Eveonline
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
They collect lots of play and device data, share emails for ads, take a license, and can ban you forever.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, chats, gameplay, hardware IDs, and sometimes location and payment data.
No exact line could be verified.
Training
They run the games, fight cheating, improve products, and market to you based on play.
Read the exact line
Privacy policy
“we may use your e-mail address to send you messages about new offerings and features of Fenris Creations and to market and offer Fenris Creations’ products and services which we think you might be interested in, based on your actions and activity in our Games and Products.”
Sharing
Other players see in-game stuff; staff, vendors, ad platforms, and companies in China may see data.
Read the exact line
Privacy policy
“Fenris Creations shares Players’ e-mail addresses and hashed user-IDs with Fenris Creations’ marketing agency which manages the Company’s marketing campaigns on all channels Fenris Creations uses for marketing purposes – such as Google, Facebook, Twitter etc.”
Kept
They keep data while you play or until you ask to delete; bans can be kept forever.
Read the exact line
Privacy policy
“Data regarding permanent suspension of a player is kept for an unlimited period, as the player is permanently suspended from parts of our Services.”
Controls
You can unsubscribe from marketing and email the privacy team to access or delete data.
Read the exact line
Privacy policy
“Please refer all requests concerning your rights to our Data Protection Team, contactable via request@privacy.fenris.com.”
Fine print
Old website terms take a forever license, disclaim , and let them kick you off with no notice.
Read the exact line
Terms of service
“CCP, may suspend or terminate your use of the Web Site at any time, without notice for any reason and accordingly deny your access to the Web Site.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Ask to delete or access your data
Email request@privacy.fenris.com
Opt out of marketing emails
Unsubscribe link in emails or contact the Data Protection Team
Stop sharing your email with ad platforms
Contact the Data Protection Team
Set cookie preferences
Cookie settings link in the footer of the websites
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
If they ban you for good, they keep your account record forever so you cannot come back.
Read the exact line
Privacy policy
“Data regarding permanent suspension of a player is kept for an unlimited period, as the player is permanently suspended from parts of our Services.”
For example, a banned account cannot be fully deleted even if you ask.
Anything you post on the site can be used by them forever, even if you leave.
Read the exact line
Terms of service
“By submitting Content, via chat or any other means, to the Web Site, you grant CCP a , , , non-exclusive worldwide right and license to use, disclose, display, exhibit, perform, reproduce, modify, adapt, publish, translate, and distribute such Content”
For example, a forum post could be reused in marketing without paying you.
If someone sues them because of what you posted or how you used the site, you may have to cover their costs.
Read the exact line
Terms of service
“You agree to and CCP and its affiliates and subsidiaries from and against any claims arising out of or relating to:”
For example, a fight over a forum post could leave you paying legal bills.
Your email and ID can be sent to big ad platforms so they can target you.
Read the exact line
Privacy policy
“Fenris Creations shares Players’ e-mail addresses and hashed user-IDs with Fenris Creations’ marketing agency which manages the Company’s marketing campaigns on all channels Fenris Creations uses for marketing purposes – such as Google, Facebook, Twitter etc.”
For example, Facebook might show you EVE ads because they got your hashed ID.
Your data can be stored in China and other countries outside Europe.
Read the exact line
Privacy policy
“The data we collect from you may be transferred to, stored and processed by Fenris Creations companies at one or more destinations both inside and outside the European Economic Area (“EEA”), including the Republic of Korea and the People’s Republic of China”
For example, account data might sit on a company server in China.
They can cut off the website for you whenever they want, with no warning.
Read the exact line
Terms of service
“CCP, may suspend or terminate your use of the Web Site at any time, without notice for any reason and accordingly deny your access to the Web Site.”
For example, you could lose site access overnight with no email first.
Deleting your account does not wipe old chats and avatars; they just unlink your name.
Read the exact line
Privacy policy
“The user generated content that you have created, such as your avatar, messages in chat rooms, on bulletin boards and other user-to-user areas may not be deleted, but you will not be associated with that content after the deletion of your Player Account personal data.”
For example, a chat message you wrote years ago can stay in the game.
Mobile games can use your location if you say yes, to balance servers.
Read the exact line
Privacy policy
“When using our mobile games, such as EVE Galaxy Conquest, we process your location data in order to optimize our server load, but only if you consent to such processing of your location data.”
For example, the app might use where you are to pick a nearby server.
You can stop marketing emails with unsubscribe or by writing to privacy.
Read the exact line
Privacy policy
“You can always opt-out of receiving marketing messages from us by contacting the Data Protection Team and/or clicking the unsubscribe link in e-mails you receive from us.”
For example, click unsubscribe at the bottom of a news email.
They say kids under 13 should not use the services.
Read the exact line
Privacy policy
“We do not knowingly collect any personal data from children under 13 years of age.”
For example, a 12-year-old is not supposed to create an account.
Words to know
Legal words from the lines above, in plain English.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- precise geolocation
- Your exact position, usually from GPS, often accurate to within a few metres. For example, an app can tell not just your city but which building you are in right now.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
How we got here · grade F · score 29/100 · 14 of 15 policy answers backed by a verified quote · 5 not stated
What does the app collect beyond what it needs to work?
They collect account and play data plus hardware IDs, MAC address, website logs, and location on mobile if you consent.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They share emails and hashed IDs with Google, Facebook, Twitter and similar for marketing, and third-party ads may use cookies.
Do they sell or share your data, and can you opt out?
They share with group companies, vendors, and ad platforms; you can opt out of email transfers to third parties.
What rights do they take over what you type and what the AI makes?
Website terms give them a perpetual, irrevocable worldwide license to use what you submit.
How long do they keep your data after you delete it, and can you delete it in the app?
You ask the privacy team to delete; UGC may remain unlinked, and permanent bans are kept unlimited.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They say they use industry-standard tech and limit who can access data, with no audit named.
Is there a real age gate, and are teens protected?
You must be 13 or older by your own statement; some countries may need parent permission.
Will they tell you when the rules change, and is the policy specific?
The privacy policy is dated, but changes apply when posted; website terms say using the site after a post means you agree.
Can they close your account without warning, and can you get your data out first?
Website terms let them suspend or terminate access at any time without notice.
If something goes wrong, who pays?
Services are as-is with broad damage limits, and you must indemnify them for claims tied to your use or posts.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The privacy policy is 4,726 words at a professional or legal expert level (Flesch reading ease 5.3); the terms are 3,969 words at a college level.
