Manus
- Your data trains their AI unless you opt out by form or email.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
They collect a lot, can use content to improve models, run ads with an opt-out, and auto-renew paid plans with almost no refunds.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, chats and files, device IDs, health or money data you share, and pages the browser tool reads.
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Privacy policy
“Device data, such as your computer or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes)”
Training
They run the service, may keep memory, send prompts to other AI firms, improve models, and show ads.
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Privacy policy
“We may use such data to analyze, improve, develop and protect the Service, including to develop and improve our models and related technologies.”
Sharing
Staff vendors, parent companies, third-party AI providers, ad partners, and people you connect or team with.
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Privacy policy
“Third party AI providers. We use third party AI providers to power certain aspects of our Services, such as operating the chat and/or processing user inputs/prompt features, data analytics and recommendations.”
Kept
They say they delete account data within 30 days after you close it, unless they must keep it longer.
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Privacy policy
“Once you choose to delete, we will remove it from our systems within 30 days unless we need to retain it for longer as described below, or it has already been and disassociated from your account when you allow us to use your content to improve our models.”
Controls
You can update your account, turn off ads sharing, revoke connectors, and email them to close the account.
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Privacy policy
“Where applicable, if you have a Service account, you can visit the section titled “Ads About Manus” in your Settings to control whether we share your Personal Information for purposes of targeted advertising.”
Fine print
Plans renew by themselves, payments are usually not refunded, and you may have to pay their legal costs.
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Terms of service
“Except where required by applicable law, all payments made for subscriptions, Credits, or other paid features are final and non-refundable.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off targeted ad sharing
Settings section titled “Ads About Manus”, or Your Privacy Choices in the website footer
Close your account
User profile page, or email privacy@manus.im
Revoke browser and connector access
Settings: disable the “My Browser” Connector or uninstall the browser extension; manage Connectors in settings
Ask to opt out of model-improvement use
Email privacy@manus.im
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
If you turn on the browser helper, they can read pages you are logged into and send that to their servers.
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Privacy policy
“Data collected through Browser Operator is transmitted to our servers for task processing.”
For example, if you ask it to book something while you are logged into a shopping site, that page content can go to Manus.
Voice clips and face images you upload can be turned into data some laws treat as biometric.
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Privacy policy
“While we do not use such data for purposes of identifying any unique individual, it is possible that some may consider this data biometric data within the meaning of certain U.S. state laws.”
For example, if you upload a voice clip to make an avatar, they may keep derived voice data for those features.
They may use versions of your information to improve their AI models.
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Privacy policy
“We may use such data to analyze, improve, develop and protect the Service, including to develop and improve our models and related technologies.”
For example, a chat you delete might still help train models if it was already stripped of your name.
You keep ownership, but they get a wide right to copy and change what you type so they can run and improve the product.
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Terms of service
“You grant us and our affiliates, successors, and assigns a non-exclusive, worldwide, , fully paid-up, transferable, (through multiple tiers of direct or indirect authorization) right to copy, display, upload, perform, distribute, store, modify, and otherwise use Your Content to provide, maintain, develop and improve the Services”
For example, they can store and tweak your prompts to make the agents work better.
If memory is on, they keep facts about you so later agents can use them.
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Privacy policy
“form persistent memory; where memory is enabled, we may retain information provided by you related to the memory to support later tasks and other Agents acting for you;”
For example, a preference you mentioned weeks ago could be reused in a new task without you pasting it again.
They can use device and activity IDs to target ads and build ad audiences.
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Privacy policy
“Where permitted by law and with your permission where required, we process certain online identifiers to (i) show you more relevant ads, (ii) measure ad performance, and (iii) build or refine audiences.”
For example, using the app could lead to Manus ads following you on other sites unless you turn that off.
If your content or agent actions cause a lawsuit, you may have to pay their legal bills.
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Terms of service
“You shall and hold Company, its parents, subsidiaries, affiliates, officers, employees, agents, partners, suppliers, and licensors (each, a “Company Party” and collectively, the “Company Parties”) harmless from any losses, costs, liabilities and expenses (including reasonable attorneys’ fees)”
For example, if an agent you directed posts something that gets them sued, you could be asked to cover costs.
Paid plans and credits usually cannot be refunded once charged.
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Terms of service
“Except where required by applicable law, all payments made for subscriptions, Credits, or other paid features are final and non-refundable.”
For example, if you cancel mid-month you keep access until the period ends but do not get money back.
They can shut you off at once for a serious rules break, without warning, and may delete your stuff.
