DoorDash
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
They collect a lot, share for ads with an opt-out, take a lasting license on reviews, and DashPass auto-renews.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
They collect orders, device IDs, messages, IDs for alcohol, and precise location if you turn it on.
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Privacy policy
“Geolocation Information, if you have consented by enabling location access, we may receive and store your precise location information, including when our apps are running in the foreground”
Training
They use your data to deliver orders, customize the app, and show personalized ads about DoorDash and merchants.
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Privacy policy
“To Advertise and Promote DoorDash and our Services, including displaying advertising related to our Services or Merchants on our Services and on third-party websites and platforms”
Sharing
Dashers, merchants, service companies, affiliates, and ad partners can get your information.
Read the exact line
Privacy policy
“We may disclose Personal Information (e.g., identifiers and service and platform usage) to advertising partners to provide you with personalized ads on third-party platforms, which may constitute a “sale” or “sharing””
Kept
They keep your data as long as they need it for the service and the law; you can ask them to delete it.
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Privacy policy
“We retain your Personal Information for only as long as required to provide our Services to you and engage in the uses described in this Policy, unless a different retention period is required by applicable law.”
Controls
You can turn off location, opt out of ad sharing, and request access or deletion in your account.
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Privacy policy
“To opt-out of the sale or sharing of Personal Information, use the “Do Not Sell or Share My Personal Information” link on doordash.com or go to www.doordash.com/consumer/personalize.”
Fine print
They can close your account without notice, take a lasting license on reviews, and DashPass auto-renews.
Read the exact line
Terms of service
“DoorDash may modify or discontinue the Technology or Services, or may modify, suspend, or terminate your access to the Technology or the Services, for any reason, with or without notice to you and without to you or any third party.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off sale or sharing for personalized ads
doordash.com “Do Not Sell or Share My Personal Information” or www.doordash.com/consumer/personalize while logged in
Turn off precise location
DoorDash app: account icon → Account Settings → Privacy → Location Access → device Location settings
of your data or account
Through your DoorDash account deletion/access tools, or privacy@doordash.com / (855) 973-1040
Cancel DashPass before renewal
In the Services; cancel at least one day before the next renewal (instructions linked in the terms as “here”)
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They get a lasting right to use your reviews, photos, and other posts, including after you leave.
Read the exact line
Terms of service
“You hereby grant DoorDash (including DoorDash’s service providers) a , , transferable, fully paid, , non-exclusive, worldwide, fully right and license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute, and/or otherwise use the User Content”
For example, a photo you posted of a meal could still be shown or reused even after you delete your account.
If your use of the app leads to a legal fight, you may have to cover their legal costs.
Read the exact line
Terms of service
“you agree to and DoorDash and its officers, directors, employees, agents, and affiliates (each, an “ Party”) from and against any losses, claims, actions, costs, damages, penalties, fines, and expenses, including without limitation, legal and/or attorneys’ fees and expenses”
For example, if someone sues over a review you posted, you might have to pay DoorDash’s lawyer bills.
DashPass usually keeps charging until you cancel, and you typically do not get money back.
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Terms of service
“UNLESS YOU ARE A CANADA CONSUMER WHO RESIDES IN THE PROVINCE OF QUÉBEC OR BRITISH COLUMBIA AND EXCEPT AS OTHERWISE STATED HEREIN OR REQUIRED BY APPLICABLE LAW (INCLUDING THE AUSTRALIAN CONSUMER LAW FOR AUSTRALIAN CONSUMERS AND THE CONSUMER GUARANTEES ACT 1993 OR FAIR TRADING ACT 1986 FOR NEW ZEALAND CONSUMERS), YOUR SUBSCRIPTION FEE IS NON-REFUNDABLE”
For example, if you cancel mid-month, you generally keep benefits until the period ends but do not get a refund.
They can shut off your account at any time and often without warning.
Read the exact line
Terms of service
“DoorDash may modify or discontinue the Technology or Services, or may modify, suspend, or terminate your access to the Technology or the Services, for any reason, with or without notice to you and without to you or any third party.”
For example, they could deactivate you and you could lose access to credits still in the account.
They can share identifiers and how you use the app with ad companies so you see targeted ads elsewhere.
