Frappe
- The documents do not say whether your data trains AI.
- The documents do not say whether your data is used for ads.
- The documents do not say whether your data is sold or shared.
- The documents do not say who can read your content.
School/cloud terms give them a license on your posts, and they can close free accounts with no notice.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
The pages we have do not list what they collect; they only talk about rights over personal information.
Read the exact line
Privacy policy
“Data Ownership: You own all personal information that You bring to Our Website. We may process Your information in accordance with this Privacy Policy.”
Training
They process your info under the policy and take a wide license on comments and feedback you post.
Read the exact line
Terms of service
“You grant to Frappe and its Affiliates and a non-exclusive, , , , worldwide and fully right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display any review, comment, feedback, testimonial, or other content or information provided by You”
Sharing
The documents do not say who they share your data with besides Frappe and its affiliates on posted content.
Read the exact line
Privacy policy
“You own all personal information that You bring to Our Website. We may process Your information in accordance with this Privacy Policy.”
Kept
Registration info is kept 180 days after you close an account; billing can be kept as long as tax law allows.
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Privacy policy
“We have an obligation to retain account registration-related information for a period of 180 days after account termination. Billing-related information will be retained for taxation purposes for the longest duration permitted by law.”
Controls
You can change most info in cloud account settings or contact them; school accounts delete in three working days after a request.
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Privacy policy
“You may view and modify most categories of information within Your account on the Website at any time.”
Fine print
As-is service, you them, and free accounts can be closed with no notice.
No exact line could be verified.
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
View or change account information
https://cloud.frappe.io account settings
or other
Contact the Grievance Officer in Section 14 of the privacy policy
Delete a Frappe School account
Raise a deletion request as described in Termination by Customer (account deleted within three working days)
Unsubscribe from marketing emails
Use the unsubscribe instructions in Frappe marketing emails
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Anything you post as a review or comment can be copied, changed, and shared forever, even after you leave.
Read the exact line
Terms of service
“You grant to Frappe and its Affiliates and a non-exclusive, , , , worldwide and fully right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display any review, comment, feedback, testimonial, or other content or information provided by You”
For example, a course review you write could be reused in ads worldwide without paying you.
If someone uses your login or you break the rules, you may have to pay Frappe’s legal bills.
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Terms of service
“Customer shall and hold Frappe and its directors, officers, agents, employees, contractors and assigns harmless from and against any claim, suit, proceedings, losses, expenses incurred, attorneys' fees, damages or costs awarded, or amounts paid in a settlement, arising out of (i) unauthorized access by persons using Customer's login credentials”
For example, if a stolen password is used on your account, they can ask you to cover lawsuit costs.
They can shut a free or trial account instantly with no reason, and paid accounts with 30 days’ notice even if you did nothing wrong.
Read the exact line
Terms of service
“Frappe may terminate this Agreement and/or subscription(s) or Service(s) purchased or paid for under this Agreement and/or any account under this Agreement: (a) immediately upon written notice for failure to comply with this Agreement or any; (b) upon thirty (30) days’ written notice to Customer for any or no reason; (c) immediately and without notice for failure to make timely payment; or (d) immediately, without notice and without assigning any reason, in case of a free account and/or trial account.”
For example, a free school account could vanish overnight with no email.
If they change the rules and you keep using the site, they treat that as you saying yes.
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Terms of service
“You understand and agree that Your continued access, registration or use of the Website or Service beyond the effective date of such modification shall be deemed to be Your acceptance of all modifications to the Agreement.”
For example, if they add new fees in an update, keeping your login can count as agreeing.
Even after you delete, signup data stays about six months and billing can stay for years if tax law says so.
Read the exact line
Privacy policy
“We have an obligation to retain account registration-related information for a period of 180 days after account termination. Billing-related information will be retained for taxation purposes for the longest duration permitted by law.”
For example, closing your cloud account does not wipe invoices they keep for taxes.
They do not promise the school or site will work, be safe, or be accurate.
Read the exact line
Terms of service
“EXCEPT AS EXPRESSLY PROVIDED HEREIN, FRAPPE PROVIDES THE SERVICE “AS IS” AND “AS AVAILABLE” AND EXPRESSLY DISCLAIMS ALL OTHER OF ANY KIND”
For example, if a lesson is wrong or the site is down, they say they are not on the hook.
They say the personal data you upload is yours, though they still process it under their policy.
Read the exact line
Privacy policy
“Data Ownership: You own all personal information that You bring to Our Website. We may process Your information in accordance with this Privacy Policy.”
For example, your name on a cloud account is described as yours, not sold in this snippet.
They have a public way to report security bugs.
Read the exact line
Terms of service
“Security vulnerabilities found by You can be reported to Frappe by visiting https://erpnext.com/security.”
For example, if you find a hole in the site, they ask you to send it through that page instead of posting it.
Marketing emails should include an unsubscribe link.
Read the exact line
Privacy policy
“All direct marketing communications, such as emails, sent by Frappe contain instructions for unsubscribing from such communications.”
For example, a promo email about a course should have a stop-mail link at the bottom.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- as is
- You get the service in whatever state it is in, with no promise that it works or will keep working. For example, if the app deletes your photos by mistake, it is not promising to fix that or pay you back.
- warranty
- A promise that a product will work as described; most apps say they make no such promise at all. For example, if a paid feature never works on your phone, a no-warranty clause says that is your problem.
How we got here · grade F · score 28/100 · 15 of 15 policy answers backed by a verified quote · 9 not stated
What does the app collect beyond what it needs to work?
Not stated in the documents.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Not stated in the documents.
Do they sell or share your data, and can you opt out?
Not stated in the documents.
What rights do they take over what you type and what the AI makes?
School terms take a perpetual, irrevocable, worldwide, sublicensable license over reviews, comments, feedback, and similar content.
How long do they keep your data after you delete it, and can you delete it in the app?
You request erasure or delete a school account via a request; registration data is kept 180 days after termination and billing as long as tax law allows.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They point users to a security vulnerability reporting page.
Is there a real age gate, and are teens protected?
Not stated in the documents.
Will they tell you when the rules change, and is the policy specific?
They may post changes (some after 14 days) and say continued use means you accept; the copies we have are undated.
Can they close your account without warning, and can you get your data out first?
Free and trial accounts can be closed immediately with no notice or reason; paid accounts can be ended with 30 days’ notice for any reason.
If something goes wrong, who pays?
The service is as-is with a low liability cap, and you must indemnify Frappe for several kinds of claims including misuse of your login.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The privacy policy is 649 words at a professional or legal expert level (Flesch reading ease 24.1); the terms are 3,990 words at a college graduate level.
