Glow
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
Glow collects sensitive health and fertility data, shares it for ads, can cancel you anytime.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, health and fertility logs, kids’ and partners’ data, photos, and device and ad IDs.
Read the exact line
Privacy policy
“Health data that you choose to provide: directly through the Service, such as information about your physical attributes, sexual orientation, fertility, pregnancy, sexual activity, menstrual activity”
Training
They run the app, do research, send marketing, and use third parties for interest-based ads.
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Privacy policy
“We may engage third-party advertisers or advertising companies to display ads on our Service and other online services.”
Sharing
Other users, affiliates, vendors, ad partners, and apps you connect; health data is not sold.
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Privacy policy
“We do not sell Personal Information for money. However, some privacy laws broadly define “sale,” “share,” and “targeted advertising””
Kept
They keep it while your account is active and as long as they say they need it; email to delete.
Read the exact line
Privacy policy
“Glow will retain your information only for as long as is necessary for the purposes set out in this Privacy Notice, for as long as an account is active”
Controls
You can update your account, email to delete, turn off personalized ads, and use Offline Data Protection.
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Privacy policy
“You may request to delete the personal information you have provided through the Service by emailing privacy@glowing.com. and we will complete the deletion within forty-five days.”
Fine print
They can close you anytime, auto-renew with no prorated refunds, you them.
Read the exact line
Terms of service
“Glow has the right to refuse registration of or cancel your user account in its discretion for any reason or for no reason.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off personalized ads
Disable personalized ads feature in your app settings; also Cookie Notice / Your Privacy Choices
of data or account
Email privacy@glowing.com or https://support.glowing.com/hc/en-us/requests/new?ticket_form_id=360002386093
Opt into Offline Data Protection
In-app Offline Data Protection feature as described when you opt in
Cancel auto-renew before it bills
Apple ID or Google subscription settings (linked from Glow App settings); at least 24 hours before period ends
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
If you use the logs, they store very private health and sex-life details, not just a name and email.
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Privacy policy
“information about your physical attributes, sexual orientation, fertility, pregnancy, sexual activity, menstrual activity, sleep activity, mood, health conditions, medications, and number of children”
For example, a period or pregnancy log you type in is stored as health data they can use for the purposes in the policy.
You can put a child’s personal and health details into the app, and Glow then holds that data.
Read the exact line
Privacy policy
“information that you chose to share about your children, which may include their name, date of birth, ethnicity, height, weight, other physical attributes, photos, feeding activity, sleep activity, developmental milestones, health and medications.”
For example, a baby’s weight, photos, and medicines you log are treated as personal information they collect.
Ad companies can get your name, email, and device ID so they can show you targeted ads elsewhere.
Read the exact line
Privacy policy
“We may also share names, email addresses and device identifiers of our users with these companies to facilitate interest-based advertising to those or similar users on other online platforms.”
For example, an advertiser could try to find you on another site using the email or ad ID Glow shared.
You give up court and group lawsuits.
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Terms of service
“you hereby waive any right to a trial in any court in front of a jury or judge and any right to bring or participate in any “” suits.”
For example, if many users were harmed the same way, you could not join a .
If someone sues Glow because of how you used the app, you may have to pay Glow’s legal bills.
Read the exact line
Terms of service
“You agree to and hold Glow (and any employee, officer, director or affiliate of Glow, each a “Company Person”) harmless (including costs and attorneys’ fees)”
For example, a post you made that someone claims is defamatory could leave you covering Glow’s lawyer costs.
They can shut your account whenever they want, even without a listed reason.
Read the exact line
Terms of service
“Glow has the right to refuse registration of or cancel your user account in its discretion for any reason or for no reason.”
For example, they could cancel you and you would lose access to logs in the app.
Premium auto-renews, and if you cancel you keep access until the period ends but do not get money back for unused days.
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Terms of service
“you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.”
For example, canceling a week after renewal still costs you the full month.
