Jitsi
- The documents do not say whether your data trains AI.
- Ads are based only on what you are looking at, not a profile of you.
- They say they do not sell or share your data.
- The policy describes staff access for safety and legal checks.
Free video meetings with temporary chat/recordings, no sale of data, as-is service, $10 cap, and waiver.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Meeting URL, optional name/email/photo, phone numbers if you call in, and chat or recordings while the meeting runs.
Read the exact line
Privacy policy
“meet.jit.si processes and stores the user specified URL used to host the meeting and information about the phone numbers that connect to the meeting”
Training
They use it to run, fix, and improve meetings and to look into fraud or abuse, not to sell it.
Read the exact line
Privacy policy
“8×8 uses this information to deliver the meet.jit.si service, to identify and troubleshoot problems with the meet.jit.si service, and to improve the meet.jit.si service.”
Sharing
They say they do not sell personal information; YouTube rules apply if you livestream there.
Read the exact line
Privacy policy
“8×8 is not in the business of selling personal information to third parties.”
Kept
Chat is stored during the meeting; recordings sit only until they upload to your own file host.
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Privacy policy
“If you record a meeting, the recording of the meeting is temporarily stored until it is uploaded to your file hosting service (e.g. DropBox).”
Controls
You can hide name and photo in settings; questions go to dpo@8×8.com. No in-app delete path is described.
Read the exact line
Terms of service
“We will respect the choices You make to limit sharing or visibility of Your name and/or photo in the settings.”
Fine print
Service is as-is, they can stop it without notice, is $10, and are waived.
Read the exact line
Terms of service
“TO THE EXTENT PERMITTED BY LAW, THE OF 8X8, AND ITS SUPPLIERS AND DISTRIBUTORS, FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY , IS LIMITED TO TEN DOLLARS (USD$10).”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Hide your name and photo in meeting settings
Service settings that limit sharing or visibility of name and/or photo
Ask privacy questions or raise concerns
Contact the data protection officer at dpo@8×8.com
Revoke YouTube access if you used livestreaming
Google’s security settings page
Stop using the service if you reject new terms
Discontinue use after they update the terms webpage
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can cut off the service whenever they want, even with no warning and no payout.
Read the exact line
Terms of service
“8×8 may – in its sole discretion, at any time, with or without notice, and without any obligation or to You or any other party – suspend, alter, or stop providing the Service to You”
For example, a meeting room you rely on could disappear overnight with no email.
If something goes wrong, they say they owe you at most ten dollars.
Read the exact line
Terms of service
“THE OF 8X8, AND ITS SUPPLIERS AND DISTRIBUTORS, FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY , IS LIMITED TO TEN DOLLARS (USD$10).”
For example, if a leaked recording hurts you, their contract still points to a $10 cap.
You cannot join with other users in a class lawsuit; you would have to sue alone in New York courts.
Read the exact line
Terms of service
“The parties expressly waive any right to bring any action, lawsuit, or proceeding (collectively, “Action”) as a class or , private attorney general action”
For example, if many people were harmed the same way, you could not file one big case together.
They do not promise the meetings will work, stay up, or keep your files safe.
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Terms of service
“WE PROVIDE THE SERVICE “AS IS”.”
For example, if the call drops during an important interview, they say that is not their problem.
If you use this for a company, you may have to pay their legal bills if someone sues over how you used it.
Read the exact line
Terms of service
“If You are a legal entity or business Using the Service or on whose behalf the Service is being Used (“Business User”), You will and 8×8”
For example, a coworker’s complaint about a recorded meeting could land legal costs on your employer.
They can change the rules by editing the webpage; keeping using it means you accept the new rules.
Read the exact line
Terms of service
“We may modify, change, amend, replace or update these Terms or any additional terms that apply to the Service at any time and in any manner by updating the web page”
For example, new limits could appear on the site and apply the same day without an email.
What you type in chat is kept on their side while the meeting is going.
Read the exact line
Privacy policy
“If you use the chat function, chat content is stored during the meeting.”
For example, a private side comment in chat sits on their servers until the meeting ends.
A recording is held only long enough to send it to your own Dropbox or similar, not as their archive.
Read the exact line
Privacy policy
“If you record a meeting, the recording of the meeting is temporarily stored until it is uploaded to your file hosting service (e.g. DropBox).”
For example, they keep the file briefly, then it lives in your Dropbox, not forever on Jitsi.
Your meeting content still belongs to you; they only get a license to run the service.
Read the exact line
Terms of service
“You retain ownership of any intellectual property rights that You hold in Your Content.”
For example, slides you share in a call remain yours, not 8×8’s product.
They say they do not sell your personal information.
Read the exact line
Privacy policy
“8×8 is not in the business of selling personal information to third parties.”
For example, they are not pitching your meeting list to advertisers as a product.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- warranty
- A promise that a product will work as described; most apps say they make no such promise at all. For example, if a paid feature never works on your phone, a no-warranty clause says that is your problem.
- class action waiver
- You agree not to join with other users in one lawsuit; each person must complain alone. For example, if a bug overcharges a million people, you cannot all sue together for a refund.
- as is
- You get the service in whatever state it is in, with no promise that it works or will keep working. For example, if the app deletes your photos by mistake, it is not promising to fix that or pay you back.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
How we got here · grade B · score 54/100 · 15 of 15 policy answers backed by a verified quote · 3 not stated
What does the app collect beyond what it needs to work?
They process meeting URLs, optional name/email/photo, third-party login credentials, dial-in phone numbers, and chat or recordings while needed to run the meeting.
Does it record your voice, face or body, and what happens to that?
Video and audio happen in the meeting; recordings and livestream video are stored only temporarily to upload or buffer, not described as biometric IDs.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
They say they may use the information to investigate fraud or abuse on the service.
Are you profiled or tracked for advertising?
They may show their own 8×8 ads or branding after you use the service; YouTube cookies apply only if you livestream there.
Do they sell or share your data, and can you opt out?
They say they are not in the business of selling personal information to third parties.
What rights do they take over what you type and what the AI makes?
You keep ownership of your content; they get a worldwide license only to operate and enable the service.
How long do they keep your data after you delete it, and can you delete it in the app?
Not stated in the documents.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They do not describe a lasting personal memory or profile beyond optional display name and photo.
Do they commit to basic security, and have they leaked data?
Not stated in the documents.
Is there a real age gate, and are teens protected?
You must affirm you are of legal age; they may terminate access without warning if they think you are underage.
Will they tell you when the rules change, and is the policy specific?
They can change the terms by updating the webpage; if you keep using the service you are stuck with the new terms.
Can they close your account without warning, and can you get your data out first?
They may suspend or stop the service at any time, with or without notice, for any or no reason.
If something goes wrong, who pays?
The service is as-is, warranties are excluded, and total liability is capped at ten dollars; business users also indemnify them.
Do subscriptions renew on their own, and can you get a refund?
This service is described as free with a monthly endpoint cap; paid 8×8 products are mentioned but refund and renewal rules are not in these documents.
The privacy policy is 412 words at a college level (Flesch reading ease 43.2); the terms are 2,624 words at a college graduate level.
