Habbo.com
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- Staff may review your content; the policy does not describe an opt-out.
Habbo collects account, chat, device and ad data, licenses your posts broadly, and sells virtual items with no refunds.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account details, chats, friends, device IDs, IP location, cookies, play activity, and sometimes social-login data.
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Privacy policy
“The information we obtain from your device(s) includes the type of your device, device IDs, online identifiers (your IP address), timestamp, geolocation data (based on your IP address)”
Training
They run the game, personalize it, show targeted ads if you consent, and moderate chat.
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Privacy policy
“to deliver (targeted and non-targeted) advertising in our Services”
Sharing
Staff, vendors, payment firms, ad companies with consent, and a public API for profile bits.
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Privacy policy
“With your consent, we share your Personal Data with third-party advertising companies or allow third-party advertising companies to collect your Personal Data”
Kept
Account data lasts while you play; logs 60 days; analytics 3 years; payments 7–10 years.
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Privacy policy
“We store this information for at least 7 years or upto 10 years depending on the service provider.”
Controls
You can change profile privacy, cookie/ad choices, request a data copy, or delete the account in Settings.
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Privacy policy
“You can also go to your in-game settings or cookie settings to review and amend your privacy choices related to this type of processing at any time.”
Fine print
Virtual items are not yours and not refundable.
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Terms of service
“you acknowledge that therefore all sales of Virtual Currency and Virtual Goods are final (i.e. you lose your right of withdrawal) and no refunds will be provided by Sulake”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off personalized ads and review cookies
In-game settings or cookie settings / consent pop-up
Set profile to private
In-game settings menu after account creation (Privacy: Profile Visibility)
Download or delete your account
Log in → Settings (gear) → Account data tab → Request data or Delete account
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can copy, share, and reuse anything you post in Habbo almost however they want.
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Terms of service
“you hereby grant to Sulake a non-exclusive, worldwide, , sublicenseable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, perform and otherwise exploit”
For example, a room you built or a chat post could be used in their ads without paying you.
Money spent on coins, furniture, or memberships is generally gone.
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Terms of service
“all sales of Virtual Currency and Virtual Goods are final (i.e. you lose your right of withdrawal) and no refunds will be provided by Sulake”
For example, if you buy credits by mistake, they say they will not refund you.
If someone sues them because of something you posted or did, you may have to pay their legal bills.
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Terms of service
“You agree to , defend and hold Sulake and its successors and assigns harmless from any claim, demand, damages or other losses, including reasonable attorneys’ fees”
For example, if another player sues over a message you sent, they can ask you to cover their costs.
Things you type in public chat or group forums can be seen and reused by anyone.
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Privacy policy
“If you provide Personal Data when you use any of these features, that Personal Data may be publicly posted and otherwise disclosed without limitation as to its use by us or by a third party.”
For example, if you type your real name in a hotel room chat, other players and Habbo can keep it.
Fansites and others can pull your name, avatar, badges, and rooms from a public API.
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Privacy policy
“The Habbo API is publicly accessible without restrictions or the need for access keys. This API allows third parties to view specific information associated with your Habbo profile.”
For example, a fansite can list when you joined and which badges you unlocked even if you never visited that site.
People and software can read what you post to check the rules.
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Terms of service
“we may monitor User-Generated Content and your activities in connection with the Service, via automated monitoring system and human moderation”
For example, a moderator or a contractor’s tool can read a private-looking chat if it is flagged.
They say they do not sell your data, but they still share it with partners who help run ads and the game.
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Privacy policy
“We do not sell your Personal Data. However, we may share or provide access to each of the categories of Personal Data we collect as necessary for our business purposes.”
For example, an ad network can get device IDs if you agreed to personalized ads.
If age checks use a face scan, Habbo says it only gets a pass/fail, not your face.
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Privacy policy
“We do not receive your copy of ID or your face scan (biometric personal data) in any way.”
For example, k-ID might scan your face, but Habbo claims it only stores that you passed.
You can start account deletion from in-game settings, though some records may stay for law.
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Privacy policy
“You can delete your Habbo account at any time, for example by submitting a deletion request to our support team using the “” feature within the game”
For example, you click Delete account under Account data, and they say it may take several days.
Words to know
Legal words from the lines above, in plain English.
- device identifiers
- Codes that single out your phone or computer, used to recognise you across apps and sites. For example, the advertising ID on your phone lets two unrelated apps know they are seeing the same person.
- precise geolocation
- Your exact position, usually from GPS, often accurate to within a few metres. For example, an app can tell not just your city but which building you are in right now.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- cookies
- Small files a website saves on your device so it can recognise you and remember what you did. For example, a cookie keeps you logged in and can also tell an ad company which sites you visited.
- in-app purchase
- Something you buy inside the app, like coins, extra features or a subscription, often through the app store. For example, buying 500 gems in a game is an in-app purchase, and refunds usually go through Apple or Google.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- worldwide license
- You let the company use your content anywhere on earth, usually for free and for as long as it likes. For example, a video you post can be shown in ads in any country without asking you again.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
How we got here · grade C · score 41/100 · 15 of 15 policy answers backed by a verified quote · 1 not stated
What does the app collect beyond what it needs to work?
They collect account info, chats, friends, device IDs, IP-based location, cookies, play stats, and ad clicks—not just what you type to play.
Does it record your voice, face or body, and what happens to that?
Habbo says it does not receive face scans or ID copies from age checks; voice is not described as collected by them.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Chats go through an external filter and they say they may use human moderation; no opt-out is described.
Are you profiled or tracked for advertising?
With consent they let Google and other ad companies collect device IDs, location, and in-game activity for personalized ads.
Do they sell or share your data, and can you opt out?
They say they do not sell data, but share with ad partners if you consent, plus a public profile API.
What rights do they take over what you type and what the AI makes?
You keep ownership of posts, but you give them a worldwide, sublicensable license to use them in any way.
How long do they keep your data after you delete it, and can you delete it in the app?
You can delete in Settings, but they may keep data for legal reasons and store payment records for 7 to 10 years.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They keep a game profile, friends, and progress; you can set profile private and change several privacy switches in-game.
Do they commit to basic security, and have they leaked data?
They say they use technical and organizational security measures and test them, but no audit or bug-bounty program is named.
Is there a real age gate, and are teens protected?
You must be 16+ by their terms and app-store ratings; extra age checks apply only where the law requires them.
Will they tell you when the rules change, and is the policy specific?
The privacy notice is dated and they email for important privacy changes; terms can change with posting and continued use.
Can they close your account without warning, and can you get your data out first?
They can suspend or terminate accounts for rule breaks, 180 days of inactivity, or other reasons, without promising notice or refunds.
If something goes wrong, who pays?
The service is as-is, their payout is capped at six months of what you paid or 500 euros, and you must indemnify them.
Do subscriptions renew on their own, and can you get a refund?
Virtual currency and goods sales are final with no refunds, and closing the service generally does not refund prepaid items except some Club cases.
The privacy policy is 7,918 words at a college level (Flesch reading ease 44.1); the terms are 8,097 words at a college graduate level.
