Epic Games
- The policy allows AI training; it does not describe an opt-out.
- Your data is used to target ads at you; you can opt out.
- They say they do not sell or share your data.
- The policy describes staff access for safety and legal checks.
Epic collects account, gameplay, device, and chat data, can train ML on it.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
- Capped at C (the answers alone would give B): Uses your content for AI training with no opt-out
Collected
Account info, gameplay, device IDs, IP location, payments, chats, and sometimes photos or partner data.
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Privacy policy
“When you create an Epic account, we may collect basic registration information (e.g., name, public-facing display name, password, country, and email address) to create and maintain your account”
Training
They run the games, fight cheating, personalize, advertise, and train machine learning on your activity.
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Privacy policy
“we may use your information to analyze your use of the Epic Services, support auditing, and improve features, technologies, and processes, including by training machine learning technologies”
Sharing
Service providers, consoles, publishers, LLM vendors, and other players can see some of your data; they say they do not sell it.
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Privacy policy
“Epic also does not sell or share the personal information it collects. This includes for users for whom we have actual knowledge are under 16.”
Kept
They keep account data as long as they need it; you delete by contacting them, not with a set countdown.
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Privacy policy
“We generally retain information for as long as we reasonably need it for the purposes described in Section 4”
Controls
You can fix account details, opt out of marketing email, manage cookies, and ask them to delete your data.
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Privacy policy
“You can request that we provide access to, or correct or delete, information we have collected from you.”
Fine print
As-is service, you them, and most purchases are non-refundable.
No exact line could be verified.
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
of your account and personal information
Epic Games Support, or email privacy@support.epicgames.com / dpo@support.epicgames.com (Section 12)
Turn off marketing emails
Opt-out link in marketing emails, Epic account settings, or contact them (Section 9)
Review linked accounts before deleting
Linked Accounts page in your Epic account, then Epic Games Support to delete
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
If someone sues Epic because of how you used the games or what you posted, you may have to pay Epic’s legal bills.
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Terms of service
“You will , pay the defense costs of, and hold the Epic Parties harmless from and against any claims, demands, actions, liabilities, damages, judgments, awards, losses, costs, expenses, or fees”
For example, if a clip you posted leads to a lawsuit, Epic can ask you to cover their lawyers.
They can lock or delete your account instantly if they think you cheated, without warning you first.
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Terms of service
“If we find evidence that you have engaged in Fraud or Cheats, we may take action against you or your Epic Games Account (including suspending or terminating it) without prior notice.”
For example, anti-cheat software flags a program on your PC and your Fortnite account is banned the same day.
Unless the law or a special label says otherwise, money spent on games and V-Bucks is gone.
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Terms of service
“you should assume that all purchases from Epic are non-refundable.”
For example, you buy a Battle Pass then change your mind and Epic does not have to refund you.
Your gameplay and content can be used to train their AI systems that look for rule-breaking. No opt-out is described.
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Privacy policy
“including by training machine learning technologies to detect and moderate illegal, harmful, toxic, and fraudulent conduct and content that violates applicable laws or our terms and policies.”
For example, chats or reports tied to your account could help train their toxicity detector.
If someone reports a chat, Epic people can listen to or read that snippet, and computers scan chats too.
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Terms of service
“If a potential violation of our Community Rules is reported, these snippets may be transmitted to Epic and reviewed. In addition to human review, Epic may analyze your communications (including text and voice chat) with machine learning technologies”
For example, a teammate reports you and Epic staff hear a saved clip of your voice chat.
Voice chat can be saved on players’ devices and sent to Epic if someone reports it.
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Privacy policy
“When you use our voice chat feature and voice reporting is enabled in a voice channel, snippets of voice chat are stored on your device and the devices of participants in the voice channel.”
For example, a few seconds of you talking in Fortnite party chat sit on other players’ machines until a report is filed.
Your data for AI features can go to outside LLM companies, and ad partners also get information.
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Privacy policy
“large language model providers to enable AI-powered features; andmarketing and advertising partners.”
For example, a question you type into Epic Developer Assistant may be processed by a third-party AI vendor.
They do not promise the games will work, and they cap what they would pay you if something goes wrong.
