ElevenLabs
- Your data trains their AI unless you switch it off in settings.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The policy describes staff access for safety and legal checks.
They take a license on your voice, train by default, keep voice data up to 3 years, and auto-renew with no refunds.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, your audio and text, voice models, device IDs, cookies, and sometimes ID documents.
Read the exact line
Privacy policy
“We process your Input (which may include text, audio, or other content) and Output and any other information you provide in connection with your use of the Services”
Training
They run the voice tools, moderate content, show ads, and train AI models unless you opt out.
Read the exact line
Privacy policy
“We may process your Personal Data to research, develop, train and/or otherwise improve our AI models.”
Sharing
Affiliates, vendors, ad partners, other users if you share a voice, and the law if asked.
Read the exact line
Privacy policy
“We may share your Personal Data with third-party vendors and service providers who provide services such as verification/background checks, content moderation, website hosting, data analysis or enrichment, advertising”
Kept
Voice data they generate is kept up to 3 years after you last use the service.
Read the exact line
Privacy policy
“ElevenLabs will not keep data it generates about your voice longer than 3 years after your last interaction with us, except as required by law.”
Controls
You can delete your account in settings and turn off training under Data use.
Read the exact line
Privacy policy
“You may opt out of our use of your Personal Data for training at any time by navigating to the 'Data use' menu in the 'Terms and Privacy' section of your ElevenLabs account.”
Fine print
Subscriptions auto-renew with no refunds; unused credits vanish.
Read the exact line
Terms of service
“YOUR SUBSCRIPTION WILL BE AUTOMATICALLY RENEWED FOR ADDITIONAL PERIODS OF THE SAME DURATION AS THE INITIAL TERM AT ELEVENLABS’ THEN-CURRENT FEE”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off model training
Account → Terms and Privacy → Data use menu
Opt out of ad sale/sharing cookies
Website footer → Modify Cookies (GPC also honored for targeting cookies)
Delete your account and personal data
Account settings deletion request, or legal@elevenlabs.io / their online form
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They get a forever license to use your voice and other content, even after you leave.
Read the exact line
Terms of service
“Such license shall be: and (which means this license cannot be withdrawn),nonexclusive (which means you can license your Input to others), and fully paid”
For example, after you delete your account they can still use past recordings to improve products.
Your audio, text, and related data can be used to train their AI unless you opt out.
Read the exact line
Privacy policy
“We may process your Personal Data to research, develop, train and/or otherwise improve our AI models.”
For example, a voice sample you upload to clone your voice may help train future models.
Your voice can be treated as biometric data and used to check identity.
Read the exact line
Privacy policy
“When we process your Voice Data for identity verification purposes, your Voice Data may constitute biometric data under applicable laws”
For example, they may compare a new clip to your stored voice to confirm it is you.
If they close your account, leftover paid credits are gone.
Read the exact line
Terms of service
“If your account is closed or terminated, you will forfeit all unused credits related to our Services (including character credits) associated with your account.”
For example, unused character credits you bought would not be refunded if the account is shut.
You may have to pay their legal bills if your use of the service causes a claim.
Read the exact line
Terms of service
“you will , defend (at our option), and ElevenLabs and our officers, directors, partners, licensors, employees and agents”
For example, if someone sues them over audio you generated, you could be on the hook for costs.
Plans renew on their own and you do not get money back for unused time.
Read the exact line
Terms of service
“You may cancel a Recurring Subscription at any time, but if you cancel your Recurring Subscription before the end of the current subscription period, we will not refund any subscription fees already paid to us.”
For example, cancelling mid-month still costs you the full month you already paid.
Cookie and ad sharing can count as a sale of your data under some US laws.
Read the exact line
Privacy policy
“When we share Personal Information through our targeting Cookies or with vendors that provide advertising services to us, that is considered a sale or sharing”
For example, an advertising vendor may get your IP and identifiers unless you opt out.
