Grin
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- Staff may review your content; the policy does not describe an opt-out.
Grin collects social, payment, and call data, sells some creator info, takes a broad content license.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, social accounts and messages, payments, usage, cookies, and call or chat recordings.
Read the exact line
Privacy policy
“Call Recordings and Call TranscriptsAudio and visual content from audio or video calls with Grin.”
Training
They use your data to run the service, advertise, improve it, and help brands find creators.
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Privacy policy
“We may use personal data we collect from you, our affiliates, and third parties to personalize ads for our Services.”
Sharing
Service providers, brands, and they treat some creator data as a sale you can opt out of.
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Privacy policy
“This is considered a “sale” of personal data under applicable law.”
Kept
They keep it as long as they need it; deletion is by request and backups may linger.
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Privacy policy
“We keep your personal data only so long as we need it to provide or offer our Services to you and fulfill the purposes described in this Policy.”
Controls
You can email privacy@grin.co for access, deletion, or to opt out of sale; some settings exist in-account.
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Privacy policy
“To opt out of the sale of your personal data, please use the contact method found at the bottom of this Policy and linked in our web footer.”
Fine print
They can change terms by posting, close access anytime.
No exact line could be verified.
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Opt out of sale of personal data
Email privacy@grin.co or use the contact method in the web footer
or a copy of your data
Email privacy@grin.co or mail Grin Data Inquiries, 901 H St Ste 120, Sacramento, CA 95814
Stop promo emails and texts
Unsubscribe link in emails; reply STOP to texts; in-app or device settings for push
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They gather public creator info and give it to brands, and they call that a sale of personal data.
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Privacy policy
“We source public information about Potential Creators to make it available to our Brand Customers so they can identify creators for their brand deals.”
For example, a public Instagram profile could be listed to brands even if you never signed up.
Support chats and phone calls can be recorded and stored.
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Privacy policy
“If you use our chat feature, we and our service providers may record your chats and keep transcripts. If you talk to us on the phone, we may record your phone calls.”
For example, a call about a payment issue could be saved as audio and a transcript.
They and ad partners can recognize your devices to show ads off their site.
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Privacy policy
“We may also use data we collect via our Services and third-party ad partners to measure the effectiveness of ads and to help recognize your device(s) to serve you ads on third-party surfaces.”
For example, after visiting Grin you might see their ads on another website.
They can watch activity and messages to look for fraud or rule-breaking.
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Privacy policy
“We may actively or passively monitor Services activity, including communications, transactions, and usage.”
For example, a message you send through Grin could be reviewed if they suspect abuse.
New terms can apply as soon as they post them if you keep using the site.
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Terms of service
“Modifications to these Terms will automatically take effect upon posting. By continuing to access or use the Site after we have posted a modification, you are indicating that you agree to be bound by the modified Terms.”
For example, a new license rule could apply the next time you log in after they update the page.
They set a minimum age but rely on you (or a parent) saying you qualify.
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Privacy policy
“Our Terms require that Users be (i) 18 or older, or (ii) 13 and older if either (a) an emancipated minor, or (b) they possess legal parental or guardian consent.”
For example, a 15-year-old with a parent’s okay could still create an account.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
How we got here · grade D · score 36/100 · 12 of 15 policy answers backed by a verified quote · 3 not stated
What does the app collect beyond what it needs to work?
They collect more than account and messages: social accounts you connect (including messages), payments, usage, cookies, contacts you upload, and call recordings.
Does it record your voice, face or body, and what happens to that?
They record audio and video calls and chat transcripts and keep them as personal data, not only for the live session.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
They may monitor communications for fraud and record chats. Email connected to the service has extra limits on human reading.
Are you profiled or tracked for advertising?
They personalize ads and use third-party ad partners to measure ads and recognize your devices on other sites.
Do they sell or share your data, and can you opt out?
They say sharing public creator data with brands is a sale, and you can opt out by contacting them. They also share with service providers.
What rights do they take over what you type and what the AI makes?
You grant a perpetual, worldwide, royalty-free license that includes sublicensing, modifying, and using your content as they see fit.
How long do they keep your data after you delete it, and can you delete it in the app?
They keep data as long as they need it. Deletion is by contacting them; some data and backups can remain.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They mention general safeguards and point security researchers to a vulnerability disclosure policy.
Is there a real age gate, and are teens protected?
Users must be 18, or 13-plus with emancipation or parental consent. They do not describe age checks beyond that statement.
Will they tell you when the rules change, and is the policy specific?
Policies are dated. Privacy says they will notice material cuts to rights; the terms say changes apply when posted if you keep using the site. Retention periods stay vague.
Can they close your account without warning, and can you get your data out first?
They may end the terms or your access at any time, with or without cause or prior notice.
If something goes wrong, who pays?
The service is “as is,” their liability is capped at what you paid them, and you must indemnify them for claims tied to your use.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The privacy policy is 4,076 words at a professional or legal expert level (Flesch reading ease 28); the terms are 4,646 words at a professional or legal expert level.
