Indiegogo
- The documents do not say whether your data trains AI.
- The documents do not say whether your data is used for ads.
- The documents do not say whether your data is sold or shared.
- The documents do not say who can read your content.
You give a license to your content, and they can close accounts anytime.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
The terms do not list what they collect; they mention account info, shipping details, and payment data.
Read the exact line
Terms of service
“To use many of the Services, you will need to register and create an account with a username and password. You must provide us with accurate and complete information”
Training
They take a right to use your posts; they do not say if they train AI or run ads on your data.
Read the exact line
Terms of service
“You grant us a worldwide, non-exclusive, , , , , and transferable right to use, exercise, commercialize, and exploit the copyright, publicity, trademark, and database rights with respect to your User Content.”
Sharing
Creators can get backers’ names, emails, and addresses; payment companies also get your info.
Read the exact line
Terms of service
“you may receive information about Users that have Contributed to your Campaign, including personally identifiable information (“PII”), such as names, e-mail addresses, and physical addresses.”
Kept
Closing an account does not automatically delete your content; they may keep data for law or business.
Read the exact line
Terms of service
“You may submit a request to terminate your account by contacting us here. This will not automatically delete User Content. We may need to retain certain information as required by law or as necessary for Our .”
Controls
You can ask to close your account by contacting them.
No exact line could be verified.
Fine print
They can change the rules with 14 days’ notice; they can close you anytime.
Read the exact line
Terms of service
“We reserve the right to monitor, terminate, suspend, or delete any User Account at any time in Our sole discretion. We have no obligation to comment on any reasons”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Request account termination
Contact them via the “here” link in Section 2.b (Terminating your account)
Report unauthorized account use
support@indiegogo.com
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can keep using, changing, and what you post even after you leave.
Read the exact line
Terms of service
“You grant us a worldwide, non-exclusive, , , , , and transferable right to use, exercise, commercialize, and exploit the copyright, publicity, trademark, and database rights with respect to your User Content.”
For example, a campaign video you uploaded could still be used or licensed after you delete your account.
They can shut your account without warning and without telling you why.
Read the exact line
Terms of service
“We reserve the right to monitor, terminate, suspend, or delete any User Account at any time in Our sole discretion. We have no obligation to comment on any reasons for account monitoring, termination, suspension, or deletion.”
For example, a live campaign could be taken down overnight with no explanation.
If someone sues them over how you used the site, you may have to pay their legal bills.
Read the exact line
Terms of service
“You agree to and Indiegogo, Our subsidiaries and affiliated companies, and Our officers, directors, employees, partners, contractors, representatives, agents, and third party providers from and against any and all claims”
For example, a dispute over your campaign copy could leave you covering their lawyers.
If they harm you, they usually owe at most what you paid them, or $100.
Read the exact line
Terms of service
“IN NO EVENT SHALL THE TOTAL, OF INDIEGOGO AND ITS AFFILIATES AND SUBSIDIARIES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, ARISING FROM OR RELATING TO THE TERMS, SERVICES, OR USER CONTENT, OR FROM THE USE OF OR INABILITY TO USE THE SERVICES EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID TO INDIEGOGO BY YOU HEREUNDER, OR ONE HUNDRED US DOLLARS IF NO SUCH PAYMENTS HAVE BEEN MADE.”
For example, a backer who lost a large pledge might only recover $100 from Indiegogo.
Closing the account does not wipe your posts, and their license keeps going.
Read the exact line
Terms of service
“This will not automatically delete User Content. We may need to retain certain information as required by law or as necessary for Our . These Terms, including our rights to User Content, survive termination of an account.”
For example, after you leave, old campaign pages and comments may still be on the site.
If a project fails to deliver, Indiegogo generally will not refund you; that is on the creator.
Read the exact line
Terms of service
“Indiegogo has no obligation to provide refunds and will not become involved in disputes between Backers and Creators concerning refunds or cancellations, although it may, at its discretion, help facilitate communication between them.”
For example, if a gadget never ships, you must chase the creator, not Indiegogo, for money back.
If you keep using the site after they change the rules, they treat that as you agreeing.
Read the exact line
Terms of service
“Unless stated otherwise, access to or continued use of the Services after the effective date of any revised Terms constitutes your acceptance of the revised Terms.”
For example.
The stated age is 18, with some teen use only on a parent’s account; they do not describe ID checks.
Read the exact line
Terms of service
“You must be 18 years or older to sign up for an account and use Our Services. Outside of the European Economic Area (“EEA”), minors between the age of 13 and 18 years are only permitted to use Our Services through an account owned by a parent or legal guardian where the parent has provided affirmative consent and under their direct supervision.”
For example, a 16-year-old outside the EEA would need a parent’s account and consent.
Words to know
Legal words from the lines above, in plain English.
- worldwide license
- You let the company use your content anywhere on earth, usually for free and for as long as it likes. For example, a video you post can be shown in ads in any country without asking you again.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- legitimate interest
- A legal reason that lets a company use your data without asking, when it decides its own need outweighs your privacy. For example, an app may analyse how you use it to improve the product, without ever asking you.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
How we got here · grade F · score 23/100 · 15 of 15 policy answers backed by a verified quote · 9 not stated
What does the app collect beyond what it needs to work?
Not stated in the documents.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Not stated in the documents.
Do they sell or share your data, and can you opt out?
Not stated in the documents.
What rights do they take over what you type and what the AI makes?
You keep ownership, but you grant a perpetual, irrevocable, sublicensable, transferable license to use and commercialize your content.
How long do they keep your data after you delete it, and can you delete it in the app?
You close an account by contacting them. Content is not auto-deleted and they may keep information for law or business.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
Not stated in the documents.
Is there a real age gate, and are teens protected?
You must be 18 to sign up. Teens 13–18 outside the EEA may use a parent’s account with consent. No ID check is described.
Will they tell you when the rules change, and is the policy specific?
The terms have no posted date. They say they may amend anytime, with at least 14 days’ notice for material changes, and continued use counts as acceptance.
Can they close your account without warning, and can you get your data out first?
They may monitor, suspend, or delete any account at any time in their sole discretion and need not explain.
If something goes wrong, who pays?
The service is “as is,” liability is capped at fees paid or $100, and you must indemnify Indiegogo for claims related to your use.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The terms are 8,851 words at a college graduate level.
