Devin
- Your data trains their AI unless you opt out by form or email.
- The policy rules out using your data for targeted ads.
- Data is shared only with the providers who run the service.
- The policy describes staff access for safety and legal checks.
Chats can train models unless you pay and opt out; and they can close you anytime.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, your prompts and files, device and usage data, and voice audio if you use voice.
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Privacy policy
“Contact InformationFirst name, last name, email address, phone number, and company name (if any).”
Training
They run the product, improve it, and may train models on your content unless a paid user opts out.
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Terms of service
“Cognition may use Customer Data for model training purposes and to improve and enhance the Services. If you subscribe to a paid Service Tier, you may opt out of this use (“Opt-Out”).”
Sharing
Service providers, your employer on a work email, and others if you share links or the law requires it.
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Privacy policy
“We do not sell or share your personal information with third parties for targeted advertising purposes, nor have we done so in the past 12 months.”
Kept
They keep data as long as they need it for the service, law, or safety; deletion is by request.
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Privacy policy
“We retain your personal information as needed to provide our Service to you, comply with legal obligations, or protect ours or others interests.”
Controls
Email privacy@cognition.ai for access or deletion; paid accounts can opt out of training.
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Privacy policy
“You may submit a request to exercise these rights by contacting us at privacy@cognition.ai.”
Fine print
Auto-renewing fees that are usually non-refundable, and they can cut access without notice.
No exact line could be verified.
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Opt out of model training if you are on a paid tier
Paid Service Tier Opt-Out; Teams administrators only for Teams
Request access or deletion of your data
Email privacy@cognition.ai
Cancel before the renewal date to avoid the next charge
Your subscription; cancellation must be received before the renewal date
Opt out of promotional emails
Unsubscribe link in the promotional email
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Your prompts and files can be used to train their AI. Only paying customers can turn that off.
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Terms of service
“Cognition may use Customer Data for model training purposes and to improve and enhance the Services. If you subscribe to a paid Service Tier, you may opt out of this use (“Opt-Out”).”
For example, code you paste into Devin on a free plan could be used to improve their models.
Even a no-retention setting still lets them keep chats that look unsafe or that they review for rules or law.
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Terms of service
“ZDR does not preclude retention or disclosure of Customer Data (i) flagged on automated safety and abuse-detection classifiers; (ii) to perform safety, security, and AUP compliance review; or (iii) as compelled by applicable law or legal process.”
For example, a prompt that trips a safety filter can be stored even after you opted out of training.
They can shut off your account without warning if they think you broke the rules.
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Terms of service
“We may suspend or terminate your access to your subscription at any time without notice to you if we believe that you have breached these Terms, or if we must do so in order to comply with law.”
For example, they could lock you out of Devin mid-project and later delete the data.
If you pay, you usually cannot get money back.
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Terms of service
“Except as expressly provided in these Terms or where required by law, all payments are non-refundable.”
For example, if you cancel a day after a yearly charge, they keep the full payment unless the law says otherwise.
If someone sues them because of what you uploaded, you may have to pay their legal costs.
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Terms of service
“Customer shall , , and, at Cognition's option, defend Cognition from and against any losses resulting from any Third-Party Claim (i) that the Customer Data, or any use of the Customer Data in accordance with this Agreement, infringes”
For example, if you paste copyrighted code and a company sues Cognition, you could owe their lawyer fees.
They do not promise the product will work, be accurate, or be safe to rely on.
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Terms of service
“THE COGNITION IP, SERVICES, AND DOCUMENTATION ARE PROVIDED “AS IS” AND COGNITION HEREBY ”
For example, if Devin writes buggy code that breaks production, they say they are not responsible.
Voice is turned into text and then the recording is deleted unless they tell you otherwise.
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Privacy policy
“If you use voice features, we process the audio to generate transcriptions or commands. Audio is deleted after transcription unless otherwise stated.”
For example, a spoken command should not stay as an audio file after it is transcribed.