Read the exact line
Terms of service
“If you have materially breached any provision of this Agreement, including our Usage Policy, or if Company is required to do so by law (e.g., where the provision of the Services is, or becomes, unlawful), Company has the right to, immediately and without notice, suspend or terminate any Services provided to you.”
For example, if they decide a Space you built broke the usage rules, they can ban it and wipe content.
You must be 18 or older; they rely on you saying you are.
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Privacy policy
“The Service is not intended for use by anyone under 18 years of age.”
For example, a 17-year-old could still sign up if they claim to be an adult.
After you delete, they aim to wipe it in 30 days, except for legal, safety, or already model data.
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Privacy policy
“Once you choose to delete, we will remove it from our systems within 30 days unless we need to retain it for longer as described below”
For example, closing the account should clear most chats in about a month.
Words to know
Legal words from the lines above, in plain English.
- device identifiers
- Codes that single out your phone or computer, used to recognise you across apps and sites. For example, the advertising ID on your phone lets two unrelated apps know they are seeing the same person.
- model training
- Using your content and conversations as examples to teach an AI system, which can then echo them in future answers. For example, a story you write in a chatbot may be studied by the company to make the next version of the bot.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- inputs and outputs
- Inputs are what you type, say or upload to an AI; outputs are what it gives back to you. For example, the question you ask a chatbot is an input and its answer is an output, and both may be stored.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- de-identified
- Data with your name and obvious identifiers removed, though it can sometimes still be traced back to you. For example, your chats with names stripped out may still be kept and studied after you delete your account.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- biometric
- Measurements of your body that identify you, like your face, fingerprint or voice. For example, a selfie used to unlock the app or a voice recording matched to you.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
How we got here · grade D · score 35/100 · 15 of 15 policy answers backed by a verified quote · 1 not stated
What does the app collect beyond what it needs to work?
They collect far more than account and chats: device and ad IDs, browsing-style activity, sandbox logs, connected-account data, and page content if you enable the browser tool. Health and money details are collected if you put them in prompts or connections.
Does it record your voice, face or body, and what happens to that?
If you upload voice clips or images of people, they may derive data some laws treat as biometric and say they will use and share it for the limited purposes in the policy.
Are your chats and uploads used to train AI models, and is that off by default?
They may use de-identified data to improve models, and say you may opt out by contacting them. Content used to improve models is described as something you allow, and leftover de-identified copies can remain after delete.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They and marketing partners use online identifiers for more relevant ads and share data with marketing and measurement vendors. You can opt out in Ads About Manus settings.
Do they sell or share your data, and can you opt out?
They share with affiliates, vendors, AI providers, and ad partners. California users get a right to opt out of sharing for ads in settings or Your Privacy Choices.
What rights do they take over what you type and what the AI makes?
They say you own your input and output, but you give them a wide, sublicensable license to use that content to provide, maintain, develop, and improve the service.
How long do they keep your data after you delete it, and can you delete it in the app?
The terms say you can close the account on the profile page; they say they remove it within 30 days unless they must keep it longer or it was already de-identified for model improvement. Privacy also says to email privacy@manus.im.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They form persistent memory when that feature is enabled, but the policy does not describe viewing, editing, or turning memory off in detail.
Do they commit to basic security, and have they leaked data?
They describe technical and organizational safeguards, including encryption for health data, but not an independent audit or a public bug-bounty program.
Is there a real age gate, and are teens protected?
The service is not for anyone under 18, and the terms say you must not be under 18. There is no extra age-check described.
Will they tell you when the rules change, and is the policy specific?
The policy is dated 28 September 2026. They say they will update the date and post changes; they might notify you or ask for consent, but changes can take effect when posted.
Can they close your account without warning, and can you get your data out first?
They can end access without cause after notice, and for a serious breach they can cut you off immediately without notice and may delete your content. No clear export tool is described.
If something goes wrong, who pays?
The service is offered as-is, their payout is capped at what you paid in the prior three months, and you must cover their legal costs for claims tied to your content or agent actions.
Do subscriptions renew on their own, and can you get a refund?
Subscriptions renew automatically. You cancel by email and keep access until the period ends, but fees and credits are generally non-refundable except where law (such as a 14-day EU right) requires it.
If this app can act for you, does it warn you about scams?
May transact on unsafe websites on your behalf. Manus does not say it refuses an unsafe site. This line is not from the privacy policy. We did not test the product. Manus (2026)
The privacy policy is 7,732 words at a college graduate level (Flesch reading ease 35.8); the terms are 10,491 words at a college graduate level.
