codementor
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- Staff may review samples of your content; you can opt out.
They collect a lot, take a license, can close you without notice, and Pro auto-renews with no refunds.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Name, contact, location, photos, work history, device data, and extra data from partners.
Read the exact line
Privacy policy
“Personal data (“Personal Information” or “Personal Data”) may include, but is not limited to: Name; Email address, phone number, and other contact information; Location; Work experience; Education; Photos;”
Training
They use it to run the site, bill you, show public profiles, and send targeted marketing.
Read the exact line
Privacy policy
“For marketing and promotional purposes. We may display targeted marketing and promotional messaging to promote our Services or Site.”
Sharing
Vendors, ad partners, payment processors, and anyone who sees your public profile.
Read the exact line
Privacy policy
“We may disclose your Personal Data to third-party service providers who act as our service providers or advertising partners.”
Kept
They do not say a fixed time; they may keep data after a deletion request.
Read the exact line
Privacy policy
“We may retain Personal Data under circumstances even after receiving a verified data deletion request, including, but not limited to:”
Controls
Email support to delete, correct, or opt out of ad sharing; hide a public profile via support.
Read the exact line
Privacy policy
“If you don’t want your profile to be public or indexed by search engines, please reach out to our support team.”
Fine print
They can close you with no notice, take a forever license, and Pro auto-renews with no refunds.
Read the exact line
Terms of service
“We may terminate a Mentor or Client’s account without cause or notice, which may result in the forfeiture and destruction of all information associated with the account.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Email to delete or correct your data
support@arc.dev
Opt out of ad sharing (California)
Email support@arc.dev and disable analytics/advertising cookies per the Cookie Policy on each browser and device
Ask to hide your public profile
Reach out to the support team as described in the privacy policy
Cancel Pro before the next bill
Plan/Billing page in your Codementor account, or contact Codementor Support
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Anything you post, they can use forever, even after you leave, and they can pass that right to others.
Read the exact line
Terms of service
“By posting your information and other content (“ User Content ”) on or through the Sites, you grant Peeridea, Inc. and Affiliates (defined below) a worldwide, non-exclusive, , , , fully paid, and transferable license”
For example, a bio or code snippet you posted could still be used in their marketing after you delete your account.
They can shut you down anytime with no warning, and your account data can be wiped.
Read the exact line
Terms of service
“We may terminate a Mentor or Client’s account without cause or notice, which may result in the forfeiture and destruction of all information associated with the account.”
For example, you could lose session history and unpaid credits if they close the account overnight.
Pro keeps charging until you cancel, and you do not get money back for unused time.
Read the exact line
Terms of service
“We will not provide refunds, pro-rated refunds, credits for subscription charges, or any payments if you terminate a subscription to the Pro plan or cancel your account prior to the end of a Subscription Term.”
For example, if you cancel a day after renewal, you still pay for the whole month.
Calls can be recorded and written down so staff can listen later for quality and training.
Read the exact line
Privacy policy
“We may monitor, record, and transcribe audio or video calls with you during your interactions with us. Consenting is voluntary, and you may withdraw it at any time.”
For example, a support or mentoring call could be stored and replayed by several employees.
They can add extra facts about you from outside databases, not just what you type.
Read the exact line
Privacy policy
“We may also collect additional information about you and your company from publicly available or third-party databases or services that provide information about business contacts and companies”
For example, a job title from a business directory could be attached to your account.
Your profile and stats are public by default unless you ask support to hide them.
Read the exact line
Privacy policy
“Every user and mentor has a public profile on Arc and Codementor. We display both information you provide us (e.g. biography and expertise) and information we collect (e.g. mentor ratings, reviews, and session or job count).”
For example, a search engine could show your name, photo, and how many sessions you did.
They can change the privacy rules without telling you first, and keeping using the site counts as agreeing.
Read the exact line
Privacy policy
“We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice, unless otherwise required by the applicable law.”
For example, a new sharing practice could apply the next time you log in.
If something goes wrong, they say they will not pay for extra losses like lost work or data.
Read the exact line
Terms of service
“By using our Services, Clients and Mentors agree that Peeridea, Inc for any indirect, incidental, special or consequential damages, loss of revenue, loss of data, or emotional distress resulting from the use of the Site or Services.”
For example, if a session file is lost, they disclaim paying for the extra damage.
They say kids under 16 should not use it, but it is mainly a self-check, not a strong ID check.
Read the exact line
Privacy policy
“We do not knowingly collect Personal Data from children under the age of 16. If you are under the age of 16, please do not submit any Personal Data through the Sites.”
For example, a 15-year-old could still sign up if they type an older age.
They describe basic security: passwords and locked servers at big hosts, but they do not promise it is unbreakable.
Read the exact line
Privacy policy
“Your Personal Data is password protected, and our main servers are locked and hosted by leading third-party vendors, such as Heroku and Amazon.”
For example, your account sits on Amazon-hosted servers behind a password.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
How we got here · grade F · score 31/100 · 15 of 15 policy answers backed by a verified quote · 2 not stated
What does the app collect beyond what it needs to work?
They collect more than account and messages: location, photos, social logins, usage, IP, and extra business-contact data from third parties.
Does it record your voice, face or body, and what happens to that?
They may record and transcribe audio or video calls so staff can review them and for internal quality and training. CCPA text also lists biometric information.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Staff can review recorded calls for quality and training; they say consent is voluntary and can be withdrawn.
Are you profiled or tracked for advertising?
They do targeted marketing and share with advertising partners and analytics; California users can opt out of cross-context ad sharing.
Do they sell or share your data, and can you opt out?
They say they have not sold personal data, but they share with ad partners and offer a California opt-out by email and cookies.
What rights do they take over what you type and what the AI makes?
You grant a worldwide, perpetual, irrevocable, sublicensable license to use what you post. Paid work product goes to the client after payment.
How long do they keep your data after you delete it, and can you delete it in the app?
You ask support to delete. They may still keep data for legal duties, suspected fraud, or ongoing disputes. No in-app delete timeline is given.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They say data is password protected on locked Heroku and Amazon servers, but they cannot guarantee absolute security.
Is there a real age gate, and are teens protected?
They ask people under 16 not to submit data. The student program requires being at least 18. There is no described ID check for all users.
Will they tell you when the rules change, and is the policy specific?
Policies have no date. They may change privacy and terms without prior notice; continued use means you accept.
Can they close your account without warning, and can you get your data out first?
They may terminate without cause or notice, and that may destroy all information tied to the account.
If something goes wrong, who pays?
They disclaim indirect and consequential damages, lost data, and emotional distress, and they do not promise error-free content.
Do subscriptions renew on their own, and can you get a refund?
Pro auto-renews until you cancel. They will not give refunds or pro-rated credits for the Pro plan. Featured requests are non-refundable; unused credits can be refunded within 90 days with a fee.
The privacy policy is 3,647 words at a college level (Flesch reading ease 48.7); the terms are 4,411 words at a fairly hard level.