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Terms of service
“THE LICENSED PRODUCTS, INCLUDING IN-GAME CONTENT, ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS.”
For example, if a bug wipes your skins, the terms try to limit Epic’s payout to what you paid them in the last year.
In the California section they say they do not sell or “share” your personal information as those laws define it.
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Privacy policy
“Epic also does not sell or share the personal information it collects.”
For example, they claim they do not sell a list of Fortnite players to data brokers.
Kids get a locked-down account without voice chat or real-money buys until a parent verifies and consents.
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Privacy policy
“When a user indicates they are a child, they are placed in a “Cabined Account” until they are no longer a child as defined above or until their parent/guardian provides additional privacy permissions”
For example, a 12-year-old can play Fortnite but cannot use voice chat until a parent finishes verification.
If the account ends, skins, V-Bucks, and progress can disappear with no refund.
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Terms of service
“you will lose all rights to all Licensed Products, including games, Credits and other In-Game Content, Epic Account balances, or other items that you may have earned or purchased prior to the termination.”
For example, a ban for cheating can wipe years of Battle Pass items you paid for.
Words to know
Legal words from the lines above, in plain English.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- human review
- Company staff or contractors may read your messages or content, usually to check for rule breaking. For example, a flagged private chat with an AI can be read by a person at the company.
- as is
- You get the service in whatever state it is in, with no promise that it works or will keep working. For example, if the app deletes your photos by mistake, it is not promising to fix that or pay you back.
How we got here · grade C · score 50/100 · 15 of 15 policy answers backed by a verified quote · 0 not stated
What does the app collect beyond what it needs to work?
They collect account details, what you type and create, gameplay stats, crash reports, device IDs, IP address, and general location from IP, plus data from consoles and linked accounts.
Does it record your voice, face or body, and what happens to that?
Voice-chat snippets can be stored on devices and sent to Epic if someone reports a violation. MetaHuman also collects images of you to build a character mesh.
Are your chats and uploads used to train AI models, and is that off by default?
They say they train machine learning on your information for moderation and personalized recommendations. The documents do not describe a way to turn that off.
Can employees or contractors read your conversations, and when?
People at Epic review voice or text snippets when a violation is reported. They also use machine learning to scan chats for rule-breaking.
Are you profiled or tracked for advertising?
They use your information to customize and measure ads and have advertising partners. Several U.S. state notices say they do not process data for targeted advertising; marketing email can be opted out.
Do they sell or share your data, and can you opt out?
The California section says Epic does not sell or share the personal information it collects. They still disclose data to service providers, consoles, publishers, and LLM vendors.
What rights do they take over what you type and what the AI makes?
Games and in-game items are licensed, not sold. Display names, stats, and shared creations can be public. They do not describe a perpetual sublicense over everything you type into AI features.
How long do they keep your data after you delete it, and can you delete it in the app?
You ask Epic (or use support) to delete your account and data. They keep information as long as they reasonably need it, with extra rules for children’s accounts.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They build inferences and personalized recommendations from your play and purchases. The documents do not describe a memory screen you can edit or switch off.
Do they commit to basic security, and have they leaked data?
They say they use administrative, technical, contractual, and physical safeguards and will notify you of breaches as required by law. No independent audit is described.
Is there a real age gate, and are teens protected?
They collect date of birth. Children get Cabined Accounts without voice chat or real-money buys until a parent verifies through Kids Web Services and consents.
Will they tell you when the rules change, and is the policy specific?
Both documents are dated. Privacy updates change the top date and may include email notice. Terms promise advance notice of material changes, then continued use means you accept.
Can they close your account without warning, and can you get your data out first?
They can suspend or terminate for cheating without prior notice. Ending the terms can wipe games, Credits, and purchases, usually with no refund.
If something goes wrong, who pays?
Games are as-is. Their total liability is capped at what you paid in the prior 12 months, and you must indemnify Epic for claims related to your use or content.
Do subscriptions renew on their own, and can you get a refund?
Recurring subscriptions are charged on a repeating basis as explained at signup. Unless labeled refundable or required by law, purchases are treated as non-refundable.
The privacy policy is 6,821 words at a professional or legal expert level (Flesch reading ease 23); the terms are 13,285 words at a college level.