They say they do not sell your data to ad networks for targeted ads.
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Privacy policy
“We do not sell or share your personal information with third parties for targeted advertising purposes, nor have we done so in the past 12 months.”
For example, your Devin chats should not be used to show you ads on other sites.
You own what you put in and what the AI writes back, as far as the law allows.
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Terms of service
“Cognition assigns to you all right, title, and interest in Output. You own all right, title, and interest, including all intellectual property rights, in and to Customer Data, including Outputs to the fullest extent permitted by applicable law.”
For example, generated code is yours to use, though similar output may go to other customers too.
The privacy policy says 18+, but the terms say 13. Age rules conflict and are self-declared.
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Privacy policy
“As set out in our Terms, users must be at least 18 years old in order to access the Services.”
For example, a 16-year-old might pass the terms check while the privacy page says they should not use it.
Words to know
Legal words from the lines above, in plain English.
- model training
- Using your content and conversations as examples to teach an AI system, which can then echo them in future answers. For example, a story you write in a chatbot may be studied by the company to make the next version of the bot.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- as is
- You get the service in whatever state it is in, with no promise that it works or will keep working. For example, if the app deletes your photos by mistake, it is not promising to fix that or pay you back.
- warranty
- A promise that a product will work as described; most apps say they make no such promise at all. For example, if a paid feature never works on your phone, a no-warranty clause says that is your problem.
- inputs and outputs
- Inputs are what you type, say or upload to an AI; outputs are what it gives back to you. For example, the question you ask a chatbot is an input and its answer is an output, and both may be stored.
How we got here · grade A · score 59/100 · 15 of 15 policy answers backed by a verified quote · 1 not stated
What does the app collect beyond what it needs to work?
They collect contact and account details, your content, communications, plus app, browser, device, and usage data, including some location mentioned for support.
Does it record your voice, face or body, and what happens to that?
If you use voice, they process audio to make text or commands and say the audio is deleted after transcription unless they state otherwise.
Are your chats and uploads used to train AI models, and is that off by default?
Training on your content is on by default. Only paid tiers can opt out; the documents do not describe an in-app switch for everyone.
Can employees or contractors read your conversations, and when?
They keep and review data flagged for safety, abuse, AUP compliance, or legal process, including when zero data retention is on.
Are you profiled or tracked for advertising?
They say they do not sell or share personal information for targeted advertising and have not done so in the past 12 months.
Do they sell or share your data, and can you opt out?
They share with service providers, affiliates, employers on work emails, and in legal or sale-of-business cases, and they say they do not sell for ads.
What rights do they take over what you type and what the AI makes?
You own inputs and outputs. They take a license only as needed to provide the service, plus a separate training right unless you opt out on a paid plan.
How long do they keep your data after you delete it, and can you delete it in the app?
You request deletion by emailing them. They keep data as needed for the service, law, or safety, and may delete account data when you leave.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They describe commercially reasonable technical, administrative, and organizational security measures, with no audit or leak history stated.
Is there a real age gate, and are teens protected?
Privacy says users must be 18. Terms say you must be at least 13 and you warrant that by agreeing. There is no described age-check beyond self-declaration.
Will they tell you when the rules change, and is the policy specific?
They say they will give reasonable or 30-day notice of material changes and that continued use means you accept. The copies provided have no last-updated date.
Can they close your account without warning, and can you get your data out first?
They may suspend or terminate without notice for suspected breach or law, and they may delete your data when the account ends.
If something goes wrong, who pays?
The service is as-is, liability is capped at six months of fees or $100, and you must indemnify them for claims about your data and misuse.
Do subscriptions renew on their own, and can you get a refund?
Subscriptions auto-renew unless you cancel before the renewal date. Payments are non-refundable except where the terms or law say otherwise.
The privacy policy is 2,436 words at a professional or legal expert level (Flesch reading ease 0); the terms are 5,655 words at a professional or legal expert level.
