Loom
- The policy allows AI training; it does not describe an opt-out.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
Atlassian collects usage and device data, uses some of it to train AI, runs ads with an opt-out, and auto-renews paid plans.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
- Uses your content for AI training with no opt-out
Collected
They collect account info, your videos and posts, usage, device IDs, cookies, and data from partners.
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Privacy policy
“Atlassian collects information directly from you when you provide it to us, automatically when you use our Services, and from other sources including other users of the Services, other services you link to your account, other Atlassian companies, partners, and third-party providers.”
Training
They use your data to run the product, market to you, and train machine learning and AI models.
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Privacy policy
“To develop and improve the Services, including machine learning and artificial intelligence model training;”
Sharing
Service providers, Atlassian companies, partners, other users, and ad companies can get some of your data.
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Privacy policy
“We disclose information as described below, including to service providers, Atlassian partners, providers of third-party services, for compliance with enforcement requests and applicable laws, to enforce our terms and policies and our rights, to Atlassian affiliated companies or in connection with business transfers, as well as with your consent.”
Kept
They keep account data while you are active and for a reasonable time after; some content stays for teammates.
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Privacy policy
“We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services.”
Controls
You can update or delete some info in the product, unsubscribe from marketing, and opt out of targeted ads.
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Privacy policy
“You may also opt out of “sales” of personal information to third parties, “sharing” of personal information for purposes of cross-context behavioral advertising, and “targeted advertising” by clicking here and following the instructions.”
Fine print
Plans auto-renew, most fees are non-refundable, and the product is offered as-is with a cap.
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Terms of service
“All fees and expenses are non-refundable, except as otherwise provided in this Agreement.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Opt out of targeted ads, sales, and sharing
Privacy policy: click “Manage Preferences” / “clicking here and following the instructions,” or use Global Privacy Control
Turn off promotional emails
Unsubscribe link in emails, email preferences in your Service account settings, or contact privacy@atlassian.com
Delete your Atlassian account or
In-product profile/account settings, or the deletion request links described in “How to access and control your information”
Cancel auto-renewal before the term ends
Account settings in the Products, Atlassian support, or other notice as described in the customer agreement
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They say they use personal information to train machine learning and AI models, not only to run the app.
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Privacy policy
“To develop and improve the Services, including machine learning and artificial intelligence model training;”
For example, patterns from how people use Loom could be used to train new AI features.
Support tickets, crash data, and related info can be used to train or fine-tune AI models.
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Privacy policy
“To provide customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services, including for development, training, or fine-tuning of machine learning and artificial intelligence models.”
For example, a bug report you send could be used to train an AI helper.
They use how you use the product to send marketing and show ads on other sites.
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Privacy policy
“We may use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying Atlassian ads on other companies' websites and applications.”
For example, watching certain Loom videos could lead to Atlassian ads on another website.
Under U.S. rules they treat some identifiers as sold or shared with third-party advertising providers.
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Privacy policy
“Recipients of “Sales” or “Sharing” Identifiers, such as name, email address, unique identifiers associated with user or user account, IP Address”
For example, an ID tied to your account could be shared so ads follow you across sites.
Paid plans renew on their own at the then-current price unless you cancel in time.
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Terms of service
“Unless otherwise specified in an Order and subject to the Product, Support or Advisory Services continuing to be generally available, a Subscription Term will automatically renew at Atlassian’s then current rates”
For example, if you forget to cancel, they can charge you for another year at the new rate.
After the limited return window, you generally do not get money back.
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Terms of service
“All fees and expenses are non-refundable, except as otherwise provided in this Agreement.”
For example, if you cancel mid-year after the first 30 days, you may still pay for the rest of the term.
They mostly do not promise the product will work without problems.
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Terms of service
“Except as expressly provided in this Section 11 (Atlassian ), the Products, Support and Advisory Services and all related Atlassian services and deliverables are provided “AS IS.””
For example, if Loom is down and you miss a recording, they may owe you little beyond what the contract allows.
Deleting or turning off your account does not always remove videos or messages others already received.
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Privacy policy
“If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Services.”
For example, a Loom you sent to a coworker can stay visible to them after you leave.
Your company (or you, if you are the customer) owns the content you put into the product.
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Terms of service
“As between the parties, Customer owns all intellectual property and other rights in Customer Data and Customer Materials provided to Atlassian or used with the Products.”
For example, the videos you record stay yours, not Atlassian’s property.
They set a minimum age of 16 but do not describe extra age checks.
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Privacy policy
“Our Services are not intended for use by anyone under the age of 16.”
For example, a 15-year-old could still sign up if they type an older age.
Words to know
Legal words from the lines above, in plain English.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- model training
- Using your content and conversations as examples to teach an AI system, which can then echo them in future answers. For example, a story you write in a chatbot may be studied by the company to make the next version of the bot.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- device identifiers
- Codes that single out your phone or computer, used to recognise you across apps and sites. For example, the advertising ID on your phone lets two unrelated apps know they are seeing the same person.
- auto-renewal
- Your subscription keeps charging you at the end of each period until you cancel it. For example, a free trial turns into a paid monthly plan unless you cancel before it ends.
- warranty
- A promise that a product will work as described; most apps say they make no such promise at all. For example, if a paid feature never works on your phone, a no-warranty clause says that is your problem.
How we got here · grade C · score 42/100 · 15 of 15 policy answers backed by a verified quote · 3 not stated
What does the app collect beyond what it needs to work?
They collect account and profile details, content you post, usage of the product, device and connection data, cookies, and information from partners and other users.
Does it record your voice, face or body, and what happens to that?
They collect visual and audio information such as your image and video and audio recordings, with your permission, and use it to operate and improve the services.
Are your chats and uploads used to train AI models, and is that off by default?
They say they use information to develop and improve the services, including machine learning and AI model training, and to train or fine-tune models from support. The policy does not describe a training opt-out.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They and advertising partners use cookies and tracking, and they list third-party advertising providers as recipients of identifiers, location, and inferences. You can opt out of targeted ads where the law allows.
Do they sell or share your data, and can you opt out?
They share with partners and treat some sharing with ad providers as a “sale” or “sharing.” U.S. residents can opt out of sales, sharing, and targeted advertising.
What rights do they take over what you type and what the AI makes?
The customer agreement says you (the customer) own the rights in Customer Data you put into the products.
How long do they keep your data after you delete it, and can you delete it in the app?
Not stated in the documents.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They describe a security program and say they maintain independent third-party audits and certifications.
Is there a real age gate, and are teens protected?
The products are not intended for anyone under 16, and the customer must make sure users are at least 16. They do not describe extra age checks.
Will they tell you when the rules change, and is the policy specific?
The privacy policy is dated. They post changes and, if significant, give a more prominent notice or email. The terms aim for 30 days’ notice before many changes take effect.
Can they close your account without warning, and can you get your data out first?
You can terminate for any reason. They can suspend or remove content for policy or security issues and, when practicable, give you a chance to fix it. Documentation describes data retrieval, but this agreement does not spell out a full export-before-close process for every user.
If something goes wrong, who pays?
Aside from limited warranties, the products are provided as-is, and each side’s liability is generally capped at fees paid in the prior 12 months.
Do subscriptions renew on their own, and can you get a refund?
Subscriptions auto-renew at then-current rates. Fees are non-refundable except a 30-day return on an initial product order and some termination cases.
The privacy policy is 8,861 words at a professional or legal expert level (Flesch reading ease 27.2); the terms are 6,563 words at a professional or legal expert level.
