Epic Games
- The policy allows AI training; it does not describe an opt-out.
- Your data is used for personalized ads, including by third-party ad companies.
- They say they do not sell or share your data.
- The policy describes staff access for safety and legal checks.
They collect account, play, and device data; say they don’t sell it.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
- Uses your content for AI training with no opt-out
Collected
Account info, gameplay, device IDs, IP location, payments, and sometimes voice clips or photos.
Read the exact line
Privacy policy
“We collect some information automatically when you visit, access, or use the Epic Services. This includes information like your gameplay or application usage”
Training
They use it to run games, stop cheating, personalize, advertise, and train some moderation tools.
Read the exact line
Privacy policy
“we may use your information to analyze your use of the Epic Services, support auditing, and improve features, technologies, and processes, including by training machine learning technologies”
Sharing
Service providers, consoles, game publishers, ad partners, and other players can get some of it.
Read the exact line
Privacy policy
“We may disclose some of your information to our subsidiaries and affiliates, our service providers, and third parties for the purposes set forth above.”
Kept
They keep account data while they need it; you delete by asking them, not with a set wipe date.
Read the exact line
Privacy policy
“We generally retain information for as long as we reasonably need it for the purposes described in Section 4”
Controls
You can fix account details, opt out of marketing email, and ask them to access or delete your data.
Read the exact line
Privacy policy
“You can request that we provide access to, or correct or delete, information we have collected from you.”
Fine print
most buys are non-refundable.
No exact line could be verified.
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Ask them to delete your information or account
Email privacy@support.epicgames.com or dpo@support.epicgames.com, or Epic Games Support for account deletion
Turn off marketing emails
Opt-out link in marketing emails, Epic account settings, or contact them
Review linked accounts before you delete
Linked Accounts page in your Epic account, then Epic Games Support to delete
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
If someone sues them over how you used the games, you may have to pay their legal bills.
Read the exact line
Terms of service
“You will , pay the defense costs of, and hold the Epic Parties harmless from and against any claims, demands, actions, liabilities, damages, judgments, awards, losses, costs, expenses, or fees”
For example, if a fight over something you posted in a game leads to a lawsuit against Epic, they can ask you to cover their lawyers.
They can lock you out for cheating without warning, and you can lose stuff you paid for.
Read the exact line
Terms of service
“If we find evidence that you have engaged in Fraud or Cheats, we may take action against you or your Epic Games Account (including suspending or terminating it) without prior notice.”
For example, if anti-cheat software flags a program on your PC, they can ban you before they email you.
Unless a listing says otherwise or the law requires it, money you spend on games and items is not coming back.
Read the exact line
Terms of service
“you should assume that all purchases from Epic are non-refundable.”
For example, if you buy V-Bucks and change your mind the next day, they may refuse a refund.
They promise almost nothing if the game breaks, and what they might pay is capped at what you paid them in the last year.
Read the exact line
Terms of service
“THE LICENSED PRODUCTS, INCLUDING IN-GAME CONTENT, ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS.”
For example, if a bug wipes your skins, they can say the game was provided as-is.
If someone reports voice chat, Epic can get the clip and people can listen to it.
Read the exact line
Privacy policy
“If a violation of our terms or policies (e.g., Community Rules) is reported, these snippets may be transmitted to Epic to review that reported violation and enforce our terms and policies.”
For example, a teammate reports you in Fortnite and Epic staff hear a saved snippet of the call.
They say they use your information to train tools that catch rule-breaking, and they do not describe a way to turn that off.
Read the exact line
Privacy policy
“including by training machine learning technologies to detect and moderate illegal, harmful, toxic, and fraudulent conduct and content that violates applicable laws or our terms and policies.”
For example, chat or play data could help teach systems that flag toxic messages.
In the California section they say they do not sell your personal information or “share” it in that law’s sense.
