grade D · score 37/100 · 15 of 15 policy answers backed by a verified quote · 6 not stated
What does the app collect beyond what it needs to work?
They collect account and business details plus device, browser, IP, area location, cookies, and billing information.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Third-party ad networks may collect browsing data over time to show interest-based ads on and off the service.
Do they sell or share your data, and can you opt out?
They share with affiliates, vendors (including ads), and others, and California users can email to opt out of CCPA “sales.”
What rights do they take over what you type and what the AI makes?
Not stated in the documents.
How long do they keep your data after you delete it, and can you delete it in the app?
You delete by closing the account and emailing them; they also say they may keep data as long as they want.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They say they follow industry standards depending on data type, with no audit or breach details.
Is there a real age gate, and are teens protected?
You must be 13+, and under 18 you need a parent’s consent; they do not describe age checks.
Will they tell you when the rules change, and is the policy specific?
The privacy policy is dated April 14, 2021 and they say they will notify you of material changes, but retention is vague.
Can they close your account without warning, and can you get your data out first?
They can accept, cancel, or reject registration at their sole discretion, with no promised notice or export.
If something goes wrong, who pays?
The app is as-is with no warranties, and they disclaim liability for lost or accessed data.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The privacy policy is 2,133 words at a college level (Flesch reading ease 43.4); the terms are 1,292 words at a fairly hard level.
