Mcneel
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared only with the providers who run the service.
- The documents do not say who can read your content.
They collect usage and site-tracking data, say they do not sell it, can close forum access anytime.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account and download info, IP, cookies, a device GUID, and sometimes face tracking for AR.
Read the exact line
Privacy policy
“Whenever you visit our Site, we may collect non-identifying information from you, such as your IP address, referring URL, browser, operating system, cookie information, and Internet Service Provider.”
Training
They use it to run the site, improve products, send newsletters, and for analytics and marketing.
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Privacy policy
“Improve our products so that they better fit your needs. Build an electronic newsletter subscription list so that we can notify subscribers of update information on our products”
Sharing
They say they do not sell data, but hosts, Google, Microsoft, and other vendors can see it.
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Privacy policy
“Sell or provide your information to anyone outside this organization. Provide your information to our resellers, distributors, or OEMs.”
Kept
The documents do not say how long they keep most of your information.
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Privacy policy
“To change your email address, email us both your old and new email addresses. You can update your Rhino Account details here.”
Controls
You can opt out of usage stats in the product and email remove@mcneel.com to leave the newsletter.
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Privacy policy
“Each product and installer provides an option to opt-out of sending usage statistics. See documentation for your product for details.”
Fine print
Forum access can end anytime; you them.
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Terms of service
“McNeel may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off usage statistics
In your product or installer; see that product’s documentation
Leave the email newsletter
Forward the last eNews to remove@mcneel.com
Opt out of Google Analytics
Browser extension, as noted in the privacy policy
Opt out of Microsoft Clarity
The “Opt out here” link in the Microsoft Clarity row of the privacy policy
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can shut off your forum or site access instantly for any reason and do not have to warn you.
Read the exact line
Terms of service
“McNeel may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately.”
For example, your account could disappear overnight and you would not get a refund.
If someone sues them because of how you used the site, you may have to pay their legal bills.
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Terms of service
“You agree to and McNeel, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website”
For example, a fight over a forum post could leave you covering their lawyer costs.
What you post on the forum is licensed so others can share it under those Creative Commons rules.
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Terms of service
“User contributions are licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License.”
For example, a tutorial you write could be copied and shared by others as long as they credit you and do not use it commercially.
A Microsoft tool can record how you move around the website, including session replay, for marketing.
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Privacy policy
“Microsoft Clarity Captures how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services.”
For example, clicks and page visits on rhino3d.com may be replayed and used to market products.
If a vendor they hire mishandles your data, they want you to sue the vendor, not them.
Read the exact line
Privacy policy
“You agree not to hold us for the actions of any of these third parties, even if we would normally be held vicariously for their actions”
For example, if a cloud host leaked emails, they say you should go after the host.
If they change the privacy rules, keeping using the site counts as agreeing, even without a special alert.
Read the exact line
Privacy policy
“your continued use of our Service shall constitute your acceptance of any such amendments.”
For example, they could add new uses of data and you would be treated as having accepted by visiting again.
AR face tracking is only for lining up the 3D model on screen and is not kept or sent out.
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Privacy policy
“Face tracking information is only used for aligning 3D models while updating the display. Face tracking information is not shared and is not stored.”
For example, using iRhino AR does not save a face scan on their servers.
They say they will not sell your information or give it to resellers.
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Privacy policy
“Sell or provide your information to anyone outside this organization.”
For example, they claim a mailing list of Rhino users would not be sold to another company.
You can turn off crash and usage stats in the software.
Read the exact line
Privacy policy
“Each product and installer provides an option to opt-out of sending usage statistics.”
For example, you can stop Rhino from sending a GUID and usage data to their servers.
Words to know
Legal words from the lines above, in plain English.
- cookies
- Small files a website saves on your device so it can recognise you and remember what you did. For example, a cookie keeps you logged in and can also tell an ad company which sites you visited.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- de-identified
- Data with your name and obvious identifiers removed, though it can sometimes still be traced back to you. For example, your chats with names stripped out may still be kept and studied after you delete your account.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
How we got here · grade D · score 38/100 · 15 of 15 policy answers backed by a verified quote · 4 not stated
What does the app collect beyond what it needs to work?
They collect identifying download info plus IP, cookies, browser, OS, a GUID, and analytics. That is more than account and content alone.
Does it record your voice, face or body, and what happens to that?
iRhino AR uses face tracking only while AR is on; they say it is not stored or shared.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Google Analytics and Microsoft Clarity track site use, including heatmaps and session replay for marketing.
Do they sell or share your data, and can you opt out?
They say they do not sell data, but they share it with listed service providers such as cloud hosts and analytics tools.
What rights do they take over what you type and what the AI makes?
Forum posts are licensed under Creative Commons Attribution-NonCommercial-ShareAlike 3.0.
How long do they keep your data after you delete it, and can you delete it in the app?
You can email to change address or leave the newsletter; they do not describe in-app deletion or a time limit for wiping data.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They say they take security measures but make no promises that your information is secure.
Is there a real age gate, and are teens protected?
The forum is only for people at least 13. The privacy policy says the services are not directed at children.
Will they tell you when the rules change, and is the policy specific?
The privacy policy is dated, but they say you must reread it and continued use means you accept changes.
Can they close your account without warning, and can you get your data out first?
They may end website access at any time, with or without cause or notice, and need not refund amounts paid.
If something goes wrong, who pays?
The site is as-is, liability is capped at fees paid in 12 months, and you must indemnify them for claims from your use.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The privacy policy is 1,811 words at a college level (Flesch reading ease 47.6); the terms are 2,277 words at a college level.
