Kwork
- The documents do not say whether your data trains AI.
- The documents do not say whether your data is used for ads.
- Data is shared only with the providers who run the service.
- Staff may review your content; the policy does not describe an opt-out.
Hong Kong freelance marketplace: they can read your chats, freeze funds, and change rules without notice.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
The documents do not say what personal data they collect besides account login.
Read the exact line
Terms of service
“Upon verification, the Operator does not collect, process, or store personal data of the User or other individuals.”
Training
They can read your private messages on the site to check if you follow the rules.
Read the exact line
Terms of service
“The Operator has the right to exercise control over the personal correspondence of the Users in the Service to verify the Users’ compliance with the terms of this Agreement”
Sharing
Payments and ID checks go through partners Paymore and a Verification Service, not the Operator.
Read the exact line
Terms of service
“Such actions are performed exclusively by the Verification Service. By accepting the terms of this Agreement, the User understands and agrees to the foregoing.”
Kept
The documents do not say how long they keep your data.
Read the exact line
Terms of service
“This Agreement is effective upon acceptance of its terms by the User, and continues in full force and effect until termination of User's use of the Service.”
Controls
You can stop using the site anytime; unused card money can be returned via the Balance tab.
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Terms of service
“To return the funds deposited by the User via Paymore using bank cards and not spent on settlements with third-party Users, the User must use the functionality of the Personal Account (the "Balance" tab).”
Fine print
They can change rules without notice, close you anytime, and Hong Kong courts decide disputes.
Read the exact line
Terms of service
“The Operator has the right to unilaterally terminate this Agreement at any moment at the Operator's sole discretion”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Request unused card funds back
Personal Account, Balance tab
Contact support with questions
support@kwork.ru
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Staff can open and read your private chats on the platform whenever they want to check the rules.
Read the exact line
Terms of service
“The Operator has the right to exercise control over the personal correspondence of the Users in the Service to verify the Users’ compliance with the terms of this Agreement as well as the conditions of the Related Documents. This includes the right of the Operator to review content of the personal correspondence.”
For example, a message you send a buyer about a gig could be read by the company.
If they decide you broke a rule, they can lock you out and keep money still on your balance.
Read the exact line
Terms of service
“Deny use of the Service and block the User's Personal Account without paying the balance if the User is found to be in breach of any provision of this Agreement or the Related Documents”
For example, you finish work and they freeze the account so you never get paid out.
They can end your access whenever they want, even without a specific reason listed.
Read the exact line
Terms of service
“The Operator has the right to unilaterally terminate this Agreement at any moment at the Operator's sole discretion, inter alia, in case of breach by the User of any provision of this Agreement”
For example, you log in one day and your account is gone with no warning email.
They can rewrite the rules and do not have to tell you first.
Read the exact line
Terms of service
“The Operator reserves the right to modify this Agreement in any way, as well as from time to time to establish new or additional rules, policies or conditions regarding the Service, notifying or not notifying the User about doing so.”
For example, fees or bans could change overnight and using the site still counts as agreeing.
If you keep using the site after a change, they treat that as a full yes.
Read the exact line
Terms of service
“The User's use of the Service or any part thereof after any changes to this Agreement are posted on the Service or otherwise made available for review will be considered the User's complete agreement of those changes.”
For example, you open the site after a new clause appears and they say you accepted it.
If you sue, you must do it in Hong Kong courts, not your home country.
Read the exact line
Terms of service
“The User and the Operator agree to submit to the exclusive of the competent courts of Hong Kong to resolve any legal matters arising from this Agreement.”
For example, a dispute over unpaid work would be fought under Hong Kong law.
You promise you are 18 or older; they do not describe extra age checks.
Read the exact line
Terms of service
“By accepting the terms of this Agreement, the User represents and warrants that he/she is at least 18 (Eighteen) years of age and is of legal age under the laws of the country of which the User is a citizen.”
For example, a 17-year-old could still register by ticking that they are 18.
Unused money you put in by card can be sent back through the Balance tab, on Paymore’s timeline.
Read the exact line
Terms of service
“To return the funds deposited by the User via Paymore using bank cards and not spent on settlements with third-party Users, the User must use the functionality of the Personal Account (the "Balance" tab).”
For example, you top up and never hire anyone, then request a refund in Balance.
They say they are not responsible if the site is down for many outside reasons, including attacks.
Read the exact line
Terms of service
“In no event shall the Operator be for any failure of performance resulting from causes beyond the reasonable control of the Operator, including without limitation: natural disasters, wars, terrorism”
For example, if a DDoS takes the site offline during a deadline, they disclaim .
You get no ownership of the website or its software; they do not say who owns your gig files.
Read the exact line
Terms of service
“No intellectual property rights with respect to the Service or its software are granted to the User under any conditions.”
For example, you cannot claim you own the Kwork platform just because you use it.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- entire agreement
- This document is the only deal that counts; anything a salesperson or support agent told you does not. For example, a promise made in a support chat cannot be enforced if it is not in the terms.
- venue
- The specific court or city where any lawsuit must be filed, which may be far from where you live. For example, a user in Florida may have to travel to a court in San Francisco to sue.
- governing law
- Which country's or state's laws are used to settle any dispute, no matter where you live. For example, a user in Ohio may find the terms are judged under California law.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
How we got here · grade F · score 30/100 · 15 of 15 policy answers backed by a verified quote · 8 not stated
What does the app collect beyond what it needs to work?
Not stated in the documents.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
They say they may control and read users’ personal correspondence to check the rules, with no opt-out.
Are you profiled or tracked for advertising?
Not stated in the documents.
Do they sell or share your data, and can you opt out?
Payments go through Paymore and ID checks through a Verification Service; they say the Operator does not store that ID data.
What rights do they take over what you type and what the AI makes?
Not stated in the documents.
How long do they keep your data after you delete it, and can you delete it in the app?
Not stated in the documents.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
Not stated in the documents.
Is there a real age gate, and are teens protected?
You must say you are at least 18; no extra age check is described.
Will they tell you when the rules change, and is the policy specific?
They can change the agreement with or without notice; keeping using the service counts as agreeing. The text is undated.
Can they close your account without warning, and can you get your data out first?
They can end the agreement anytime at their discretion and can block you without paying remaining balance if they say you breached.
If something goes wrong, who pays?
They disclaim liability for many outages and events outside their control, including attacks and hosting problems.
Do subscriptions renew on their own, and can you get a refund?
Unused card deposits can be returned through the Balance tab via Paymore; they do not describe auto-renewing subscriptions.
The terms are 2,171 words at a college level.