Read the exact line
Privacy policy
“We may disclose Personal Information (e.g., identifiers and service and platform usage) to advertising partners to provide you with personalized ads on third-party platforms, which may constitute a “sale” or “sharing” of your Personal Information.”
For example, ordering pizza a lot could lead to pizza ads on other websites unless you opt out.
If location is on, they can store your exact location even when the app is not on screen.
Read the exact line
Privacy policy
“if you have consented by enabling location access, we may receive and store your precise location information, including when our apps are running in the foreground (our app is open and on screen) or background”
For example, the app could keep your GPS while you are in another app, unless you turn location off.
Orders and notes can reveal health details, which they may share with Dashers and merchants to fill the order.
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Privacy policy
“Your purchase history of health-related products ordered through our Services may indicate information regarding your health status, including, but not limited to, contraceptives, at-home diagnostic tests, and diabetic testing supplies.”
For example, a note about an allergy or a test kit in your cart can be treated as health data.
You can turn off the ad-related sharing they treat as a sale.
Read the exact line
Privacy policy
“To opt-out of the sale or sharing of Personal Information, use the “Do Not Sell or Share My Personal Information” link on doordash.com or go to www.doordash.com/consumer/personalize.”
For example, you can open that page while logged in so the choice sticks to your account.
The service is meant for adults 18 and over; they say they do not knowingly collect data from kids.
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Privacy policy
“Our Services are not intended for individuals under the age of majority in the applicable , which includes for clarification, that our Services are not intended for individuals under the age of 18.”
For example, if a parent finds a child’s account, they can email privacy@doordash.com.
They say they use standard security measures, but they do not promise your data cannot be stolen.
Read the exact line
Privacy policy
“We use commercially reasonable administrative, organizational, technical and physical security controls to protect your Personal Information from unauthorized access, modification, disclosure, or destruction.”
For example, they warn that email and internet messages are never fully secure.
They say the app is provided as-is, with a cap on what they pay if something goes wrong.
Read the exact line
Terms of service
“THE TECHNOLOGY AND SERVICES ARE PROVIDED ON AN “AS IS” BASIS WITHOUT GUARANTEES, , OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED”
For example, if a delivery goes badly, their payout to you may be limited to what you paid in the last six months.
Words to know
Legal words from the lines above, in plain English.
- precise geolocation
- Your exact position, usually from GPS, often accurate to within a few metres. For example, an app can tell not just your city but which building you are in right now.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
How we got here · grade F · score 33/100 · 15 of 15 policy answers backed by a verified quote · 4 not stated
What does the app collect beyond what it needs to work?
They collect more than account and orders: precise location if enabled, device IDs, contacts you sync, photos, government ID for age checks, and health-related order details.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They use third-party ad partners to show personalized ads on other sites based on how you use DoorDash, with an opt-out.
Do they sell or share your data, and can you opt out?
They say sharing identifiers and usage with ad partners may be a “sale” or “sharing,” and they offer an opt-out link.
What rights do they take over what you type and what the AI makes?
You grant a perpetual, irrevocable, sublicensable license to reviews, photos, and other user content that continues after your account ends.
How long do they keep your data after you delete it, and can you delete it in the app?
You can request deletion through your account or by contacting them. They keep data as long as needed for the service and the law, with no set wipe deadline.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They describe commercially reasonable security controls and say they cannot guarantee absolute security. No independent audit is described.
Is there a real age gate, and are teens protected?
You must be 18 or the legal age to use the service. They say they do not knowingly collect data from people under 18, with no extra age-check described for signup.
Will they tell you when the rules change, and is the policy specific?
The privacy policy is dated. They say they will give notice for material privacy changes where the law requires it. The terms say continued use after posted changes means you agree.
Can they close your account without warning, and can you get your data out first?
They may suspend or end your access for any reason, with or without notice, except where local law requires written notice.
If something goes wrong, who pays?
The service is as-is, their payout is often capped at six months of what you paid, and you agree to cover their legal costs in many cases.
Do subscriptions renew on their own, and can you get a refund?
DashPass renews automatically until you cancel. Fees are generally non-refundable except in limited places and short windows they describe.
The privacy policy is 6,758 words at a professional or legal expert level (Flesch reading ease 0.7); the terms are 20,779 words at a professional or legal expert level.
