Justwatch
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
A movie finder that tracks you for ads via Google and social pixels, with Pro auto-billing and a 14-day refund window.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
IP, device IDs, clicks, account email, payments, and sometimes GPS and zip code.
Read the exact line
Privacy policy
“When you use our mobile app, we may collect your GPS location, subject to your additional consent. We may look at how often you use the app and where you downloaded it.”
Training
They personalize movie suggestions and ads, and share data with Google, Facebook, TikTok and similar if you consent.
Read the exact line
Privacy policy
“to personalize your experience, we collect, process and store your interactions with our website. This allows us to send you tailored or interest-based advertisements that are optimized for your profile.”
Sharing
Support, payments, and many ad and analytics companies can get your data; they say they do not sell user-level clicks.
Read the exact line
Privacy policy
“we never collect sensitive information such as financial data. We never sell user-level information (e.g., “What movie titles did a particular user click on?”) unless it is in aggregate form”
Kept
They do not give a single clear clock; California text mentions three years after last contact.
Read the exact line
Privacy policy
“We ensure the or of personal information from our systems upon request, in instances of irrelevance identified through our automated or manual maintenance procedures, or following a period of three years after the last interaction with the concerned individual.”
Controls
Turn off cookies in their privacy settings, unsubscribe from marketing, or email privacy@justwatch.com to delete.
Read the exact line
Privacy policy
“You can withdraw your consent at any time, by changing your privacy settings for our website via the following link.”
Fine print
Adults only, as-is service, German law, Pro monthly with 14-day EU withdrawal; they can change the terms.
Read the exact line
Terms of service
“JustWatch shall be made available "as it is" and "as available" without any whatsoever being provided explicitly or by implication.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off personalized ads and tracking cookies
Privacy settings / cookie consent tool on the website or app
Email to access or delete your data
privacy@justwatch.com (include your unique identifier)
Cancel JustWatch Pro
In the mobile app or on the website
Unsubscribe from marketing
Unsubscribe link in emails, account notification settings, or privacy settings
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
If you agree, they follow you around the web and in apps with movie ads based on what you did on JustWatch.
Read the exact line
Privacy policy
“These ads may be displayed on JustWatch as well as on other websites you visit or apps you use (using retargeting technology).”
For example, after you browse horror films, you might see JustWatch ads on YouTube or Facebook.
The app can take your precise location if you allow it, mainly to find nearby cinemas.
Read the exact line
Privacy policy
“When you use our mobile app, we may collect your GPS location, subject to your additional consent.”
For example, turning on location could send GPS so they can list theaters near you.
Payment and ad data often goes to the United States, where they say US agencies might see it.
Read the exact line
Privacy policy
“By transmitting your personal data, there is a risk that US authorities will access and process it for their own purposes.”
For example, a Stripe or Google transfer of your IP or email could be reachable by US authorities.
They do not promise the app will work, be accurate, or stay up.
Read the exact line
Terms of service
“JustWatch shall be made available "as it is" and "as available" without any whatsoever being provided explicitly or by implication.”
For example, if a listing is wrong or the app crashes, they say that is your risk.
They can change the rules without saying they will warn you first.
Read the exact line
Terms of service
“We reserve the right to adapt and update these Terms of Use.”
For example, Pro features or streaming rights could change after you already subscribed.
They say the service is for adults; kids need a parent’s okay.
Read the exact line
Terms of service
“The use of the service on JustWatch is intended for personal and non-commercial use only and only for users of adult age.”
For example, a 15-year-old should only use it if a parent agrees to the terms.
You can cancel Pro in the app or site and keep it until the month ends.
Read the exact line
Terms of service
“The user may terminate JustWatch Pro at any time by clicking within the mobile App or on the Website and then continue using JustWatch Pro until the end of the month.”
For example, if you cancel on the 10th, you keep Pro until that billing month finishes.
They say they do not sell your personal click list, only group stats.
Read the exact line
Privacy policy
“We never sell user-level information (e.g., “What movie titles did a particular user click on?”) unless it is in aggregate form (e.g. “What titles are popular with users?”).”
