Instinct
- Your data trains their AI unless you switch it off in settings.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared only with the providers who run the service.
- The documents do not say who can read your content.
An AI assistant that can read your connected accounts, trains on your data unless you opt out, and can act and spend on your behalf.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, chats, connected emails and files, usage and device data, optional location and voice.
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Privacy policy
“This may include the content of messages, emails, or other private communications or materials that you choose to make accessible to the personal assistant.”
Training
They use your data to run the assistant and, by default, to train AI models unless you opt out in settings.
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Privacy policy
“we use certain information collected through your use of the Services, including as described in this section, to develop and improve our products and technologies, including to evaluate, fine-tune, and train the AI models”
Sharing
Vendors, affiliates, third-party AI providers, and parties the assistant contacts for you can see data.
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Privacy policy
“We may disclose your information to third parties subject to this Privacy Policy, including the following categories of third parties:”
Kept
You can delete some connected data in the app, but they do not say how long they keep it.
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Privacy policy
“You can delete all data indexed from external sources by visiting app.instinct.com/workspace.”
Controls
Turn off model training in settings; disconnect Google or delete indexed data in workspace.
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Privacy policy
“If you do not want us to use your information to train AI models, you can opt out by visiting app.instinct.com/settings.”
Fine print
They can close you anytime, payments are non-refundable, you them.
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Terms of service
“the Company may suspend, disable, or delete your Account and/or the Services (or any part of the foregoing) with or without notice, for any or no reason.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off AI model training
app.instinct.com/settings
Delete indexed data from connected apps
app.instinct.com/workspace
Stop marketing texts
Reply STOP or contact support@instinct.com
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
The assistant can make deals and purchases as if you did them yourself.
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Terms of service
“You hereby appoint the Services as your agent to enter into agreements, commitments or transactions on your behalf”
For example, if it books a ride or signs you up for something, you are bound by that deal.
Turning off training does not stop them from using some of your chats to train safety systems.
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Privacy policy
“Even if you opt out, we may still use your information for AI model training when that information is flagged for safety review”
For example, a message they think is harmful could still be used to train models after you opt out.
If you connect accounts, the assistant can see private things like health emails or passwords you give it.
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Privacy policy
“Depending on the permissions you grant and how you interact with the personal assistant, it may have access to information that is considered sensitive.”
For example, it might read a doctor email or use a login you stored to act for you.
If something goes wrong from how you use the assistant, you may have to pay their legal bills.
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Terms of service
“you agree that you shall and hold the Company Entities harmless from and against any and all claims”
For example, if an action it takes on your behalf causes a lawsuit, you could owe their attorney fees.
They can shut your account at any time and do not have to warn you first.
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Terms of service
“the Company may suspend, disable, or delete your Account and/or the Services (or any part of the foregoing) with or without notice, for any or no reason.”
For example, you could lose access overnight with no email explaining why.
If you pay, you generally cannot get the money back.
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Terms of service
“Except to the extent required by applicable law, all payments are non-refundable.”
For example, if you cancel a paid plan the next day, they may keep the full charge.
Outside AI companies that power the product may process your information.
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Privacy policy
“Third-party AI model providers who help support the Services.”
For example, a prompt you type could be sent to another company’s model.
They say they will not sell your personal information to data brokers.
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Privacy policy
“We do not sell your information or disclose your information to registered data brokers or third parties who resell your information to others.”
For example, they claim a broker should not buy a list of Instinct users from them.
Google Workspace data is not supposed to be used to train models or for ads.
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Privacy policy
“We do not use information received from Google Workspace APIs to evaluate, fine-tune, train, or improve AI models, or for serving ads”
For example, a Gmail they index should not go into model training under this rule.
Stuff you put in Vault is not used to train models.
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Terms of service
“for Materials that you add to our feature of the Service known as the "Vault" (or its successor name), we will only use such Materials to provide the Services to you and will not use such Materials to train AI models.”
For example, a private note in Vault should not be used to improve their AI.
Words to know
Legal words from the lines above, in plain English.
- model training
- Using your content and conversations as examples to teach an AI system, which can then echo them in future answers. For example, a story you write in a chatbot may be studied by the company to make the next version of the bot.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- data broker
- A company that buys, collects and resells information about people, usually without ever meeting them. For example, your phone number and shopping habits can be sold as part of a list to a company you never heard of.
How we got here · grade F · score 28/100 · 15 of 15 policy answers backed by a verified quote · 2 not stated
What does the app collect beyond what it needs to work?
They collect account and payment info, chats, connected emails and files, usage and device data, optional precise location, and optional voice, plus sensitive data if you grant access.
Does it record your voice, face or body, and what happens to that?
They may collect audio and voice if you turn those features on, and they say information collected through the Services can be used to train AI models.
Are your chats and uploads used to train AI models, and is that off by default?
Training is on unless you opt out in app settings. Safety-flagged content can still be used to train, and past training is not undone.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They and third parties use cookies and similar tools for analytics and offers, and the site does not honor browser do-not-track signals.
Do they sell or share your data, and can you opt out?
They say they do not sell data to brokers. They share with vendors, affiliates, third-party AI providers, and parties the assistant contacts for you. Business partners get only aggregate or anonymized data.
What rights do they take over what you type and what the AI makes?
They say they do not claim ownership of your materials, but they may use them to run and improve the service, including training, subject to opt-out and Vault rules.
How long do they keep your data after you delete it, and can you delete it in the app?
Not stated in the documents.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They personalize based on prior interactions, but they do not describe viewing, editing, or turning off a memory profile.
Do they commit to basic security, and have they leaked data?
They mention reasonable efforts to protect data and warn that no security is perfect, especially for an autonomous agent. No audit or leak history is described.
Is there a real age gate, and are teens protected?
You must be 18 or older by using the service. They say they do not knowingly collect from children under 13.
Will they tell you when the rules change, and is the policy specific?
The policies are dated. They say they will try to email you about material privacy changes, but continued use of the terms counts as acceptance and retention periods are not spelled out.
Can they close your account without warning, and can you get your data out first?
They may suspend or delete your account with or without notice, for any or no reason, and they are not required to keep or delete your materials.
If something goes wrong, who pays?
The service is as-is, liability is capped at $100 or six months of fees, and you must indemnify them for claims tied to your use, inputs, and actions.
Do subscriptions renew on their own, and can you get a refund?
Paid features exist. They may change prices at any time, and except where law requires, all payments are non-refundable. Auto-renew is not clearly described.
If this app can act for you, does it warn you about scams?
May transact on unsafe websites on your behalf. Instinct's terms authorize purchases for you and do not promise those purchases stay off unsafe sites. This line is not from the privacy policy. We did not test the product. Instinct terms of service (2026)
The privacy policy is 2,627 words at a professional or legal expert level (Flesch reading ease 10.4); the terms are 7,514 words at a professional or legal expert level.
