Loom
- The documents do not say whether your data trains AI.
- The documents do not say whether your data is used for ads.
- Data is shared only with the providers who run the service.
- The documents do not say who can read your content.
Atlassian’s terms say you own your data, subscriptions auto-renew, and most fees are not refundable.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
The privacy pages we got do not list what they collect from you.
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Privacy policy
“This privacy policy is intended to help you understand: Information we collect How we use information How we disclose information How we store and secure information How long we keep information”
Training
They may process your customer data as set in a separate data addendum; AI has other terms.
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Terms of service
“Atlassian may process Customer Data as specified in Section 6 (Purposes of the Processing) of Schedule 1 of the DPA.”
Sharing
They can use subcontractors and affiliates, and they stay responsible for them.
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Terms of service
“Atlassian may use subcontractors or its Affiliates in the performance of its obligations under this Agreement, but Atlassian remains responsible for its overall performance under this Agreement”
Kept
After the deal ends they say they delete customer data as described in their docs.
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Terms of service
“Following expiration or termination, unless prohibited by Law, Atlassian will delete Customer Data in accordance with the Documentation.”
Controls
You can retrieve customer data as their documentation describes; cancel non-renewal in account settings.
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Terms of service
“The Documentation describes how Customer may retrieve its Customer Data from the Cloud Products.”
Fine print
Plans auto-renew, most fees are not refundable, and they can change the agreement with posted notice.
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Terms of service
“Unless otherwise specified in an Order and subject to the Product, Support or Advisory Services continuing to be generally available, a Subscription Term will automatically renew at Atlassian’s then current rates”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off auto-renew before the term ends
Account settings in the Products, Atlassian support, or other notice to Atlassian
Use the 30-day first-order return if you just bought
Notice to Atlassian within 30 days of the initial Order; refund request through your Atlassian account
Retrieve your customer data before you leave
As described in Atlassian Documentation for Cloud Products
Subscribe to legal update emails
https://www.atlassian.com/legal#notification-of-updates-in-terms-and-policies
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Once you pay, you usually cannot get the money back unless another part of the deal says so.
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Terms of service
“All fees and expenses are non-refundable, except as otherwise provided in this Agreement.”
For example, if you cancel mid-year after the first 30 days, they can keep the unused months’ fees.
Your paid plan keeps going and they charge again at the new price unless you stop it in time.
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Terms of service
“a Subscription Term will automatically renew at Atlassian’s then current rates for: (i) if Customer’s prior Subscription Term was for a period less than twelve (12) months, another Subscription Term of a period equal to Customer’s prior Subscription Term, or (ii) if Customer’s prior Subscription Term was for twelve (12) months or more, twelve (12) months.”
For example, a one-year Loom plan can roll into another year at the current price if you do not cancel first.
They mostly do not promise the product will work perfectly or fit your needs.
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Terms of service
“Except as expressly provided in this Section 11 (Atlassian ), the Products, Support and Advisory Services and all related Atlassian services and deliverables are provided “AS IS.””
For example, if a recording feature fails and you lose a meeting video, they may owe you little beyond the limited path.
If they cause harm, what they pay is usually capped at what you paid them in the last year.
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Terms of service
“each party’s entire arising out of or related to this Agreement will not exceed in aggregate the amounts paid to Atlassian for the Products, Support and Advisory Services giving rise to the during the twelve (12) months preceding the first event out of which the arose.”
For example, a $1,200 yearly plan could cap most claims around $1,200 even if your loss is larger.
Any AI tools sit under a different set of rules that are not in these pages.
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Terms of service
“Cloud Products may be, or include access to, AI Offerings. Atlassian provides AI Offerings under the AI Terms.”
For example, whether Loom videos train models would be in those AI terms, not here.
They can change the rules by posting them online, with an effort to give 30 days’ notice.
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Terms of service
“Atlassian may modify this Agreement (which includes the Policies, Product-Specific Terms and DPA) from time to time, by posting the modified portion(s) of this Agreement on Atlassian’s website.”
For example, a new data or AI rule can apply at your next renewal if they post it first.
Your videos and files stay yours as between you and Atlassian.
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Terms of service
“As between the parties, Customer owns all intellectual property and other rights in Customer Data and Customer Materials provided to Atlassian or used with the Products.”
For example, a screen recording you upload is still your content, not theirs to claim as their IP.
They say they run a security program meant to protect your customer data.
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Terms of service
“Atlassian has implemented and will maintain an information security program that uses appropriate physical, technical and organizational measures designed to protect Customer Data”
For example, they claim technical and physical steps to stop outsiders from reading your cloud videos.
They set a 16+ rule but you (or your company) must enforce it; they do not describe ID checks.
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Terms of service
“The Products are not intended for use by anyone under the age of 16. Customer is responsible for ensuring that all Users are at least 16 years old.”
For example, a 15-year-old could still sign up if no one checks their age.
Outside Europe/Middle East/Africa, lawsuits go to California courts.
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Terms of service
“this Agreement is of the State of California, with the and venue for actions related to this Agreement in the state and United States federal courts located in San Francisco, California.”
For example.
Words to know
Legal words from the lines above, in plain English.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- auto-renewal
- Your subscription keeps charging you at the end of each period until you cancel it. For example, a free trial turns into a paid monthly plan unless you cancel before it ends.
- warranty
- A promise that a product will work as described; most apps say they make no such promise at all. For example, if a paid feature never works on your phone, a no-warranty clause says that is your problem.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- governing law
- Which country's or state's laws are used to settle any dispute, no matter where you live. For example, a user in Ohio may find the terms are judged under California law.
- venue
- The specific court or city where any lawsuit must be filed, which may be far from where you live. For example, a user in Florida may have to travel to a court in San Francisco to sue.
How we got here · grade C · score 42/100 · 15 of 15 policy answers backed by a verified quote · 7 not stated
What does the app collect beyond what it needs to work?
Not stated in the documents.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Not stated in the documents.
Do they sell or share your data, and can you opt out?
They say they may use subcontractors and affiliates to do the work, and they remain responsible.
What rights do they take over what you type and what the AI makes?
The agreement says you own the rights in Customer Data you provide.
How long do they keep your data after you delete it, and can you delete it in the app?
Not stated in the documents.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They describe a security program and independent third-party audits and certifications.
Is there a real age gate, and are teens protected?
Products are not for anyone under 16, and the customer must make sure users are 16 or older.
Will they tell you when the rules change, and is the policy specific?
The terms are dated and they try to post changes at least 30 days ahead, but the privacy body we have is only an intro.
Can they close your account without warning, and can you get your data out first?
You can end for convenience; they describe retrieving customer data, and they often give a chance to fix issues before cutting access.
If something goes wrong, who pays?
Products are “AS IS” beyond a limited warranty, and most liability is capped at the last 12 months of fees.
Do subscriptions renew on their own, and can you get a refund?
Subscriptions auto-renew at then-current rates and fees are non-refundable except a 30-day return on the first order and a few other cases.
The privacy policy is 471 words at a professional or legal expert level (Flesch reading ease 24.4); the terms are 6,563 words at a professional or legal expert level.
