Iyoni
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
Chats go to OpenAI/Google; third-party ads tracking with a sale opt-out; keep data up to a year.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Cookies and tracking, plus whatever you type into AI tools; their table lists most categories as not collected.
Read the exact line
Privacy policy
“We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services.”
Training
AI input and output are sent to OpenAI and Google; third parties also track you for ads.
Read the exact line
Privacy policy
“your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products”
Sharing
OpenAI, Google Cloud AI, and ad/analytics trackers can see data; they also claim they will not sell it.
Read the exact line
Privacy policy
“We provide the AI Products through third-party service providers ("AI Service Providers"), including OpenAI and Google Cloud AI.”
Kept
They say they will not keep personal information longer than one year for the purposes in the notice.
Read the exact line
Privacy policy
“No purpose in this notice will require us keeping your personal information for longer than 1 year.”
Controls
US residents can email or file a form to access, correct, delete, or opt out of sale/sharing.
Read the exact line
Privacy policy
“To exercise these rights, you can contact us by submitting a access request, by emailing us at hello@chargemate.ai”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Request access, correction, or deletion
access request or email hello@chargemate.ai
Opt out of sale/sharing and targeted ads (US)
Email hello@chargemate.ai or the US residents rights section process
Refuse cookies in your browser
Cookie Notice at http://www.chargemate.ai/cookies and browser cookie settings
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
What you type and what the AI replies is sent to OpenAI and Google so the bots can work.
Read the exact line
Privacy policy
“your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products”
For example, a private question you ask a ChargeMate bot can be processed on OpenAI’s systems.
Outside companies can put trackers on the site to measure you and show ads.
Read the exact line
Privacy policy
“We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising”
For example, an ad network could follow you after you visit ChargeMate and show related ads elsewhere.
If the law treats that tracking as a sale, you can ask them to stop, using their US rights process.
Read the exact line
Privacy policy
“To the extent these online tracking technologies are deemed to be a "sale"/"sharing" (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out”
For example, a California user can email them to opt out of targeted advertising cookies.
They also claim they have not sold data and will not sell it, which clashes with the tracking and AI-sharing language.
Read the exact line
Privacy policy
“We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future”
For example, you cannot tell from this alone whether ad cookies still count as sharing.
They say they do not need to keep your personal information more than a year for the uses listed.
Read the exact line
Privacy policy
“No purpose in this notice will require us keeping your personal information for longer than 1 year.”
For example, an old support email should not sit in their live systems past a year unless the law says otherwise.
They say the service is for people 18 and up, but they only ask you to say so.
Read the exact line
Privacy policy
“By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.”
For example, a 16-year-old can still sign up if they click through.
Turning on Do Not Track in your browser does nothing here.
Read the exact line
Privacy policy
“we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.”
For example, Safari’s prevent-tracking setting will not stop their cookies by itself.
The terms file disclaims and sells goods as-is.
Read the exact line
Terms of service
“Buyer acknowledges that Seller is not a manufacturer of any item sold, and the Seller makes or representation of any kind whatsoever, implied or expressed”
For example, if a purchased item fails, they say they owe beyond any vendor transfer.
They say they use reasonable security but do not promise it cannot be hacked.
Read the exact line
Privacy policy
“We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process.”
For example, they warn that sending data over the internet is at your own risk.
Words to know
Legal words from the lines above, in plain English.
- cookies
- Small files a website saves on your device so it can recognise you and remember what you did. For example, a cookie keeps you logged in and can also tell an ad company which sites you visited.
- tracking pixels
- Tiny invisible images or bits of code in a page, app or email that report back when and where you opened it. For example, a pixel in a marketing email tells the sender the moment you read it.
- inputs and outputs
- Inputs are what you type, say or upload to an AI; outputs are what it gives back to you. For example, the question you ask a chatbot is an input and its answer is an output, and both may be stored.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- data subject rights
- The legal rights you have over your data, such as seeing it, fixing it, deleting it or moving it. For example, you can email the company and ask for a copy of everything it holds about you.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
- warranty
- A promise that a product will work as described; most apps say they make no such promise at all. For example, if a paid feature never works on your phone, a no-warranty clause says that is your problem.
How we got here · grade D · score 38/100 · 15 of 15 policy answers backed by a verified quote · 6 not stated
What does the app collect beyond what it needs to work?
They collect cookie and tracking data when you use the site, and they process AI input and output. Their US table marks most CCPA categories as not collected.
Does it record your voice, face or body, and what happens to that?
Their US categories table lists biometric information and audio/images as not collected.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Third parties may use tracking technologies on the services for analytics and advertising, including ads on other sites.
Do they sell or share your data, and can you opt out?
They share AI data with OpenAI and Google and allow ad tracking they treat as a possible sale/sharing with an opt-out, while also saying they will not sell in the future.
What rights do they take over what you type and what the AI makes?
Not stated in the documents.
How long do they keep your data after you delete it, and can you delete it in the app?
They say they keep personal information no longer than one year for listed purposes. Deletion is by contacting them or a data request, not an in-app control described here.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They say they use reasonable technical and organizational security but cannot guarantee it.
Is there a real age gate, and are teens protected?
They do not knowingly collect from under-18s; you represent you are 18 by using the service.
Will they tell you when the rules change, and is the policy specific?
No revision date appears on the privacy notice. They may post or email about material changes.
Can they close your account without warning, and can you get your data out first?
Not stated in the documents.
If something goes wrong, who pays?
The terms file sells items as-is with no seller warranty and limits liability to replacement of rejected goods.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The privacy policy is 2,781 words at a professional or legal expert level (Flesch reading ease 11.9); the terms are 1,353 words at a college level.