For example, they might tell a studio a title is popular, not that you personally clicked it.
They say data is encrypted and staff access is limited and checked.
Read the exact line
Privacy policy
“All information provided is encrypted both during transmission (TLS) and at rest. Access to personalized information by employees is limited and audited.”
For example, your email in their EU data centers should be encrypted on disk.
To see or delete your data you email them; it is not described as a one-tap in-app delete.
Read the exact line
Privacy policy
“If you wish to exercise your under the , we will be happy to respond to your request at any time - please send your unique identifier to our email address privacy@justwatch.com”
For example, you email privacy@justwatch.com with your ID to ask them to erase your account data.
Words to know
Legal words from the lines above, in plain English.
- precise geolocation
- Your exact position, usually from GPS, often accurate to within a few metres. For example, an app can tell not just your city but which building you are in right now.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
- sensitive personal information
- Data that could hurt you if exposed, like health, religion, sexuality, race, exact location or bank details. For example, telling a chatbot about a medical condition creates sensitive data that some laws protect more strictly.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- de-identified
- Data with your name and obvious identifiers removed, though it can sometimes still be traced back to you. For example, your chats with names stripped out may still be kept and studied after you delete your account.
- right to erasure
- Your right to have a company delete the personal data it holds about you, with some exceptions. For example, you can ask a social app to wipe your old posts and profile and it must, unless a law says otherwise.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- as is
- You get the service in whatever state it is in, with no promise that it works or will keep working. For example, if the app deletes your photos by mistake, it is not promising to fix that or pay you back.
- warranty
- A promise that a product will work as described; most apps say they make no such promise at all. For example, if a paid feature never works on your phone, a no-warranty clause says that is your problem.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- data subject rights
- The legal rights you have over your data, such as seeing it, fixing it, deleting it or moving it. For example, you can email the company and ask for a copy of everything it holds about you.
- GDPR
- Europe's privacy law, which requires a legal reason for using your data and gives you strong rights over it. For example, an EU user can demand to know why the app keeps their location history.
How we got here · grade F · score 33/100 · 14 of 15 policy answers backed by a verified quote · 4 not stated
What does the app collect beyond what it needs to work?
Besides account and logs, they collect GPS with consent, zip codes, ad pixels, and lots of click and device data not required just to list where a movie streams.
Does it record your voice, face or body, and what happens to that?
The documents do not describe recording voice, face, or body data.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
With consent they use Google Ads, Facebook, TikTok, Twitter and others for retargeting and interest-based ads on and off the site.
Do they sell or share your data, and can you opt out?
They say they never sell user-level clicks, but they share with ad and analytics partners based on consent you can withdraw.
What rights do they take over what you type and what the AI makes?
Not stated in the documents.
How long do they keep your data after you delete it, and can you delete it in the app?
Deletion is mainly by emailing them. For California they mention erasure after three years from last interaction if not requested sooner.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They store interactions to personalize ads and suggestions and offer a watchlist, but they do not describe viewing or turning off a full profile.
Do they commit to basic security, and have they leaked data?
They say EU data centers on AWS and Google Cloud are certified at least ISO 27001 and data is encrypted in transit and at rest.
Is there a real age gate, and are teens protected?
The service is for adults; anyone not adult needs parent permission. There is no described age-check beyond that statement.
Will they tell you when the rules change, and is the policy specific?
They reserve the right to update the terms and do not promise advance notice of material changes.
Can they close your account without warning, and can you get your data out first?
Not stated in the documents.
If something goes wrong, who pays?
The service is as-is with no warranties. They exclude most damages except intent, gross negligence, or injury to life or health.
Do subscriptions renew on their own, and can you get a refund?
Pro is a monthly subscription you can cancel in the app or site. EU users get 14 days to withdraw and a refund of payments.
The privacy policy is 10,672 words at a college graduate level (Flesch reading ease 34.1); the terms are 2,178 words at a professional or legal expert level.