Read the exact line
Privacy policy
“Epic also does not sell or share the personal information it collects. This includes for users for whom we have actual knowledge are under 16.”
For example, they say they are not selling a list of Fortnite players to data brokers.
If you use MetaHuman, they take photos of you to build a 3D face for the game.
Read the exact line
Privacy policy
“When you use MetaHuman to create in-game characters, we collect images of you to generate a mesh solely to provide the requested functionality, not to identify you.”
For example, you upload selfies and they turn them into a character mesh.
Kids under 13 (or the local digital-consent age) get a locked-down account until a parent consents.
Read the exact line
Privacy policy
“Cabined Accounts can play Epic’s games (e.g., Fortnite, Rocket League, or Fall Guys), but features like voice chat and real money purchases are disabled.”
For example, a 12-year-old can play Fortnite but cannot use voice chat or spend real money until a parent unlocks it.
Words to know
Legal words from the lines above, in plain English.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- as is
- You get the service in whatever state it is in, with no promise that it works or will keep working. For example, if the app deletes your photos by mistake, it is not promising to fix that or pay you back.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
How we got here · grade C · score 42/100 · 16 of 16 policy answers backed by a verified quote · 0 not stated
What does the app collect beyond what it needs to work?
They collect account details, what you type or upload, gameplay stats, device IDs, IP address, and general location from IP, plus data from consoles and linked accounts.
Does it record your voice, face or body, and what happens to that?
Voice-chat snippets can sit on devices and be sent to Epic if someone reports a rule break. MetaHuman collects images of you to make a character mesh.
Are your chats and uploads used to train AI models, and is that off by default?
They say they use your information to train machine-learning tools that detect and moderate rule-breaking, and they do not describe an opt-out for that.
Can employees or contractors read your conversations, and when?
They say people may review reported voice or text chat to enforce the rules, not that staff routinely read all chats.
Are you profiled or tracked for advertising?
They use information to manage ads and list marketing and advertising partners. Third parties on some features may collect data over time. Some US-state notices say they do not process data for targeted advertising.
Do they sell or share your data, and can you opt out?
The California and other US-state sections say Epic does not sell personal information (and California says it does not “share” it). They still send data to providers, publishers, and consoles.
What rights do they take over what you type and what the AI makes?
Games and items are licensed, not sold. Display names, stats, and content you create or share may be public. They can use feedback without paying you.
How long do they keep your data after you delete it, and can you delete it in the app?
They keep data as long as they reasonably need it. You can ask them to delete it or delete your account through support; they do not give a short in-app wipe deadline for everyone.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They build inferences and personalized recommendations from play and purchases. The policy does not describe a memory screen you can edit or turn off.
Do they commit to basic security, and have they leaked data?
They say they use administrative, technical, contractual, and physical safeguards, and will notify you of some breaches as required by law. No independent audit is described.
Is there a real age gate, and are teens protected?
They ask for date of birth and put under-13 users in Cabined Accounts with voice chat and spending off until a parent consents. Age is based on what the user indicates, plus parent verification for extra features.
Can you sue or join a class action if things go wrong?
Arbitration, but you can opt out within a window
Will they tell you when the rules change, and is the policy specific?
The privacy policy is dated. They update the date and may email you. Retention is described in general “as long as we need it” terms. The terms promise advance notice of material changes.
Can they close your account without warning, and can you get your data out first?
They can suspend or terminate for cheating without prior notice. If the terms end, you lose games, credits, and purchases, usually with no refund.
If something goes wrong, who pays?
Games are as-is. Their payout is capped at what you paid in the prior 12 months, and you must cover their legal costs for claims tied to your use.
Do subscriptions renew on their own, and can you get a refund?
Recurring subscriptions are charged on a repeating basis as explained at signup. Unless labeled refundable or required by law, assume purchases are non-refundable.
The privacy policy is 6,821 words at a professional or legal expert level (Flesch reading ease 23); the terms are 13,285 words at a college level.