Donation Alerts
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The policy describes staff access for safety and legal checks.
They collect lots of account, device, social, and payment data, take a license on your content, and cap at €100.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account and social-login data, device IDs, cookies, payments, and sometimes friends lists, apps, and ID photos.
Read the exact line
Privacy policy
“including your social network ids (such as Google ID), application store ids, nickname, email and friends list, subscribers list, streams list, channel name, channel description, channel URL, avatar or profile picture, stream key.”
Training
They use it to run the service, improve it, send marketing, and tailor ads shown to you.
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Privacy policy
“We may also use this data in order to tailor and improve the advertisements that are presented to you to and to measure the effectiveness of these advertisements.”
Sharing
Affiliates, payment partners, ad partners, and anyone who can see what you post publicly.
Read the exact line
Privacy policy
“Zaya Solutions Limited and our other affiliated entities or our selected third party partners with our permission, using their own ad servers, can show advertisements to you.”
Kept
They keep it as long as they say they need it for the purpose or the law; you can try to delete it.
Read the exact line
Privacy policy
“We will retain your personal information for as long as required to perform the purposes for which the data was collected depending on the legal basis for which that data was obtained”
Controls
You can edit or remove some profile data, unsubscribe from marketing, or email support@donationalerts.com.
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Privacy policy
“You may delete your personal data by removing the data from your account or by sending us an email to support@donationalerts.com.”
Fine print
They take a license on your content, can close accounts, and cap at 100 euro; many fees are non-refundable.
Read the exact line
Terms of service
“IN NO EVENT SHALL THE OF COMPANY, WHETHER IN CONTRACT, , TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT , STRICT OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE DA PLATFORM EXCEED 100 EURO AMOUNT.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off marketing emails
Privacy settings of your account; unsubscribe links in emails
Delete personal data from the account or email support
Remove data in your account or email support@donationalerts.com
Revoke YouTube/Google access
https://security.google.com/settings/security/permissions
Ask about your data rights
support@donationalerts.com or dpo@donationalerts.com
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can keep using, changing, and sharing what you upload even after you leave.
Read the exact line
Terms of service
“you hereby grant to Company a worldwide, non-exclusive, , , transferable and fully right to use, host, convert for streaming, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, display and otherwise exploit your Content”
For example, a donation message or clip you posted could still be used or shown later even if you delete your account.
If someone sues them over something you did, you may have to pay their legal bills.
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Terms of service
“You agree to , defend, and Company and Company's Parties from any claims, losses, damages, liabilities, including legal fees and expenses, arising out of your breaches”
For example, if a donation alert you posted gets them sued, they can demand you cover the lawyers.
If they shut you down, you do not get your account or posted content back.
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Terms of service
“When this Agreement has been terminated, you are not entitled to a restoration of your Broadcaster Account or any of your Content.”
For example, if they close your broadcaster account, your overlay settings and history may be gone for good.
Connecting social accounts can hand over friends, subscribers, and stream keys, not just a login.
Read the exact line
Privacy policy
“including your social network ids (such as Google ID), application store ids, nickname, email and friends list, subscribers list, streams list, channel name, channel description, channel URL, avatar or profile picture, stream key.”
For example, linking YouTube could give them your subscriber list and stream key.
Device and usage data can be used to target and measure ads.
Read the exact line
Privacy policy
“We may also use this data in order to tailor and improve the advertisements that are presented to you to and to measure the effectiveness of these advertisements.”
For example, your phone model and how you use the app could change which ads you see.
Paid extra features generally cannot be refunded if you do not like them.
Read the exact line
Terms of service
“All fees payable for the functionality of DA.Viewers are non-refundable, including, but not limited to the event if the User is dissatisfied with the DA.Viewers, except as expressly set forth in accordance with applicable legislation.”
For example, if you pay for a voice-over donation feature and hate it, they say you still do not get the money back.
If there is a fight or investigation, they keep your data until it is over, even if you want it gone.
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Privacy policy
“We will not delete personal information if it is relevant to an investigation or a dispute. It will continue to be stored until those issues are fully resolved and/or during the term that is required and/or permissible under applicable/relevant law.”
For example, a support ticket about a donation dispute could keep your details on file long after you leave.
People at the company can look at accounts when fraud systems, complaints, or large donations flag them.
Read the exact line
Terms of service
“We use both automatic (anti-fraud system) and manual human review methods to check DA Platform user accounts for compliance with these Terms.”
For example, a big donation can trigger a support person reading account details and related content.
You can turn off marketing emails in account privacy settings.
Read the exact line
Privacy policy
“You may withdraw your consent for sending you marketing information by amending your privacy settings of your account.”
For example, you can stop product emails from them and their partners in those settings.
They say they use encryption and other security steps, but they do not name audits.
Read the exact line
Privacy policy
“We take technical, organizational and legal measures, including, where suitable, encryption, to ensure that your personal data are protected from unauthorized or accidental access, deletion, modification, blocking, copying and dissemination.”
For example, they claim login and stored data should be protected, but you still must keep your password secret.
Words to know
Legal words from the lines above, in plain English.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- legal basis
- The legal reason a company gives for using your data, such as your consent, a contract or its own interests. For example, a company may say it needs your address to deliver an order, which is a contract basis.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- warranty
- A promise that a product will work as described; most apps say they make no such promise at all. For example, if a paid feature never works on your phone, a no-warranty clause says that is your problem.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- human review
- Company staff or contractors may read your messages or content, usually to check for rule breaking. For example, a flagged private chat with an AI can be read by a person at the company.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
How we got here · grade D · score 37/100 · 15 of 15 policy answers backed by a verified quote · 3 not stated
What does the app collect beyond what it needs to work?
They collect more than login and messages: device IDs, installed apps, friends and subscriber lists, cookies, payment digits, and sometimes ID photos for KYC.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Support staff do manual checks when fraud systems, complaints, or large donations flag an account, not as open-ended sampling of all chats.
Are you profiled or tracked for advertising?
They and selected third-party partners can show ads using their own ad servers, and they use device data to tailor and measure ads.
Do they sell or share your data, and can you opt out?
They share with affiliates, partners, payment parties, and on a business sale. You can turn off marketing in privacy settings, but not all sharing.
What rights do they take over what you type and what the AI makes?
You grant a worldwide, perpetual, transferable, fully sublicensable license to exploit your content, and it survives termination unless the law forbids it.
How long do they keep your data after you delete it, and can you delete it in the app?
You can remove data from your account or email support, but they do not say it is gone within 30 or 90 days, and they keep data for investigations.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They say they use technical measures including encryption where suitable. No independent audit or leak history is described.
Is there a real age gate, and are teens protected?
You must confirm your age is enough under local law or that you have parental consent. There is no described age-check beyond that.
Will they tell you when the rules change, and is the policy specific?
Both documents are dated. Privacy changes are posted on the page; terms may use email or a notice, and continued use counts as acceptance.
Can they close your account without warning, and can you get your data out first?
They can end the agreement for convenience with notice, or immediately without notice for breaches, and you are not entitled to restoration of your content.
If something goes wrong, who pays?
The service is as-is, liability is capped at 100 euro, and you must indemnify them for claims from your use or content.
Do subscriptions renew on their own, and can you get a refund?
Agency fees and DA.Viewers fees are non-refundable, donation refunds are limited, and they can change fees. Auto-renew of a subscription is not clearly described.
The privacy policy is 3,340 words at a college graduate level (Flesch reading ease 39); the terms are 7,918 words at a professional or legal expert level.