What you post in forums or send as feedback becomes Glow’s copyright to use or sell as they like.
Read the exact line
Terms of service
“Glow shall own all copyrights to any comments, feedback, suggestions, ideas, forum posts and other submissions disclosed, submitted, or offered to Glow”
For example, a fertility story you post on a forum could be reused by Glow without paying you.
Unless you change settings, parts of your profile are public, not just private to you.
Read the exact line
Privacy policy
“Your name, profile URL, and any location or profile photo that you choose to add to your profile are visible to other users of the Service and the public by default”
For example, someone could find your name and photo on Glow without being your friend.
They say health data is not sold or shared the way ad IDs might be.
Read the exact line
Privacy policy
“We do not sell or share health information from our users.”
For example, they claim period logs are not handed to ad companies as a sale.
You can keep key health logs only on your phone so Glow’s servers no longer hold them.
Read the exact line
Privacy policy
“You may opt into our “Offline Data Protection” feature. If you choose to do so, we will delete all “Key Health Data” (e.g., period data, health logs, etc.) from our servers, but leave it on your personal device.”
For example, after opting in, period data would sit on your device and not on Glow’s servers.
Words to know
Legal words from the lines above, in plain English.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- device identifiers
- Codes that single out your phone or computer, used to recognise you across apps and sites. For example, the advertising ID on your phone lets two unrelated apps know they are seeing the same person.
- class action waiver
- You agree not to join with other users in one lawsuit; each person must complain alone. For example, if a bug overcharges a million people, you cannot all sue together for a refund.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- opt in
- Something is off until you actively say yes to it. For example, marketing emails that only start after you tick a box are opt in.
How we got here · grade F · score 34/100 · 15 of 15 policy answers backed by a verified quote · 2 not stated
What does the app collect beyond what it needs to work?
Besides account and the health logs the app is built for, they collect device and ad IDs, online activity, photos, contacts of people you invite, and data about children and partners.
Does it record your voice, face or body, and what happens to that?
They collect profile photos and user videos or images you upload and keep them as account or content data. Voice as a biometric is not described.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Third-party advertisers use cookies and may get names, emails, and device IDs for interest-based ads. You can turn off personalized ads in settings.
Do they sell or share your data, and can you opt out?
They say they do not sell personal information for money, but ad cookies may count as a sale or share. You can opt out. They say they do not sell or share health information.
What rights do they take over what you type and what the AI makes?
Glow claims copyright in forum posts and feedback and may use them without paying you. Profiles and posts are public unless you hide them.
How long do they keep your data after you delete it, and can you delete it in the app?
You delete data or your account by emailing privacy@glowing.com. They say deletion finishes within forty-five days. Inactive accounts are deleted after an email notice.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They keep a user profile and health logs. You can review and update account info, request deletion, and optionally keep key health data only on your device.
Do they commit to basic security, and have they leaked data?
They say they use technical, organizational, and physical safeguards but do not promise the data cannot be breached.
Is there a real age gate, and are teens protected?
The service is not intended for children under 16. They do not describe an age-check beyond that statement.
Will they tell you when the rules change, and is the policy specific?
Both documents are dated. Material privacy changes are posted (and emailed if required by law). Keeping using the service means you accept. Retention is “as long as necessary.”
Can they close your account without warning, and can you get your data out first?
They can cancel your account for any reason or none. If they terminate or suspend you, leftover subscription money is forfeited unless they choose to refund.
If something goes wrong, who pays?
The apps are “as is,” liability is capped at what you paid or $100, and you must indemnify Glow for claims from your use or posts.
Do subscriptions renew on their own, and can you get a refund?
Premium subscriptions auto-renew unless you turn that off in Apple or Google settings at least 24 hours before. No prorated refunds.
The privacy policy is 8,587 words at a college graduate level (Flesch reading ease 32.8); the terms are 7,158 words at a college graduate level.
