HiHello
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared only with the providers who run the service.
- The documents do not say who can read your content.
Digital business cards: they collect usage and ad IDs, can delete your account without notice.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account and card details, payments, plus logs, cookies, device IDs, and ad IDs.
Read the exact line
Privacy policy
“your software and hardware attributes (including operating system type and version, App version, device type, and device identifiers, including IDFA and/or Advertising IDs)”
Training
They use it to run the service, personalize it, contact you, and analyze how you use the app.
Read the exact line
Privacy policy
“to monitor and analyze usage of the Service and trends, and to personalize and improve our Service and our users’ experiences on our Service”
Sharing
People you share a card with, plus vendors, analytics partners, and buyers if the company is sold.
Read the exact line
Privacy policy
“We do not rely on advertising and do not trade or sell your data. However, we share personal information as follows:”
Kept
They keep it as long as they need it for the service; you can delete account info in the app.
Read the exact line
Privacy policy
“We retain information for as long as reasonably necessary to deliver our Service to you or to fulfill the purposes described in this Policy.”
Controls
You can update or delete info in the app or email privacy@hihello.com; marketing emails have an unsubscribe link.
Read the exact line
Privacy policy
“You may review, update, correct, or delete the personal information in your account from within the Service itself or by contacting us at privacy@hihello.com.”
Fine print
They can close you without notice, subscriptions auto-renew with no prepaid refunds.
No exact line could be verified.
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Delete or edit your account information
In the Service itself, or email privacy@hihello.com
Cancel a paid subscription
Via the Services interface or email support@hihello.com (ends at the close of the current billing period)
Opt out of marketing emails
Unsubscribe link in emails, or privacy@hihello.com
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can shut your account with no warning.
Read the exact line
Terms of service
“You agree that any termination of your access to the Service under any provision of this Terms of Service may be effected without prior notice”
For example, you could log in one day and find your cards and contacts gone.
You cannot sue them in court with a group of other users.
Read the exact line
Terms of service
“You agree that, by entering into this Terms of Service, you and HiHello are each waiving the right to a trial by jury or to participate in a .”
For example, if many people lost data.
If someone sues them because of how you used the app, you may have to pay their legal bills.
Read the exact line
Terms of service
“You agree to release, and hold HiHello and its affiliates and their officers, employees, directors and agents (collectively, “Indemnitees”) harmless from any from any and all losses”
For example, if a contact you uploaded complained, you might owe HiHello’s lawyer fees.
If you cancel a paid plan, they keep the money you already paid for that period.
Read the exact line
Terms of service
“CANCELATION OR REDUCTION IN THE NUMBER OF SEATS WILL NOT RESULT IN ANY REFUND OF PREPAID FEES.”
For example, canceling a yearly plan in month two does not get you ten months back.
If they mess up, they usually owe you at most $100 or six months of fees.
Read the exact line
Terms of service
“IN NO EVENT WILL HIHELLO'S TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID HIHELLO IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100).”
For example, if a bug wiped a large contact list, their payout cap is still small.
They log device and advertising IDs and a rough location from your IP.
Read the exact line
Privacy policy
“device identifiers, including IDFA and/or Advertising IDs), your browser type and version, and your general geographic location derived through your IP address”
For example, your phone’s advertising ID can be stored even if you only wanted a digital card.
They say selling data is not how they make money.
Read the exact line
Privacy policy
“We do not rely on advertising and do not trade or sell your data.”
For example, they claim they will not sell your email list to marketers.
They only take a license to send your card to the people you choose.
Read the exact line
Terms of service
“By transmitting any User Content through the Service, you hereby grant and will grant HiHello and its affiliated companies a license to perform the actions necessary to deliver User Content to the intended recipients.”
For example, they can show your card to someone who scans your QR code.
You can change or delete your account details in the app or by email.
Read the exact line
Privacy policy
“You may review, update, correct, or delete the personal information in your account from within the Service itself or by contacting us at privacy@hihello.com.”
For example, you can remove your phone number from your digital card yourself.
Kids under 13 are banned; teens need a parent’s okay, but they do not describe ID checks.
Read the exact line
Terms of service
“If you are under 13 years of age, you are not authorized to use the Service. In addition, if you are under 18 years old, you may use the Service only with the approval of your parent or guardian.”
For example, a 16-year-old could still sign up if they just say a parent approved.
Words to know
Legal words from the lines above, in plain English.
- device identifiers
- Codes that single out your phone or computer, used to recognise you across apps and sites. For example, the advertising ID on your phone lets two unrelated apps know they are seeing the same person.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- class action waiver
- You agree not to join with other users in one lawsuit; each person must complain alone. For example, if a bug overcharges a million people, you cannot all sue together for a refund.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
How we got here · grade C · score 43/100 · 15 of 15 policy answers backed by a verified quote · 4 not stated
What does the app collect beyond what it needs to work?
Besides account and card details, they collect logs, cookies, device IDs, advertising IDs, and a city-level location from IP.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They say they do not rely on ads, but they collect advertising IDs and let third parties set cookies and beacons for analytics.
Do they sell or share your data, and can you opt out?
They say they do not sell or trade data. They share with people you connect with, vendors, analytics partners, and in a sale of the company.
What rights do they take over what you type and what the AI makes?
You own what you upload. They take a license only to deliver it to the people you send it to. Public posts and feedback can be used more freely.
How long do they keep your data after you delete it, and can you delete it in the app?
You can delete account info in the app or by email. They keep data as long as needed for the service and do not promise a 30- or 90-day wipe.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They say they use reasonable physical, technical, and administrative security, and they mention Data Privacy Framework certification.
Is there a real age gate, and are teens protected?
Not for under 13. Under 18 needs a parent’s approval. They do not describe age checks.
Will they tell you when the rules change, and is the policy specific?
Both documents are dated. Terms say most changes take effect no earlier than 14 days after posting; the privacy policy mainly says they will post a new effective date.
Can they close your account without warning, and can you get your data out first?
They may suspend or terminate your account for any reason and delete related files without prior notice.
If something goes wrong, who pays?
The service is “as is,” liability is capped at six months of fees or $100, and you must indemnify them for claims tied to your use.
Do subscriptions renew on their own, and can you get a refund?
Subscriptions bill on a recurring basis until you cancel. Canceling takes effect at the end of the period and prepaid fees are not refunded. Price changes get at least 30 days’ notice.
The privacy policy is 3,565 words at a professional or legal expert level (Flesch reading ease 15.9); the terms are 6,023 words at a professional or legal expert level.
