Copy.ai
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
They take a license on your prompts, share tracking with ad partners, auto-renew paid plans.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, your prompts and files, device IDs, cookies, and approximate location.
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Privacy policy
“We collect Personal Data that may be included in the prompt, files uploaded by you, or feedback that you provide to our Services (“Content”).”
Training
They use your data to run the product, improve it, market, and show personalized ads.
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Privacy policy
“To personalize your experience and to display ads relevant to your interests, we may use data collected through cookies and other tracking technologies to retarget you across different websites and apps.”
Sharing
Vendors, affiliates, other users you share with, and third-party advertising partners can see data.
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Privacy policy
“We share your Personal Data with third-party advertising partners. These third-party advertising partners may set technologies and other tracking tools on our Services to collect information regarding your activities and your device”
Kept
They keep data for mixed periods and do not say a clear delete-by date.
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Privacy policy
“We retain different types of Personal Data for different periods, depending on the purposes for processing such information, our as well as pursuant to legal requirements under the applicable laws.”
Controls
You can unsubscribe from marketing and email legal@copy.ai to ask for deletion.
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Privacy policy
“At any time before or after the termination of the Services, you can contact our privacy team at: legal@copy.ai, and request to delete your contact details.”
Fine print
Yearly auto-renew with tiny refund window, no-notice account closure.
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Terms of service
“We may suspend or terminate your access to and use of the Services, including suspending access to or terminating your account, at our sole discretion, at any time and without notice to you.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Cancel a subscription
Email cancel@copy.ai (effective at end of current period; 5-day refund only on first purchase)
Ask them to delete your data
Email legal@copy.ai or write CopyAI, Inc., 1661 International Dr, Memphis, TN 38120
Turn off marketing emails
Unsubscribe link at the bottom of emails
Limit ad cookies
Cookie Declaration on www.copy.ai and NAI/DAA opt-out sites listed in the privacy notice
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can keep using, copying, and what you type even after you leave.
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Terms of service
“By making any User Content available through the Services you hereby grant to Copy.AI, its licensors, and their affiliates a non-exclusive, transferable, , , worldwide, , fully paid-up license, with the right to ”
For example, a prompt you delete later can still be used under that lasting license to run and improve the service.
They can shut your account with no warning.
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Terms of service
“We may suspend or terminate your access to and use of the Services, including suspending access to or terminating your account, at our sole discretion, at any time and without notice to you.”
For example, you could lose access to saved drafts overnight without an email first.
If someone sues over your use or your content, you may have to pay their legal bills.
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Terms of service
“You will and hold Copy.AI, its licensors, their affiliates, and each of their officers, directors, employees, representatives, and agents, harmless from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses”
For example, if a client claims your generated copy stole their slogan, you could owe Copy.ai’s defense costs.
After five days, yearly fees are not refunded even if you cancel.
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Terms of service
“AFTER THAT, YOUR PURCHASE IS FINAL AND YOU WILL NOT BE ABLE TO CANCEL THE PURCHASE AND/OR RECEIVE A REFUND OF YOUR SUBSCRIPTION FEE AT ANY TIME.”
For example, if you cancel in month two, you still pay for the rest of the year.
Ad companies can track you on the site to show personalized ads elsewhere.
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Privacy policy
“We share your Personal Data with third-party advertising partners. These third-party advertising partners may set technologies and other tracking tools on our Services to collect information regarding your activities and your device”
For example, visiting the pricing page could later show Copy.ai ads on other websites.
Your data, including content, can be used to build and improve products, without a clear training opt-out.
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Privacy policy
“To improve, upgrade or enhance our Services;• To develop new products and Services;”
For example, a prompt you wrote could help them tweak future features.
Under some U.S. state definitions they say they do not sell or share for that kind of ads, even though they still use ad partners.
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Privacy policy
“We don’t “sell” Personal Data or “share” Personal Data for cross-contextual behavioral advertising (as those terms are defined under applicable local law).”
For example, a California resident can still ask them about opt-outs, but the policy already claims they do not sell.
Kids under 13 are not supposed to use it; the terms separately require age 18.
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Privacy policy
“The Services are not directed to children under 13 (or other age as required by local law), and we do not knowingly collect Personal Data from children.”
For example, a 16-year-old might pass the privacy line but still be barred by the terms.
They say they use industry-style security, but they do not promise it cannot be breached.
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Privacy policy
“We have put in place appropriate physical, technical and organizational controls to safeguard and secure Personal Data related to you from loss, misuse, unauthorized access or disclosure, alternation or destruction.”
For example, they still warn they are not if a hack exposes your account email.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- cookies
- Small files a website saves on your device so it can recognise you and remember what you did. For example, a cookie keeps you logged in and can also tell an ad company which sites you visited.
- tracking pixels
- Tiny invisible images or bits of code in a page, app or email that report back when and where you opened it. For example, a pixel in a marketing email tells the sender the moment you read it.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- legitimate interest
- A legal reason that lets a company use your data without asking, when it decides its own need outweighs your privacy. For example, an app may analyse how you use it to improve the product, without ever asking you.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
How we got here · grade D · score 36/100 · 15 of 15 policy answers backed by a verified quote · 4 not stated
What does the app collect beyond what it needs to work?
They collect account details and your prompts and files, plus IP, cookies, device and advertising IDs, usage, and approximate location from IP.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They use cookies and share data with third-party advertising partners for interest-based and retargeted ads.
Do they sell or share your data, and can you opt out?
They share with vendors, affiliates, and ad partners. They claim they do not sell under some state laws, and cookie or industry opt-outs are described.
What rights do they take over what you type and what the AI makes?
You keep ownership of user content, but you grant a perpetual, irrevocable, sublicensable license to use it to run and improve the service.
How long do they keep your data after you delete it, and can you delete it in the app?
They keep data for mixed, unspecified periods. You delete by contacting legal@copy.ai, not with a stated in-app 30- or 90-day wipe.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They describe physical, technical, and organizational controls at an industry-standard level, with no audit or leak history named.
Is there a real age gate, and are teens protected?
The site is not for children under 13, and the terms require you to be 18. There is no described age-check beyond that.
Will they tell you when the rules change, and is the policy specific?
Policies are dated. Minor changes take effect in 7 days and major ones in 30, but continued use means you accept, and retention details stay vague.
Can they close your account without warning, and can you get your data out first?
They can suspend or terminate your account at any time without notice. You can cancel by emailing cancel@copy.ai.
If something goes wrong, who pays?
The service is as-is, liability is capped at fees paid or $100, and you must indemnify them for claims tied to your use or content.
Do subscriptions renew on their own, and can you get a refund?
Subscriptions auto-renew yearly. You get a full refund only within five days of first purchase; later cancellations are not refunded for the current period.
The privacy policy is 5,230 words at a professional or legal expert level (Flesch reading ease 26.1); the terms are 4,832 words at a professional or legal expert level.
