Kling
- Your data trains their AI unless you opt out by form or email.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The policy describes staff access for safety and legal checks.
They train on your uploads, can read them for safety, and can close your account without notice.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, your photos/videos/audio, payments, device IDs, ads IDs, usage, and rough location.
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Privacy policy
“We automatically assign you a user ID and a device ID.”
Training
They use your uploads to run the app, show ads, build a profile, and train their AI unless you email them.
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Terms of service
“create, test, improve, train, or otherwise develop the artificial intelligence or machine learning models, systems, architecture, weights or related technology used by Kling AI”
Sharing
Affiliates, vendors (including ads and moderators), and anyone if you post publicly.
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Privacy policy
“We share your Data with these service providers for purposes such as hosting or operating our Services, storage, content delivery, security, research and development, analytics, customer and technical support, content moderation, payment and transaction processing, advertisement”
Kept
They keep data as long as they say they need it, including after you stop using the app.
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Privacy policy
“We may retain some of your Data even after you cease to use our Services, for instance if the Data is necessary to meet our legal obligations, such as tax and accounting requirements.”
Controls
You can delete your account in the app or email them; training opt-out is by email only.
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Privacy policy
“If you wish to have your Account deleted, you can contact us by using the contact information provided in "Contact Information" of this Policy or by [My Space] - [Click on the head portrait] - [Account Deletion] in Kling AI APP.”
Fine print
They can close you anytime, and you them.
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Terms of service
“BY ACCEPTING THIS AGREEMENT, YOU AND Kling AI ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY OR REPRESENTATIVE PROCEEDING.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Email to stop them using your content for training
support@kling.ai (Terms section 4.7.4)
Delete your account
Kling AI APP: [My Space] - [Click on the head portrait] - [Account Deletion], or support@kling.ai
California: request do-not-sell
Contact details in Privacy Policy Contact Information / support@kling.ai
Object to marketing processing
support@kling.ai or in-app privacy settings where shown
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can use what you upload and what the AI makes to train their models.
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Terms of service
“create, test, improve, train, or otherwise develop the artificial intelligence or machine learning models, systems, architecture, weights or related technology used by Kling AI in connection with the Services”
For example, a video you generate of your face could be used to improve their next model.
They can shut your account with no warning and no stated reason.
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Terms of service
“Kling AI may, in its sole discretion, terminate this Agreement or suspend, block or delete your Account, or suspend or terminate your access to the Services, at any time for any reason or no reason, with or without notice”
For example, you could lose access to paid credits overnight with no email first.
If your use causes a legal fight, you may have to pay their lawyers.
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Terms of service
“You agree to , and us, our parent companies, subsidiaries, and affiliates and each of our respective officers, directors, employees, agents and advisors from any and all claims”
For example, if someone sues over a video you generated, you could be on the hook for Kling’s legal bills.
Face photos can be broken into eye, nose, and mouth points and uploaded for processing.
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Privacy policy
“When you use our AIGC (Artificial Intelligence Generated Content) services or features to create content containing portraits (such as Character Face Mode), we may analyze the material you upload and upload the feature points (such as vector points of eyes, nose, mouth,etc.)”
For example, a selfie used in Character Face Mode is analyzed as facial feature points.
They build a marketing profile from your data and use it for ads.
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Privacy policy
“We may use your Data to build a profile about you, to analyze and understand your preferences, to help determine which marketing materials would be of interest to you, to display advertising”
For example, what you generate could shape which promotions you see.
People or systems can look at your uploads to check for banned content.
Read the exact line
Privacy policy
“To ensure the safety, security and stability of Kling AI, we may scan, analyze, and review User Content to detect and combat harmful activity and content”
For example, a private video you upload could be reviewed if it is flagged as unsafe.
Stopping training use is not an in-app switch; you must email them.
Read the exact line
Terms of service
“If you do not wish us to continue using all or part of the Content, you may notify us to revoke the authorization by sending an email to support@kling.ai.”
For example, you would write support@kling.ai and ask them to stop using your old clips.
You keep ownership of what you upload and what the AI makes, even though they take a license to use it.
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Terms of service
“We do not claim ownership of the Content.”
For example, you still own a clip you generated, but they can still use it to run and improve the service.
They say they use encryption and limit who can see your data, but they do not promise it will never leak.
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Privacy policy
“We will take appropriate technical and organizational measures to help protect and secure your Data.”
For example, they describe encryption and access limits, not a public security audit.
Words to know
Legal words from the lines above, in plain English.
- device identifiers
- Codes that single out your phone or computer, used to recognise you across apps and sites. For example, the advertising ID on your phone lets two unrelated apps know they are seeing the same person.
- model training
- Using your content and conversations as examples to teach an AI system, which can then echo them in future answers. For example, a story you write in a chatbot may be studied by the company to make the next version of the bot.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- human review
- Company staff or contractors may read your messages or content, usually to check for rule breaking. For example, a flagged private chat with an AI can be read by a person at the company.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- class action waiver
- You agree not to join with other users in one lawsuit; each person must complain alone. For example, if a bug overcharges a million people, you cannot all sue together for a refund.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
How we got here · grade F · score 32/100 · 15 of 15 policy answers backed by a verified quote · 1 not stated
What does the app collect beyond what it needs to work?
They collect account and payment data plus uploads, device and advertising IDs, Wi‑Fi info, usage, browsing paths, and approximate location.
Does it record your voice, face or body, and what happens to that?
Photos, audio, and face feature points from portrait tools are stored as user content and can be used under their training license.
Are your chats and uploads used to train AI models, and is that off by default?
Training on your content is on unless you email them to revoke the license.
Can employees or contractors read your conversations, and when?
They say they scan and review user content to fight harmful, illegal, or fraudulent activity, with global moderation teams.
Are you profiled or tracked for advertising?
They collect advertising identifiers, build ad profiles, use analytics cookies, and say they do not honor Do Not Track; third parties may track you.
Do they sell or share your data, and can you opt out?
They share with affiliates and many vendors including ads. For California they say they do not sell unless you consent and offer a sale opt-out.
What rights do they take over what you type and what the AI makes?
You own input and output. They take a royalty-free license to host, show, modify, and use it to run, promote, and train the service, which you can try to revoke by email.
How long do they keep your data after you delete it, and can you delete it in the app?
You can delete an account in the app, but they keep data as needed for legal and business reasons; Korea-specific terms list multi-year statutory holds.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They say they build a profile of your preferences for marketing. They do not describe AI memory you can view or turn off.
Do they commit to basic security, and have they leaked data?
They describe encryption, limited staff access, and a security team, but no independent audit.
Is there a real age gate, and are teens protected?
They set a minimum age (often 13) and ask for parent permission under 18, but it is self-declared, not a strong age check.
Will they tell you when the rules change, and is the policy specific?
The policy is dated, but they may treat continued use as acceptance after they change the last-updated date.
Can they close your account without warning, and can you get your data out first?
They may suspend or delete your account at any time for any reason, with or without notice.
If something goes wrong, who pays?
The service is as-is, liability is capped at six months of payments, and you must indemnify them.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The privacy policy is 9,178 words at a college graduate level (Flesch reading ease 39.6); the terms are 8,373 words at a professional or legal expert level.
