Freelancer
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared only with the providers who run the service.
- Staff may review your content; the policy does not describe an opt-out.
A freelance marketplace that keeps IDs, GPS, chats, and content, can close you anytime, and makes you them.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, IDs and photos, money details, GPS, device data, and sometimes your contacts.
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Privacy policy
“Identity Details - full name, proof of identity (e.g. drivers licence, passport), proof of address (e.g. utility bill), photograph of the user.”
Training
They run the marketplace, rank you, market to you, analyse data, and may record calls.
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Privacy policy
“to conduct data analysis, research and otherwise build and improve our platforms;”
Sharing
Staff worldwide, cloud and payment vendors, and apps you connect; they say no third-party marketing lists.
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Privacy policy
“We will never provide your information to third parties for marketing purposes.”
Kept
They say most personal data and posts cannot be deleted even if you ask.
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Privacy policy
“ - Most personal information and user generated content cannot be deleted as they are used to support contracts between users, document financial transactions, and are used in providing protecting other legitimate users of the marketplace.”
Controls
You can edit some settings and email the privacy officer; ranking and most deletion are blocked.
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Privacy policy
“Most personal information can be accessed by logging into your account.”
Fine print
They can change rules with no notice, close you anytime, take a huge content license, and you them.
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Terms of service
“We may amend this User Agreement and any linked information from time to time by posting amended terms on the Website, without notice to you.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn down marketing emails in settings
Settings page (privacy: users can control what emails they receive through their settings page)
Ask for a copy or correction of your data
Account settings, or Privacy Officer at privacy-officer@freelancer.com
Close your account if you can
Account Settings (terms: The option is located in the Account Settings.)
Remove third-party app access
Your settings (privacy: Users are able to remove third party applications from access their data through their settings.)
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Even if you ask to be forgotten, they keep most of what you posted and who you are.
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Privacy policy
“ - Most personal information and user generated content cannot be deleted as they are used to support contracts between users, document financial transactions, and are used in providing protecting other legitimate users of the marketplace.”
For example, old project messages and your ID copies can stay after you leave the site.
They can copy, change, and share your uploads worldwide forever without paying you.
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Terms of service
“you grant us a non-exclusive, , and worldwide license under all copyrights, trademarks, patents, trade secrets, privacy and publicity rights”
For example, they could reuse your profile photo or project files in ads on other sites.
They can shut your account whenever they want, even if you did nothing wrong.
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Terms of service
“We may close, suspend or limit your access to your Account without reason.”
For example, you could lose access to bids and wallet funds with no warning.
If someone sues them because of how you used the site, you may have to pay their lawyers.
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Terms of service
“You will us (and our officers, directors, agents, subsidiaries, joint venturers and employees) against any claim or demand, including legal fees and costs”
For example, a fight over whether a freelancer was an employee could land on your bill.
Staff can read your messages and open files you send on the site.
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Terms of service
“We may read all correspondence posted to the Website and download or access, and test (if necessary), all uploaded files”
For example, a private chat about a project can be read during a fraud check.
In-app voice and video calls can be saved and watched later.
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Terms of service
“Each User acknowledges and agrees that Freelancer may record, store, and review audio and video calls conducted through the platform's in-app communication features”
For example, a video call with a client could be stored for quality checks.
The app can take your exact location from your phone when it asks.
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Privacy policy
“In order to deliver certain products or services we may passively collect your GPS coordinates, where available from your device.”
For example, a local job listing could send your GPS even if you only wanted city-level info.
You cannot join a group lawsuit against them.
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Terms of service
“You agree that you will not pursue any claims arising under this User Agreement on a class or other representative basis”
For example, if many users lost fees the same way, each person would have to fight alone.
The rules can change just by a website post; they do not have to email you.
Read the exact line
Terms of service
“We may amend this User Agreement and any linked information from time to time by posting amended terms on the Website, without notice to you.”
For example, a new fee could apply the next time you log in.
They say they will not sell your details to outside advertisers.
Read the exact line
Privacy policy
“We will never provide your information to third parties for marketing purposes.”
For example, a random ad network should not get your email from them for spam.
Words to know
Legal words from the lines above, in plain English.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- right to erasure
- Your right to have a company delete the personal data it holds about you, with some exceptions. For example, you can ask a social app to wipe your old posts and profile and it must, unless a law says otherwise.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- worldwide license
- You let the company use your content anywhere on earth, usually for free and for as long as it likes. For example, a video you post can be shown in ads in any country without asking you again.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- precise geolocation
- Your exact position, usually from GPS, often accurate to within a few metres. For example, an app can tell not just your city but which building you are in right now.
How we got here · grade F · score 24/100 · 15 of 15 policy answers backed by a verified quote · 2 not stated
What does the app collect beyond what it needs to work?
They collect IDs, photos, money details, GPS, device IDs, usage logs, and contact lists from other platforms, far beyond a simple login.
Does it record your voice, face or body, and what happens to that?
They may record, store, and review in-app audio and video, and they can ask for photos and video interviews for ID.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
They say they may read all site correspondence and review recorded calls; no opt-out is described.
Are you profiled or tracked for advertising?
They promote their own products unless you opt out of emails, and they list marketing and analytics providers who process data.
Do they sell or share your data, and can you opt out?
They share with vendors who work for them and say they never give data to third parties for marketing.
What rights do they take over what you type and what the AI makes?
You keep ownership in name, but you give an irrevocable, sublicensable worldwide license to use your content without time limit.
How long do they keep your data after you delete it, and can you delete it in the app?
They say most personal data and user content cannot be erased, and closing an account does not remove everything.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They build rankings from your content and activity; you cannot opt out of ranking if you use the marketplace.
Do they commit to basic security, and have they leaked data?
Not stated in the documents.
Is there a real age gate, and are teens protected?
You must not use the site if you are under 16; teens 15–18 may use an adult’s account with permission. No age-proof process is described.
Will they tell you when the rules change, and is the policy specific?
Terms can be changed by posting on the site with no notice; continued use is treated as acceptance for some fee changes.
Can they close your account without warning, and can you get your data out first?
They may close, suspend, or limit your account without reason and say you have no claim if they do.
If something goes wrong, who pays?
The site is as-is with broad liability caps, and you must indemnify them, including for employment-style claims.
Do subscriptions renew on their own, and can you get a refund?
Fees can change when posted on the site; many credits expire and refunds do not cover their fees. Auto-renew details sit in linked subscription terms not provided here.
The privacy policy is 2,258 words at a college level (Flesch reading ease 40.1); the terms are 15,973 words at a college graduate level.
