Magix
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
They collect account and usage data, share it for ads with consent, and make community uploads public.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account details, orders, IP address, cookies, and how you use the site and software.
Read the exact line
Privacy policy
“We therefore require your name, your email address and country of residence in order to create a user account, which is then used to activate software or content.”
Training
They use it for licenses, support, product emails, and ads if you allow cookies.
Read the exact line
Privacy policy
“we are entitled to use the email address provided when a purchase is made in our shop for direct marketing for our own similar products or services.”
Sharing
Helpers, payment firms, and ad/analytics partners if you consent; community posts are public.
Read the exact line
Privacy policy
“If you have given consent, we can pass your information to web analytics service providers, affiliate networks, marketing automation platforms and social media services”
Kept
They keep it for legal periods and while the contract needs it, then say they delete it.
Read the exact line
Privacy policy
“The criteria for the duration of storage for personal data is the respective legal retention period, after which the data will be deleted.”
Controls
You can change cookies, unsubscribe from emails, and ask them to access or delete your data.
Read the exact line
Privacy policy
“At any time, you have the right to request us to confirm which information we have saved about you, and to request that this information be changed, updated, or deleted.”
Fine print
Uploads are public; they can change the policy on the page; they can freeze your community account.
Read the exact line
Terms of service
“If the customer loads his/her content into the MAGIX Community, he/she automatically declares him/herself to be agreed that the content be accessible and usable by everyone.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Change cookie settings
COOKIE SETTINGS button in the website footer / OneTrust banner
Unsubscribe from product emails
Unsubscribe link in product recommendation emails or privacy@magix.net
Ask to access or delete your data
Contact the data protection officer at privacy@magix.net
Turn off software analysis data
Program settings: deactivate "Send analysis data to MAGIX"
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Anything you post on the community is treated as open for anyone to see and use.
Read the exact line
Terms of service
“If the customer loads his/her content into the MAGIX Community, he/she automatically declares him/herself to be agreed that the content be accessible and usable by everyone.”
For example, a photo you upload could be viewed or reused by other visitors without extra permission from you.
If you accept cookies, they send data to ad and social companies so ads can follow you.
Read the exact line
Privacy policy
“If you have given consent, we can pass your information to web analytics service providers, affiliate networks, marketing automation platforms and social media services, in order to ensure that you only receive appropriately targeted advertisements.”
For example, visiting a product page could later show Magix ads on Facebook or Google.
They can shut the service and lock your posts if they say you broke the rules.
Read the exact line
Terms of service
“In case of cancellation for an important reason, MAGIX maintains the right to freeze the Service and any possible customer contents.”
For example, they could freeze your account and you might not get your uploaded files back.
If someone sues them because of what you posted, you may have to cover their costs.
Read the exact line
Terms of service
“The customer exempts MAGIX from responsibility for any third party claims resulting from a breach of contract.”
For example, if a clip you uploaded leads to a copyright claim, you could be asked to pay their legal bills.
They can change the privacy rules on the website and expect you to check the page yourself.
Read the exact line
Privacy policy
“Please note that this Privacy Policy may change from time to time. Please use this page to keep yourself up-to-date, as any possible future amendments will be made here.”
For example, a new sharing practice could appear on the page without a personal email to you.
They match you to ad groups so you see Magix ads they think fit you.
Read the exact line
Privacy policy
“We use Google Customer Match to periodically send youadvertisements that we think are most relevant to you.”
For example, your email hash could be used so Google shows you Magix ads in your feed.
If you join a Magix webinar with mic or camera on, they record your voice and image.
Read the exact line
Privacy policy
“Our events held via GoToWebinar software are always recorded. If you make verbal contributions and/or use the video function to enable your image to be visually transmitted, this personal data will be processed”
For example, a question you ask on camera in a training session is stored as part of the recording.
In the software you can turn off sending usage stats used to improve products.
Read the exact line
Privacy policy
“You can object to this processing int he program settings by deactivating the option "Send analysis data to MAGIX".”
For example, you can uncheck that option so Magix does not get how often you use a feature.
You can stop product recommendation emails with one click or an email.
Read the exact line
Privacy policy
“To unsubscribe, simply click on the "Unsubscribe" link at the bottom of any of our product recommendation emails or send an email to privacy@magix.net.”
For example, after a shop purchase you can unsubscribe so they stop sending similar-product emails.
You can ask them to delete your personal data in the situations the law allows.
Read the exact line
Privacy policy
“You have the right to request us to promptly delete the personal data concerning you, providing that one of the following reasons applies”
For example, you can email the data protection officer and ask them to erase your account details.
Words to know
Legal words from the lines above, in plain English.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
How we got here · grade F · score 31/100 · 15 of 15 policy answers backed by a verified quote · 5 not stated
What does the app collect beyond what it needs to work?
They collect account data plus IP address, browser, cookies and how you use the site and software.
Does it record your voice, face or body, and what happens to that?
Webinars are always recorded if you turn on mic or camera; that audio and video is processed and kept for up to six months.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
With cookie consent they use Google, Facebook, Microsoft Ads and similar tools for targeted ads.
Do they sell or share your data, and can you opt out?
They share with helpers and, with consent, with ad and analytics partners; you can change cookie settings.
What rights do they take over what you type and what the AI makes?
Community uploads are treated as accessible and usable by everyone, plus Magix may use them on its sites.
How long do they keep your data after you delete it, and can you delete it in the app?
They keep data for legal and contract needs; you delete by contacting them, not a described in-app button.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They say they use technical and organizational measures, but not an independent audit of Magix itself.
Is there a real age gate, and are teens protected?
Not stated in the documents.
Will they tell you when the rules change, and is the policy specific?
The privacy policy has no date and says to check the page for future changes.
Can they close your account without warning, and can you get your data out first?
They can cancel for listed reasons and freeze the service and your contents.
If something goes wrong, who pays?
You must cover claims from your posts, and their liability is limited except in serious cases.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The privacy policy is 12,983 words at a college graduate level (Flesch reading ease 31.6); the terms are 1,889 words at a college graduate level.