Staff or partners may review what you type or record for safety and fraud.
Read the exact line
Privacy policy
“ElevenLabs reserves the right to moderate all Input (including voice and text data input) and Output (including voice or other outputs).”
For example, a voice clip you upload could be sent to a moderation vendor.
You can turn off future training in your account, but it does not undo past training.
Read the exact line
Privacy policy
“You may opt out of our use of your Personal Data for training at any time by navigating to the 'Data use' menu in the 'Terms and Privacy' section of your ElevenLabs account.”
For example, after you flip the switch, new uploads should not go into training.
Voice-related data they create can stick around for up to three years after you stop using the app.
Read the exact line
Privacy policy
“ElevenLabs will not keep data it generates about your voice longer than 3 years after your last interaction with us, except as required by law.”
For example, if you last logged in in 2026, generated voice data could remain until 2029.
Words to know
Legal words from the lines above, in plain English.
- inputs and outputs
- Inputs are what you type, say or upload to an AI; outputs are what it gives back to you. For example, the question you ask a chatbot is an input and its answer is an output, and both may be stored.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- human review
- Company staff or contractors may read your messages or content, usually to check for rule breaking. For example, a flagged private chat with an AI can be read by a person at the company.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- biometric
- Measurements of your body that identify you, like your face, fingerprint or voice. For example, a selfie used to unlock the app or a voice recording matched to you.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- cookies
- Small files a website saves on your device so it can recognise you and remember what you did. For example, a cookie keeps you logged in and can also tell an ad company which sites you visited.
How we got here · grade C · score 41/100 · 15 of 15 policy answers backed by a verified quote · 1 not stated
What does the app collect beyond what it needs to work?
Besides account details and the audio or text you give them, they collect device IDs, usage, cookies, inferred location from IP, and sometimes ID documents.
Does it record your voice, face or body, and what happens to that?
They collect voice recordings and Voice Data, may treat it as biometric for verification, share it with vendors, and use it to train models.
Are your chats and uploads used to train AI models, and is that off by default?
Training is on unless you turn it off in the Data use menu in your account. The opt-out applies only to data after you submit it.
Can employees or contractors read your conversations, and when?
They say they do not review all content, but they may moderate all input and output for integrity, security, and fraud, and share it with third parties for that.
Are you profiled or tracked for advertising?
They and third-party ad partners use targeting cookies and advertising identifiers, with cookie and industry opt-outs.
Do they sell or share your data, and can you opt out?
They share with vendors, affiliates, and ad partners. Under some US laws cookie sharing is a sale, and you can opt out via Modify Cookies.
What rights do they take over what you type and what the AI makes?
You keep rights in your input and output, but you grant a perpetual, irrevocable, worldwide, sublicensable license to use your content and voice to run and improve the service.
How long do they keep your data after you delete it, and can you delete it in the app?
You can request account and data deletion in settings, but generated voice data may be kept up to 3 years after last interaction.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They point to a compliance page with audit certifications and mention a responsible disclosure program.
Is there a real age gate, and are teens protected?
The service is for people 18 and over. They may ask for age or ID checks but do not describe a required age-assurance system for everyone.
Will they tell you when the rules change, and is the policy specific?
Both documents are dated. Privacy says they notify of significant changes as required by law; terms say continued use after notice means you accept.
Can they close your account without warning, and can you get your data out first?
They can suspend or terminate services without extra notice, and unused credits are forfeited if the account closes.
If something goes wrong, who pays?
The service is as-is, liability is capped at $100 or 12 months of fees, and you must indemnify them for claims related to your use and content.
Do subscriptions renew on their own, and can you get a refund?
Subscriptions auto-renew. Cancelling mid-period does not refund fees already paid, and prepaid credits are generally non-refundable.
The privacy policy is 6,541 words at a college graduate level (Flesch reading ease 31.8); the terms are 9,140 words at a professional or legal expert level.
