Grubhub
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
They collect lots of order, location, and browsing data, share it for ads, keep it while you have an account.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account details, orders, device IDs, browsing history, location, and sometimes call recordings.
Read the exact line
Privacy policy
“When you use the Platform, we collect internet usage information from you automatically, such as information about how you interact with the Platform, your browsing history, and your search history.”
Training
They use it to deliver food, personalize ads and restaurants, market to you, and fight fraud.
Read the exact line
Privacy policy
“We may share this information with ad networks and other advertising partners for the purpose of cross-context behavioral advertising.”
Sharing
Merchants, delivery partners, ad networks, analytics firms, and other Grubhub companies can get your data.
Read the exact line
Privacy policy
“We may share this information with ad networks and other advertising partners for the purpose of cross-context behavioral advertising.”
Kept
They keep most data for as long as you have an account, plus extra time for legal claims.
Read the exact line
Privacy policy
“Grubhub retains identifiers for as long as you have an account with Grubhub, and for such additional period as Grubhub determines is necessary to comply with its legal obligations and defend against legal claims.”
Controls
You can opt out of ad sharing, unsubscribe from promo email, and request a copy or deletion.
Read the exact line
Privacy policy
“If you would like to opt out of sharing your personal information for cross-context behavioral advertising or out of “selling” your information, you may submit a request below:”
Fine print
As-is service, non-refundable payments, and they can close you anytime.
Read the exact line
Terms of service
“YOU ACKNOWLEDGE AND AGREE THAT YOU AND GRUBHUB EACH WAIVE THE RIGHT TO A TRIAL BY JURY.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Opt out of sale and cross-context ads
Privacy policy Section 2.1: “Do Not Sell or Share My Personal Information” links for Grubhub and Seamless
Request a copy or deletion of your data
Privacy policy Section 2.5 links, or email privacy@grubhub.com with subject “Privacy Request”
Turn off location and tracking on your phone
Device Settings (and iOS “ask not to track”); they still may use IP for approximate location
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can shut your account for any reason or none, and you can lose credits and perks with no warning.
Read the exact line
Terms of service
“If your Account is terminated for any or no reason, you may forfeit any pending, current, or future account credits, Perks (defined below) or other promotional offers, and any other forms of unredeemed value in or associated with your Account without prior notice to you.”
For example, leftover gift-card balance or promo credits could disappear if they close your account.
Your identifiers, browsing, and purchase history can be sent to ad companies so ads follow you around the web.
Read the exact line
Privacy policy
“We may share this information with ad networks and other advertising partners for the purpose of cross-context behavioral advertising.”
For example, after you order pizza, you might see Grubhub ads on other sites based on that order.
Reviews, photos, and other things you post can be used forever, even after you leave, and they can let others use them.
Read the exact line
Terms of service
“You grant Grubhub an , transferable, paid up, , , non-exclusive worldwide license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute, and/or otherwise use Your Content”
For example, a restaurant review you wrote could stay on the site and in ads after you delete your account.
Money you pay is generally not refunded unless they choose to give one.
Read the exact line
Terms of service
“When paid by you, these payments are final and non-refundable, unless otherwise determined by Grubhub.”
For example, if a delivery is late, a refund is only if Grubhub decides to offer it.
If they mess up, they try to cap what they would pay you at $1,000 or six months of what you spent, whichever is less.
Read the exact line
Terms of service
“IN NO EVENT SHALL GRUBHUB'S TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN , CONTRACT, NEGLIGENCE, TORT OR ANY OTHER ACTION OF ANY TYPE EXCEED IN THE AGGREGATE (A) THE AMOUNT PAID BY YOU TO GRUBHUB OR A MERCHANT IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM, IF ANY, OR (B) $1,000 (WHICHEVER IS LESS).”
For example, even if a bad order caused a bigger loss, their terms say they would not pay more than that cap.
If you turn location on, they can collect exactly where you are, not just a rough area.
Read the exact line
Privacy policy
“We may also collect information about your precise location if you allow us to access your device’s location.”
For example, the app can see your GPS pin at home when you open it to order dinner.
Calls to support can be recorded and kept while you have an account.
Read the exact line
Privacy policy
“We may collect audio and video information from you, such as call recordings, when you contact our customer care team.”
For example, a complaint call about a missing order could be stored with your account.
You can tell them not to share your data for targeted ads or “sales” using their opt-out links.
Read the exact line
Privacy policy
“If you would like to opt out of sharing your personal information for cross-context behavioral advertising or out of “selling” your information, you may submit a request below:”
For example, you can click “Do Not Sell or Share My Personal Information” on Grubhub’s site.
They say the service is not for kids under 16 and they will try to delete data if they learn they collected it.
Read the exact line
Privacy policy
“Our websites and online Services are not directed to, and we do not intend to, or knowingly, collect or solicit personal information from children under the age of 16”
For example, a 15-year-old should not create an account; if they did, you can email privacy@grubhub.com.
Words to know
Legal words from the lines above, in plain English.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- worldwide license
- You let the company use your content anywhere on earth, usually for free and for as long as it likes. For example, a video you post can be shown in ads in any country without asking you again.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- warranty
- A promise that a product will work as described; most apps say they make no such promise at all. For example, if a paid feature never works on your phone, a no-warranty clause says that is your problem.
- precise geolocation
- Your exact position, usually from GPS, often accurate to within a few metres. For example, an app can tell not just your city but which building you are in right now.
How we got here · grade F · score 32/100 · 15 of 15 policy answers backed by a verified quote · 2 not stated
What does the app collect beyond what it needs to work?
They collect account and order data plus browsing and search history, device IDs, inferences, and precise location if you allow it.
Does it record your voice, face or body, and what happens to that?
Support calls can be recorded and kept for as long as you have an account, plus extra legal time.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They share identifiers, usage, and commercial data with ad networks for cross-context behavioral advertising, including tools like Google and Meta Pixel.
Do they sell or share your data, and can you opt out?
They say they do not sell data for money, but sharing with ad and partner companies may count as a “sale,” and you can opt out.
What rights do they take over what you type and what the AI makes?
You grant a perpetual, irrevocable, sublicensable license to use reviews, photos, and other content you post.
How long do they keep your data after you delete it, and can you delete it in the app?
Most data is kept while you have an account; deletion is by a web request or email, not a simple in-app 30-day wipe.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They make inferences about restaurants and dishes you like to personalize ads and recommendations, with no described memory on/off switch.
Do they commit to basic security, and have they leaked data?
They say they use physical, administrative, and technological safeguards, but they do not guarantee security.
Is there a real age gate, and are teens protected?
You may not use the service under 16; ages 16–17 need a parent’s permission. There is no described age-check beyond that statement.
Will they tell you when the rules change, and is the policy specific?
The policy is dated. They update the effective date and may email you; if you keep using the app after a change, you are bound.
Can they close your account without warning, and can you get your data out first?
They can block you and end the agreement, and you may lose credits and perks without prior notice.
If something goes wrong, who pays?
The platform is “as is,” and their total liability is capped at six months of what you paid or $1,000, whichever is less.
Do subscriptions renew on their own, and can you get a refund?
Payments are generally final and non-refundable, and they can change prices, fees, and surcharges at any time.
The privacy policy is 5,887 words at a professional or legal expert level (Flesch reading ease 19); the terms are 7,308 words at a professional or legal expert level.
