gaana.com
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
Gaana collects lots of account, device and ad data, auto-renews with no refunds, and can close you without notice.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Name, sex, age, address, phone, interests, device IDs, IP, location, and data from Facebook and ads.
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Privacy policy
“When you register on the Sites for the Gaana Service, we ask that you to provide basic contact information such as your name, sex, age, address, pin code, contact number, occupation, interests and email address etc.”
Training
They use your data to run the app, personalize it, market to you, and help advertisers target ads.
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Privacy policy
“the Company may use the above said user Information to, maintain, protect, and improve the Gaana Services (including advertising and personalisation on the Sites) and for developing new services.”
Sharing
Group companies, payment processors, advertisers, ad networks and analytics firms can get your information.
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Privacy policy
“Your information may also be used by us or shared with our sponsors, partners, advertisers, advertising networks, advertising servers, programmatic partners and analytics companies or other third parties”
Kept
They do not say a clear keep-time; leftover copies may stay on backups after you ask to delete.
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Privacy policy
“residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.”
Controls
You can ask them to see or fix your info, and there is a Google Ads Settings opt-out for some ads.
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Privacy policy
“If a User opts out using the Ads Settings, the unique DoubleClick cookie ID on the User's browser is overwritten with the phrase "OPT OUT".”
Fine print
Plans auto-renew with no refunds; they can change rules or cut access without notice; you them.
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Terms of service
“Once billing commences, we may continue to bill your Payment Method for your subscription fee until you cancel the same and there are no refunds or credits once the subscription has been renewed.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Cancel auto-renew before the term ends
www.gaana.com/myzone (Gaana Plus Auto Renewal) or cancel before the subscription term ends
Opt out of Google display ads
Google Ads Settings (DoubleClick cookie overwritten with OPT OUT)
Ask to access, correct or remove your data
Contact legal@gaana.com or Grievance Officer Ms Shivani Singh, Gamma Gaana Limited, FC-6 Film City, Noida
Do not post reviews if you want them private
Terms: User Submissions are a public forum; skip rating/review features
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
If a paid plan renews, you do not get money back even if you stop using it right away.
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Terms of service
“there are no refunds or credits once the subscription has been renewed.”
For example, if auto-renew hits and you cancel the next day, they keep that period’s fee.
They can shut your account at once and not warn you first.
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Terms of service
“the Company shall reserve the right to cancel access rights immediately without notice, and block access to all users from that IP address.”
For example, if they think your password is being shared, they can lock you out the same day.
Reviews and comments you post can be used forever, including by others they license.
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Terms of service
“you grant the Company a , worldwide, non-exclusive, , license and right in such User Feedback / User Submission to the Company”
For example, a playlist review you write could be reused in ads even after you leave.
If someone sues them because of how you used the app, you may have to pay their legal costs.
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Terms of service
“You agree to , , the Company, its affiliates, successors, and assigns”
For example, if a comment you posted causes a lawsuit, they can ask you to cover lawyers’ fees.
Ad companies track how you use Gaana and other sites to show you ads.
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Privacy policy
“We use third-party advertising companies to serve ads when you visit our Sites. These companies may use Information (excluding your name, address, email address or telephone number or other personally identifiable information) about your visits to this and other websites”
For example, listening to workout playlists could lead to gym ads on other websites.
The app can log where you are and a unique ID for your phone.
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Privacy policy
“We may also collect log information from your device, including your location, IP address, your device's name, device's serial number or unique identification number (e.g. UDiD on your iOS device)”
For example, your iPhone’s UDiD and location can be stored when you stream a song.
If they post a new policy, keeping the app open counts as you agreeing.
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Privacy policy
“Your use of the Sites or Gaana Services after such notice will be deemed acceptance of such changes.”
For example, they could add new sharing and you accept it just by playing music later.
They ask you to say you are 18; kids may use it only with a parent, with no extra check described.
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Terms of service
“You hereby represent and warrant to the Company that you are at least eighteen (18) years of age or above”
For example, a 16-year-old can still sign up if they tick that they are 18.
They say they encrypt data and lock servers behind a firewall, but they also say no system is perfect.
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Privacy policy
“These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.”
For example, your account details sit on password-protected servers, yet they do not promise no leaks.
You can turn off some Google ad tracking in Google’s own ads settings.
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Privacy policy
“You can opt-out of Google Analytics for display advertising and customize Google Display Network ads using the Ads Settings options provided by Google.”
For example, you can visit Google Ads Settings so DoubleClick stops tying a unique cookie to you.
Words to know
Legal words from the lines above, in plain English.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- cookies
- Small files a website saves on your device so it can recognise you and remember what you did. For example, a cookie keeps you logged in and can also tell an ad company which sites you visited.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
How we got here · grade F · score 30/100 · 14 of 15 policy answers backed by a verified quote · 3 not stated
What does the app collect beyond what it needs to work?
They collect more than needed to play music: sex, occupation, interests, address, device serial/UDiD, location, IP, cookies, and data from Facebook and other sources.
Does it record your voice, face or body, and what happens to that?
The documents do not describe collecting voice, face or body data for this music service.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Third-party ad companies, DoubleClick and Google Analytics display ads can track visits on Gaana and other sites. There is a Google Ads Settings opt-out.
Do they sell or share your data, and can you opt out?
They share with group companies, advertisers, ad networks and partners. Some ad tracking can be limited via Google Ads Settings.
What rights do they take over what you type and what the AI makes?
Reviews and other user submissions get a perpetual, irrevocable, sublicensable license.
How long do they keep your data after you delete it, and can you delete it in the app?
You ask them to access, correct or remove data. Copies may linger on backups. No in-app delete timeline is given.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They describe encryption, firewalls and password-limited servers, and say they cannot guarantee security.
Is there a real age gate, and are teens protected?
You must say you are 18. Under-18s may use it only with a parent; no extra age check is described.
Will they tell you when the rules change, and is the policy specific?
They can change the policy at any time by posting it. Using the service after that counts as acceptance. The policies have no date.
Can they close your account without warning, and can you get your data out first?
They can cancel access immediately without notice, including blocking an IP, and can suspend the whole service without notice.
If something goes wrong, who pays?
The service is as-is. Their payout is capped at last month’s subscription. You must indemnify them for claims from your use.
Do subscriptions renew on their own, and can you get a refund?
Paid plans auto-renew. They say there are no refunds or credits after renewal. Cancel before the term ends, including at www.gaana.com/myzone for Plus auto-renewal.
The privacy policy is 2,993 words at a college graduate level (Flesch reading ease 35.3); the terms are 7,284 words at a college graduate level.
