Deezer
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
They keep listening and ad data for years, target ads on free plans, auto-renew with no refunds, and can cut you off without notice.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account details, device IDs, listening and search history, photos, voice/audio, and ad data.
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Privacy policy
“We collect the following personal data when you sign up to Deezer and use our service.”
Training
They use it to run the app, recommend music, and show targeted ads if you are on the free plan.
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Privacy policy
“If you use our free service, we use your user ad profile to display targeted ads for Deezer on our website or app or third-party sites or apps”
Sharing
Service providers, music and telecom partners, parent companies, and law enforcement may get your data.
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Privacy policy
“On occasion, we may share your data - limited to what is necessary - with some of our partners, such as telecommunication operators, media companies or other retailers”
Kept
Most data is kept three years after you last use Deezer; money records can last ten years.
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Privacy policy
“The retention periods specified below start from the date of your last interaction with Deezer.”
Controls
You can delete your account in settings and object to ads and cookies in privacy settings.
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Privacy policy
“You can delete your account and all personal data associated with your account in your account settings (Account management / Manage my account / DELETE MY ACCOUNT)”
Fine print
Subscriptions auto-renew with no refund after signup; they can suspend you without notice.
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Terms of service
“Accordingly, no request for withdrawal, cancellation or refund will be accepted once the subscription is confirmed, to the fullest extent permitted by applicable laws.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Delete your account
Account management / Manage my account / DELETE MY ACCOUNT
Object to targeted ads and analytics
Privacy settings and cookie settings
Cancel a subscription before renewal
Account, click “Cancel my subscription” at least 48 hours before the period ends
Request a copy of your data
Contact Customer Care via the form in the privacy notice
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Once you pay, they say you cannot get your money back.
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Terms of service
“Accordingly, no request for withdrawal, cancellation or refund will be accepted once the subscription is confirmed, to the fullest extent permitted by applicable laws.”
For example, if you subscribe by mistake, they may refuse a refund even if you cancel the same day.
They can lock you out and cancel paid access without warning.
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Terms of service
“DEEZER has the right to suspend access to the Deezer Service by a Deezer User and/or cancel his/her subscription to the Deezer Service without notice or compensation”
For example, if they think you shared a password, they can cut the account immediately.
On free Deezer they build an ad profile and show ads for other companies.
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Privacy policy
“If you use our free service, we use your data to build your user ad profile, display targeted ads for third-party products, services or contents on our sites or apps”
For example, what you stream can be used to show you ads for headphones or another app.
After the main three-year clock, some data can sit in archives for five more years.
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Privacy policy
“Then, we may keep some of your personal data in archiving for a period not exceeding five (5) years in order to comply with our legal obligations and for the management of any disputes.”
For example, old listening or account records might still exist years after you leave.
If someone sues Deezer because of how you used the app, you may have to cover it.
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Terms of service
“The Deezer User shall be responsible for any claim, complaint or objection and more broadly any proceedings brought against DEEZER by a third party in relation to the Deezer User’s use of the Deezer Service.”
For example, if you post a comment that gets Deezer sued, they can push the cost to you.
They collect photos, audio, and voice data you provide while using the service.
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Privacy policy
“User content Photos, audio data*, voice data, Customer Care requestsProvided by you when you use Deezer or when you contact our Customer Care.”
For example, if a feature records your voice, that recording is treated as personal data they keep.
Partners like phone companies, labels, and device makers can receive some of your data.
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Privacy policy
“On occasion, we may share your data - limited to what is necessary - with some of our partners, such as telecommunication operators, media companies or other retailers distributing our offers, music labels and recording companies, or audio device manufacturers.”
For example, a carrier that sells Deezer bundles might get data needed to run that offer.
Paid plans keep charging you until you cancel in time.
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Terms of service
“Unless cancelled by the Deezer User pursuant to Article 7, and unless the Deezer User uses a non-recurring payment method, the subscription to the Service shall renew automatically for exactly the same duration as the initial term.”
For example, a monthly plan bills again each month unless you cancel at least 48 hours early.
You can turn off targeted Deezer ads in settings, but you still get generic ads.
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Privacy policy
“You can consent or object to such use in your privacy settings. If you object, only generic and less-relevant ads will be served.”
For example, objecting in privacy settings should stop lookalike and targeted ads, not all ads.
They say they encrypt data and limit who can access it.
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Privacy policy
“We implement and maintain sophisticated technical measures – such as encryption – to ensure that your data is confidentially and securely recorded and used.”
For example, they claim listening history is stored with encryption and access logs.
You can sue in the courts where you live.
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Terms of service
“If no amicable agreement can be reached, any claim regarding the validity, interpretation and/or execution of the Terms shall be brought before the court of the country where the Deezer User has his/her habitual residence.”
For example, if you live in Spain you would take a dispute to Spanish courts.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
How we got here · grade D · score 37/100 · 15 of 15 policy answers backed by a verified quote · 3 not stated
What does the app collect beyond what it needs to work?
They collect account info plus device IDs, usage and listening data, diagnostics, coarse location from IP, and ad identifiers.
Does it record your voice, face or body, and what happens to that?
They list voice and audio data as user content they collect and keep with other account data for years.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Free users get targeted ads using a user ad profile, including third-party ads and The Trade Desk identifiers, with an opt-out in settings.
Do they sell or share your data, and can you opt out?
They share with service providers and also partners such as carriers, labels, and device makers; ad uses can be objected to in settings.
What rights do they take over what you type and what the AI makes?
Not stated in the documents.
How long do they keep your data after you delete it, and can you delete it in the app?
You can delete the account in settings, but they keep most data three years after last use, transactions ten years, then up to five years in archive.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They build listening-based recommendations and a user ad profile; they do not describe viewing or turning off a memory feature.
Do they commit to basic security, and have they leaked data?
They describe encryption, access controls, logs, and staff and vendor confidentiality rules. No independent audit is named.
Is there a real age gate, and are teens protected?
You must be 18, or 16 with a parent’s consent; they do not describe extra age checks.
Will they tell you when the rules change, and is the policy specific?
The privacy notice is dated September 2025 and lists data types, purposes, and retention; terms changes get at least one month’s email or in-app notice.
Can they close your account without warning, and can you get your data out first?
They may suspend or cancel your subscription without notice or compensation if they think you broke the rules.
If something goes wrong, who pays?
They disclaim many warranties and say you are responsible for claims against Deezer that come from your use.
Do subscriptions renew on their own, and can you get a refund?
Plans auto-renew. They say there is no withdrawal or refund once the subscription is confirmed. Cancel at least 48 hours before the period ends.
The privacy policy is 4,048 words at a fairly hard level (Flesch reading ease 50.8); the terms are 4,260 words at a college graduate level.
