Chai
- The policy allows AI training; it does not describe an opt-out.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
Chats train their models with no opt-out, data can be kept 5 years after you delete, and they take a huge license on your posts.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
- Uses your content for AI training with no opt-out
Collected
Email from Google/Apple/Facebook, your chats, and device details like IP address.
Read the exact line
Privacy policy
“While using the APP, we automatically collect technical information related to your device and connection, such as the IP address, access time, browser type, operating system, internet service provider, and other technical parameters.”
Training
They use your chats to train AI models and may send ads to free users.
Read the exact line
Privacy policy
“We use personal data derived from your in-app conversations with chatbots to enhance and fine tune the artificial intelligence models on which these chatbots operate.”
Sharing
Staff, vendors who run the app, ad partners, and authorities if required.
Read the exact line
Privacy policy
“Data will also be shared with the Company’s suppliers involved in various ways in the provision and operation of the APP, as data processors, in accordance with the instructions and security safeguards dictated by Chai.”
Kept
You can delete in the app, but they may keep data up to five years after that.
Read the exact line
Privacy policy
“The data collected through your use of the APP will not be processed for a longer period than is necessary to achieve the purposes described above, not exceeding, in any case, the duration of the account and five (5) years following its deletion.”
Controls
Delete your account in Profile then Settings; EU/UK users can email rights requests.
Read the exact line
Privacy policy
“To do so, sign in to your account, go to the “Profile” section, open “Settings”, and press “Delete Account”.”
Fine print
They take a huge lasting license on posts; they can end the license without notice if you break rules.
Read the exact line
Terms of service
“you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, , , non-exclusive, transferable, , fully-paid, worldwide right, and license”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Delete your account in the app
Sign in, Profile, Settings, Delete Account
Contact them to exercise
hello@chai-research.com or dpo@chai-research.com
Avoid posting public bots or personal chats
In-app chats and Contributions you make public
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Your chats are used to train their AI. The policy does not give you a switch to turn that off.
Read the exact line
Privacy policy
“We use personal data derived from your in-app conversations with chatbots to enhance and fine tune the artificial intelligence models on which these chatbots operate.”
For example, a private roleplay you typed could be used to make the bots better for everyone after they strip names.
If you post content, they get almost unlimited rights to use it forever, including commercially, even though they say you still own it.
Read the exact line
Terms of service
“you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, , , non-exclusive, transferable, , fully-paid, worldwide right, and license”
For example, a public bot you created could be copied, sold, or shown in ads without paying you.
Deleting your account does not mean everything is gone right away. They may keep it for up to five years.
Read the exact line
Privacy policy
“not exceeding, in any case, the duration of the account and five (5) years following its deletion.”
For example, chats you thought you wiped could still sit on their systems until years later.
Ad companies may get how you use the app if you installed it from an ad.
Read the exact line
Privacy policy
“If you downloaded the APP through an advertisement, we may also share certain information, such as your usage patterns, with our advertising partners to evaluate the performance of their campaigns and ensure accurate attribution.”
For example, an ad network could learn that you opened lots of chatbots after tapping their ad.
They can cut off the app with no warning if they think you broke the rules.
Read the exact line
Terms of service
“Your rights under this license will terminate automatically and without notice from Chai Research Corp. if You fail to adhere to any term(s) of this license.”
For example, a content-policy strike could lock you out before you export anything.
If your posts cause trouble, they want you to take the blame and not sue them over it.
Read the exact line
Terms of service
“You are solely responsible for your Contributions to the Licensed Application and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.”
For example, if a public bot you made gets someone angry, they say that is on you.
Your messages are not only for you; they can be used to change how bots work for everyone.
Read the exact line
Privacy policy
“Additionally, your messages and other data may be used to optimize your chatbot interaction experience and improve the chatbot for all users.”
For example, a joke you told a bot could shape how that bot talks to strangers later.
They say you must be 18. They mention age verification but do not describe a strong ID check in these pages.
Read the exact line
Terms of service
“Chai AI is a platform strictly restricted to users aged 18 and older.”
For example, a teen could still tap through if the store or app only asks them to confirm they are 18.
You can start deletion yourself in the app, not only by emailing support.
Read the exact line
Privacy policy
“All users, regardless of their location or country of residence, can delete their account and associated personal data directly within the APP.”
For example, you can tap Delete Account in Settings without waiting for a support ticket.
They say they strip names and similar IDs before using chats to train models.
Read the exact line
Privacy policy
“Before we use any conversation data in this way, we remove personal identifiers.”
For example, your email should not stay attached to a chat used for training, though the words you typed still might.
Words to know
Legal words from the lines above, in plain English.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
How we got here · grade F · score 30/100 · 15 of 15 policy answers backed by a verified quote · 5 not stated
What does the app collect beyond what it needs to work?
They collect account email, chats you type, and technical usage data such as IP address, device, and logs.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
They use in-app conversations to fine-tune models and do not describe a way to opt out.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Free users may get ads with consent, and usage patterns may be shared with advertising partners for attribution.
Do they sell or share your data, and can you opt out?
Data goes to processors and, for ads, to advertising partners; ads to free users are based on consent.
What rights do they take over what you type and what the AI makes?
You keep ownership, but you grant a perpetual, transferable, worldwide license to use Contributions for any purpose.
How long do they keep your data after you delete it, and can you delete it in the app?
You can delete in the app, but they may keep data for up to five years after the account is deleted.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
Not stated in the documents.
Is there a real age gate, and are teens protected?
The app is 18+ and you must say you provided accurate age verification; no detailed ID check is described.
Will they tell you when the rules change, and is the policy specific?
Both documents are dated and they may send in-app notices of policy changes, but they do not promise advance notice of material changes.
Can they close your account without warning, and can you get your data out first?
Your license ends automatically without notice if they say you broke the terms.
If something goes wrong, who pays?
Liability is limited to intent and gross negligence and typical damages, and you must exonerate them over your posts.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The privacy policy is 2,002 words at a college graduate level (Flesch reading ease 39.7); the terms are 3,444 words at a college graduate level.
