Fiverr
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The policy describes staff access for safety and legal checks.
Fiverr collects a lot, shares for ads with an opt-out, and Pro terms make you them and accept as-is service.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, payments, IDs, photos, device data, location, and data from partners.
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Privacy policy
“We may also collect identification information (such as copies of your government issued ID, passport, driving license, or social security number) and biometric information derived from photos and identification documents you submit for verification”
Training
They run the site, fight fraud, personalize, market to you, and improve the service.
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Privacy policy
“We use personal information to provide you with quality service and security, to operate the Site, to perform our obligations to you and to develop, improve and personalize our service”
Sharing
Your profile can be public; they also share with vendors, affiliates, and ad partners.
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Privacy policy
“Once you register, your username, country, and additional information regarding your activity is made public and is visible to all users of the Site and other third parties.”
Kept
They keep it as long as they need it, including after you close an account.
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Privacy policy
“We apply a general rule of keeping personal information only for as long as is required to perform the purpose for which it was collected. However, in some circumstances, we will retain your personal information for longer periods of time.”
Controls
You can update your profile, email privacy@fiverr.com to delete, and opt out of targeted ads.
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Privacy policy
“If you are a Fiverr user and you wish to delete your account information, please open a Customer Relations ticket or contact us at privacy@fiverr.com.”
Fine print
Pro service is as-is; you them; Advanced plans auto-renew with a prorated refund.
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Terms of service
“you agree to , and hold Fiverr harmless, including its officers, directors, or shareholders, employees, affiliates and agents, from and against any and all claims”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Opt out of targeted ads / “sale”
Do Not Sell or Share My Personal Information page (US residents section)
Stop marketing emails
Opt-out link in emails or optout@fiverr.com
Request account deletion
Customer Relations ticket or privacy@fiverr.com
Cancel Pro Advanced for a prorated refund
Manage Plans / cancel Pro Advanced Plan as described in Fiverr Pro Terms
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can use your data with ad partners so Fiverr ads follow you on other websites.
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Privacy policy
“we may share your personal information with our marketing partners, to tailor and personalize Fiverr’s offers, ads, and content to suit your preferences while you're browsing other sites.”
For example, after you browse gigs, you might see Fiverr ads on another site based on that activity.
If someone sues over how you used Fiverr, you may have to pay Fiverr’s legal bills.
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Terms of service
“you agree to , and hold Fiverr harmless, including its officers, directors, or shareholders, employees, affiliates and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, debt and expenses (including attorneys’ fees)”
For example, if a freelancer claims your order caused a legal fight, Fiverr can ask you to cover their lawyer costs.
They can take copies of your ID and extract biometric data from photos you send to prove who you are.
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Privacy policy
“We may also collect identification information (such as copies of your government issued ID, passport, driving license, or social security number) and biometric information derived from photos and identification documents you submit for verification”
For example, a selfie next to your passport may be used to create biometric data tied to your account.
A lot of your profile and activity is public, not just private to Fiverr.
Read the exact line
Privacy policy
“Once you register, your username, country, and additional information regarding your activity is made public and is visible to all users of the Site and other third parties.”
For example, your photo, gigs, and reviews can be seen by anyone on the site.
Closing your account does not mean they wipe everything; they can keep data for many business and legal reasons.
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Privacy policy
“in relation to personal information from closed accounts to comply with applicable laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Site terms and take other actions as permitted by law”
For example, after you leave, they may still keep old orders and IDs for fraud checks.
They do not promise the site will work well or be safe, beyond what the law still requires.
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Terms of service
“FIVERR, FIVERR PRO, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE FIVERR PLATFORM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY OF ANY KIND”
For example, if Pro tools go down and you miss a deadline, these terms say you use them at your own risk.
If they change the Pro rules, keeping using the product counts as saying yes.
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Terms of service
“By continuing to use Fiverr Pro after the date of any such changes, you agree to be bound by the updated Terms.”
For example, they could post new terms and you are bound if you log in again.
US users can tell them not to share data for targeted ads, even though they may treat that sharing as a sale.
Read the exact line
Privacy policy
“This process may constitute selling or sharing of personal information under certain US state privacy laws. You can ask us not to use or disclose your personal information for such targeted advertising.”
For example, you can use their Do Not Sell or Share page so partners get less of your browsing data.
For the paid Advanced plan, you can cancel and get money back for unused days.
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Terms of service
“You may cancel your Pro Advanced Plan at any time. Upon cancellation, you will receive a prorated refund for the unused subscription period.”
For example, if you cancel halfway through a paid month, they say they refund the unused half.
They say they keep a payment-card security certification for credit-card data.
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Privacy policy
“Among other things, we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification (with respect to payment by credit cards), as required.”
For example, card numbers used to pay sellers are supposed to be handled under PCI DSS rules.
Words to know
Legal words from the lines above, in plain English.
- biometric
- Measurements of your body that identify you, like your face, fingerprint or voice. For example, a selfie used to unlock the app or a voice recording matched to you.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- as is
- You get the service in whatever state it is in, with no promise that it works or will keep working. For example, if the app deletes your photos by mistake, it is not promising to fix that or pay you back.
- warranty
- A promise that a product will work as described; most apps say they make no such promise at all. For example, if a paid feature never works on your phone, a no-warranty clause says that is your problem.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
How we got here · grade C · score 41/100 · 15 of 15 policy answers backed by a verified quote · 2 not stated
What does the app collect beyond what it needs to work?
They collect more than account and messages: IDs, payments, location, device data, browsing, contacts from Google Workspace, and partner data.
Does it record your voice, face or body, and what happens to that?
They collect biometric data from ID photos and audio if you offer audio services, tied to verification and your account.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
They say they monitor and investigate to stop fraud, illegal activity, and policy breaches, not routine chat sampling for AI.
Are you profiled or tracked for advertising?
They use cookies and share limited data with social and marketing partners for targeted ads.
Do they sell or share your data, and can you opt out?
They say they do not sell for money but may share with marketing partners in a way some US laws call a sale, with an opt-out.
What rights do they take over what you type and what the AI makes?
Not stated in the documents.
How long do they keep your data after you delete it, and can you delete it in the app?
You delete by ticket or email; they may keep closed-account data for legal, fraud, and operations reasons.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They draw inferences to create a profile about you; the policy does not describe viewing or turning that profile off.
Do they commit to basic security, and have they leaked data?
They describe security measures and say they maintain PCI DSS certification for card payments.
Is there a real age gate, and are teens protected?
The site is for 18+; 13–17 may use a parent’s account. They do not describe age checks beyond that rule.
Will they tell you when the rules change, and is the policy specific?
The privacy policy is dated and they post changes; Pro terms say continued use means you accept updates.
Can they close your account without warning, and can you get your data out first?
They can disable Pro accounts for breaches and say they email the admin explaining why; export is not described here.
If something goes wrong, who pays?
The service is as-is with broad damage limits, and you must indemnify Fiverr for many claims about your use.
Do subscriptions renew on their own, and can you get a refund?
Pro Advanced auto-renews monthly; you can cancel anytime and they say they give a prorated refund.
The privacy policy is 6,477 words at a college graduate level (Flesch reading ease 34.1); the terms are 3,613 words at a college level.
