Heyjapan
- The documents do not say whether your data trains AI.
- Ads are based only on what you are looking at, not a profile of you.
- Data is shared only with the providers who run the service.
- The documents do not say who can read your content.
They collect name, email, and phone, share with partners, delete only if you ask, and can suspend you without notice.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
They collect your full name, email, phone number, and purchase details.
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Privacy policy
“HeyLearning.net collects the following customer information:Full nameEmail addressPhone number”
Training
They use it for orders, support, improving materials, and sending promotions.
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Privacy policy
“Understand user needs and expectations to improve the quality of learning materials and practice tests.Update users with promotional programs and discounts”
Sharing
Partners who help run the service and government agencies can get your information.
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Privacy policy
“Partners contracted to perform part of the service for EUP Technology JSC (technical partners, shipping service providers, etc.).”
Kept
They keep it until they finish using it or you ask them to delete it.
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Privacy policy
“We will store personal information provided by customers on our internal systems during product provision, until the purpose of collection is fulfilled or upon customer request for deletion.”
Controls
You can only change or delete data by contacting them by phone, email, or mail.
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Privacy policy
“Customers can edit or update their personal information by contacting us via phone, email, or the contact address published at the bottom of the HeyLearning.net website.”
Fine print
They can suspend you and take away benefits; serious cases can be blocked with no notice.
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Terms of service
“If a HeyLearning.net account is permanently suspended, all benefits of the account holder will also be permanently revoked.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Ask them to edit or delete your data
Phone, email, or the contact address at the bottom of HeyLearning.net; complaints to Hotline (+84)377 738 144 or [email protected]
End your registration if you leave
Terms of Use Article 2: you may terminate your registration if you no longer wish to use the services
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can cut you off from the site without warning if they think the case is serious.
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Terms of service
“In serious cases, HeyLearning may block the IP address without prior notice.”
For example, they could block your home internet from the site overnight with no email first.
If they close your account for good, you lose whatever you had on it.
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Terms of service
“If a HeyLearning.net account is permanently suspended, all benefits of the account holder will also be permanently revoked.”
For example, a paid premium login or points on the account would be gone and not returned.
They use your contact details to send marketing about their own deals.
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Privacy policy
“Update users with promotional programs and discounts organized by us as soon as possible.”
For example, they can email or text you about a discount even if you only signed up to study.
Vendors they hire can get some or all of your personal information.
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Privacy policy
“These partners will receive information as agreed in the contract (part or all depending on contract terms) to support users”
For example, a shipping company could receive your name, phone, and address to deliver a product.
There is no in-app delete button; they keep data until they decide they are done or you ask.
Read the exact line
Privacy policy
“We will store personal information provided by customers on our internal systems during product provision, until the purpose of collection is fulfilled or upon customer request for deletion.”
For example, you would have to email them to remove your phone number after you stop using the site.
They say they will not sell your data as a product, but they still share it as the policy allows.
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Privacy policy
“We do not exchange or sell customer information for commercial purposes, and all sharing or use of customer information is performed according to the published privacy policy”
For example, they would not list your email for sale, but a contractor could still get it.
you can go to court if talks fail.
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Privacy policy
“If negotiation and mediation fail, either party may bring the case to a competent court for resolution according to the law.”
For example, you could sue in a Vietnamese court after their five-day complaint process.
You can close your own account if you want to leave.
Read the exact line
Terms of service
“You may terminate your registration if you no longer wish to use HeyLearning.net services.”
For example, you can stop using the service and end registration when you are done studying.
Paid accounts are limited to three devices logged in together.
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Terms of service
“Each premium account may log in to a maximum of 3 devices at the same time.”
For example, logging in on a fourth phone could kick you off another device.
They will give your information to the government when asked or when they think the law requires it.
Read the exact line
Privacy policy
“Upon request from government agencies or when we believe it is necessary and in accordance with the law.”
For example, police could receive your name and email if they request it.
Words to know
Legal words from the lines above, in plain English.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
How we got here · grade D · score 39/100 · 14 of 15 policy answers backed by a verified quote · 9 not stated
What does the app collect beyond what it needs to work?
They list full name, email, and phone, plus order and shipping details. They do not list contacts, location, or browsing history.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They say they will update you with their own promotional programs. They do not describe third-party ad trackers.
Do they sell or share your data, and can you opt out?
They say they do not sell data for commercial purposes. They share with contracted partners and government agencies.
What rights do they take over what you type and what the AI makes?
Not stated in the documents.
How long do they keep your data after you delete it, and can you delete it in the app?
They keep data until the purpose is done or you request deletion by contacting them. There is no in-app delete described.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
Not stated in the documents.
Is there a real age gate, and are teens protected?
Not stated in the documents.
Will they tell you when the rules change, and is the policy specific?
Neither document has a last-updated date or a clear notice rule for policy changes.
Can they close your account without warning, and can you get your data out first?
They can terminate or restrict you for violations, block an IP without notice in serious cases, and permanently revoke benefits.
If something goes wrong, who pays?
Not stated in the documents.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The privacy policy is 617 words at a professional or legal expert level (Flesch reading ease 0); the terms are 1,178 words at a professional or legal expert level.
