Issuu
- The policy allows AI training; it does not describe an opt-out.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The policy describes staff access for safety and legal checks.
Issuu profiles you for ads, takes a broad license on uploads, auto-renews with no refunds.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
- Uses your content for AI training with no opt-out
Collected
They collect account info, payments, device and IP data, reading activity, inferences, and sometimes survey audio or video.
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Privacy policy
“Technical data such as IP address, login data, browser type and version, hardware information, language, location, browser plug-in types and versions, operating system and website”
Training
They use your data to run the site, profile you, market, show targeted ads, and train content-moderation models.
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Privacy policy
“To analyze your usage information, including your preferences, interests and behaviors when you use our Services ("Profiling").”
Sharing
Vendors, ad networks, affiliates, and (if you consent) third parties that collect data for personalized ads can see it.
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Privacy policy
“If you give your consent to install tracking technologies, you will allow third parties to collect personal data about you in order to show you customized and personalized advertising.”
Kept
Most data is kept up to three years after you last use the service; some legal data can be kept up to ten years.
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Privacy policy
“Personal data processed for Services Delivery purposes will be kept for no more than three (3) years from your last interaction with our Services, or from the expiration of your subscription.”
Controls
You can object, withdraw marketing consent, use Cookie Preferences, and request access or deletion through the Help Center.
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Privacy policy
“You or your authorized agent may opt out of these activities by following the prompts behind the "Cookie Preferences" link in the Website footer.”
Fine print
Subscriptions auto-renew with no refunds; you them.
No exact line could be verified.
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off sale, sharing, and targeted ads
Cookie Preferences link in the Website footer
Request access, correction, or deletion
Help Center on Issuu’s website → Submit a Request → Privacy category form
Cancel auto-renew before the period ends
Log into your account and cancel the Subscription Plan before the current period ends
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
If you publish, they can copy, change, show, and your files, including to improve machine-learning moderation, without paying you.
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Terms of service
“you hereby grant us a worldwide, non-exclusive, , transferable, license to use your Content for the purposes of operating, developing, and improving the Service”
For example, a magazine you upload could be used to train their moderation tools and shown with ads next to it.
Paid plans renew on their own and you generally cannot get money back for unused time.
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Terms of service
“Except as otherwise expressly stated in these Terms, all fees and taxes are non-refundable.”
For example, if you cancel a yearly plan a week after it renews, you still pay for the full year.
If someone sues them because of how you used the site, you may have to pay their legal bills.
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Terms of service
“you will and hold us, our affiliates, our and our affiliates’ directors, officers, agents, employees, partners, licensors, contractors, permitted successors and permitted assigns”
For example, if a reader claims your uploaded PDF stole their photos, you could be on the hook for Issuu’s lawyer fees.
Sharing your identifiers and activity with ad partners can count as a sale of your data, though California users can opt out.
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Privacy policy
“We disclose the following categories of personal information to third parties for the purpose of engaging in targeted advertising (these disclosures may be considered "sales" or "sharing" under certain State Laws):”
For example, an ad network could get your device and browsing signals to show you ads on other sites.
Uploads that break the rules can be used to train their automated moderation systems, with no opt-out described.
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Privacy policy
“Improving our content moderation algorithm based on Contributions that are illegal or violate our Terms of Service”
For example, a flagged flipbook could be fed into the model that later scans other users’ files.
People as well as software can read uploaded content when they think it breaks the rules.
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Privacy policy
“Using automated systems and human moderation to detect, block, and remove content that is illegal or violates our Terms of Service”
For example, a contractor could open your PDF if someone reports it as illegal.
Some records can sit around for a decade after you stop using the site.
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Privacy policy
“Personal data processed for Defense purposes will be kept for no more than ten (10) years from your last interaction with our Services”
For example, account details tied to a legal dispute could still exist ten years after you last logged in.
They can shut your account for any reason if they give notice, and without notice if they think you broke the rules.
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Terms of service
“We may, in our sole discretion, terminate the Terms or your or use the Service at any time (a) for any reason by providing you with notice”
For example, they could close a publisher account and later delete inactive files after three years.
You must be 16 or older; they say they will delete accounts if they learn someone is younger.
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Privacy policy
“Our Services are not intended for anyone under the age of 16. We do not knowingly collect or process personal data from children.”
For example, a 15-year-old who signs up is not supposed to use Issuu, but they rely on you not lying about age.
Words to know
Legal words from the lines above, in plain English.
- profiling
- Building a picture of who you are, what you like and what you might do next from your data. For example, an app may guess your income, health or politics from what you watch and tap.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
- tracking pixels
- Tiny invisible images or bits of code in a page, app or email that report back when and where you opened it. For example, a pixel in a marketing email tells the sender the moment you read it.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- prompt
- What you type or say to an AI to get a response. For example, asking a chatbot to write a birthday message is a prompt, and it may be stored.
- cookies
- Small files a website saves on your device so it can recognise you and remember what you did. For example, a cookie keeps you logged in and can also tell an ad company which sites you visited.
- worldwide license
- You let the company use your content anywhere on earth, usually for free and for as long as it likes. For example, a video you post can be shown in ads in any country without asking you again.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
How we got here · grade D · score 36/100 · 15 of 15 policy answers backed by a verified quote · 1 not stated
What does the app collect beyond what it needs to work?
They collect account and payment details plus technical data such as IP, device, browser, login, location, reading analytics, and inferences.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Uploads that violate the rules are used to improve their content-moderation algorithm, and no opt-out is described.
Can employees or contractors read your conversations, and when?
They say humans moderate to detect, block, and remove illegal or terms-violating content.
Are you profiled or tracked for advertising?
They install third-party tracking to serve personalized ads and share identifiers and activity with advertising partners.
Do they sell or share your data, and can you opt out?
Ad-related sharing may count as a sale or share under some state laws; California users can opt out via Cookie Preferences.
What rights do they take over what you type and what the AI makes?
You keep ownership of uploads, but publishers grant a worldwide, transferable, sublicensable license to operate, develop, and improve the service.
How long do they keep your data after you delete it, and can you delete it in the app?
Most personal data is kept up to three years after last use; compliance up to five years and defense up to ten. Deletion is by Help Center request.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They generate inferences about your use for profiling and ads, but do not describe viewing, editing, or turning that profile off.
Do they commit to basic security, and have they leaked data?
They say they use technical and organizational measures and may use encryption and pseudonymization, but not audits or a bug-bounty program.
Is there a real age gate, and are teens protected?
The service is not for anyone under 16; they do not describe age checks beyond that statement.
Will they tell you when the rules change, and is the policy specific?
The policies are dated September 1, 2026. They update the date and may use extra notices, but continued use can bind you to new terms.
Can they close your account without warning, and can you get your data out first?
They can terminate for any reason with notice, and without notice if they think you violated the terms or cannot keep providing the service.
If something goes wrong, who pays?
The service is as-is with liability often capped at $100 or 12 months of fees, and you must indemnify them for claims from your use.
Do subscriptions renew on their own, and can you get a refund?
Paid plans auto-renew; you cancel in your account before the period ends, and fees are generally non-refundable. They say they will give prior notice of subscription price changes.
The privacy policy is 4,933 words at a college graduate level (Flesch reading ease 39.4); the terms are 12,257 words at a college graduate level.
