Medal
- Your data trains their AI unless you switch it off in settings.
- Your data is used to target ads at you; you can opt out.
- Data is shared with partners and affiliates; you can opt out.
- The policy describes staff access for safety and legal checks.
Clips, chats, and screen captures can train AI and be shared; you can opt out in app settings, but the license is very broad.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, clips (sometimes with voice), chats, device IDs, hardware, hashed contacts, and optional installed games.
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Privacy policy
“If you upload, download and/or share content:• The content you make available on the Platform, such as: your username, email address, comments, likes, posts, chats with other users and/or any uploaded Clips with or without accompanying audio (that may include voice)”
Training
They run the app, recommend clips, may show targeted ads, and use clips to train AI unless you opt out in settings.
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Privacy policy
“Do research on and create data algorithms, AI algorithms, or data-based features”
Sharing
Staff processors, ad partner Ferox, AI partner General Intuition, game studios, and other partners if you share or contest-tag.
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Privacy policy
“Medal B.V. acts as a joint together with General Intuition Inc. ("General Intuition") in respect of Clips and associated data ("Training Data").”
Kept
While your account is active, then up to 24 months idle; delete account and they say data goes in 14 days.
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Privacy policy
“This data is stored as long as the user has an active account on our Platform and for a maximum period of 24 months after the last use of our Platform. We delete your Personal Data earlier if you delete your account yourself. In that case, we delete your Personal Data 14 days after deletion of the account.”
Controls
You can opt out of AI/research and ads in in-app privacy or cookie settings, and ask to access or delete data.
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Privacy policy
“You can object to, or opt out of, the use of your data for research and artificial intelligence purposes in the privacy section of your in-app settings”
Fine print
You grant a license; they can close accounts; is capped at €100; you them.
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Terms of service
“You grant Medal, and its sub-licensees, to the furthest extent and for the maximum duration permitted by applicable law (, if permitted under applicable law), a non-exclusive, unrestricted, , , transferable, fully , worldwide license”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off AI and research use
Privacy section of the in-app settings
Opt out of third-party sharing
Privacy section of the app settings
Withdraw tracking and ad consent
Cookie settings / Section 8 Cookies
Ask to access or delete your data
Data Protection Officer at [email protected]
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Your clips can be used to train Medal’s AI and given to other AI companies.
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Terms of service
“using the User Generated Content in order to develop, train and improve our own artificial intelligence (AI) models and systems, and related purposes, and sharing User Generated Content with third parties (including, but not limited to, AI technology providers) for similar purposes.”
For example, a gameplay clip with your voice could be sent to an AI partner to train models.
They get a very wide, lasting right to use, change, and what you upload, even commercially.
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Terms of service
“You grant Medal, and its sub-licensees, to the furthest extent and for the maximum duration permitted by applicable law (, if permitted under applicable law), a non-exclusive, unrestricted, , , transferable, fully , worldwide license”
For example, they could keep using a clip in partner products after you leave Medal.
Clips and labels can go to outside companies for AI work, not only Medal’s own servers.
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Privacy policy
“any uploaded Clips and associated labels and metadata may be shared with third parties to facilitate the creation of data algorithms, data-based features, or AI algorithms, and for other AI model development and training”
For example, a clip you thought was just for friends could be in a partner’s training set.
If someone sues over your clips or how you used the app, you may have to pay Medal’s legal costs.
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Terms of service
“you agree to , Medal and its respective officers, directors, employees and agents, from and against any claims, suits, proceedings, disputes, demands, liabilities, damages, losses, costs and expenses”
For example, if a clip you shared includes someone else’s face and they sue, you could owe Medal’s lawyer bills.
If they mess up, they say they will pay at most 100 euros in many cases.
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Terms of service
“IF MEDAL IS FOR ANY REASON, THIS SHALL BE LIMITED TO AN AMOUNT OF ONE HUNDRED EURO (€ 100).”
For example, if a bug wipes your clips, they cap payout at €100 where the law allows.
Even after you delete a clip or opt out, it may stay in an old research set for a while.
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Privacy policy
“Where a Clip has already been incorporated into an existing research dataset created for legitimate research purposes, Medal may continue to use that Clip, or data derived from that Clip, within that existing dataset for a limited period”
For example, you delete a clip today but it could stay in a research dataset for up to about 12 months.
AI and research use is on unless you switch it off in the app.
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Privacy policy
“Users may opt-out of the collection or usage of this data in the privacy section of the in-app settings.”
For example, you open Medal settings, privacy, and turn off research/AI so new clips are not used that way.
They scan clip audio to look for illegal or harmful content.
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Privacy policy
“We will carry out audio scanning and moderation of the Clips in accordance with our legal obligations (including under the Digital Services Act)”
For example, voice chat recorded in a clip could be scanned for banned speech.
Paid plans auto-renew and they generally will not refund unless the law forces them.
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Terms of service
“Refunds are only issued if required by law.”
For example, you cancel mid-month and keep Premium until the period ends, with no partial refund.
They can shut your account at once if they think you broke the rules.
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Terms of service
“We may terminate this agreement immediately and without notice and stop providing access to the Services if you breach these Terms”
For example, a Community Standards report could lock you out the same day with no warning.
Kids under 13 are not allowed; teens need a parent to agree.
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Terms of service
“any use or access by anyone under the age of 13 (thirteen) is prohibited.”
For example, a 12-year-old is not supposed to create an account even with a parent.
disputes go to courts in Amsterdam unless other law says otherwise.
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Terms of service
“we each agree to resolve any claim, dispute, or controversy (excluding claims for injunctive or other equitable relief) arising out of or in connection with or relating to these Terms under the of the Courts in Amsterdam, The Netherlands”
For example.
Words to know
Legal words from the lines above, in plain English.
- data controller
- The company that decides why and how your data is used, and is responsible for it under privacy law. For example, the app maker is the controller; the cloud company storing files for it is only a processor.
- model training
- Using your content and conversations as examples to teach an AI system, which can then echo them in future answers. For example, a story you write in a chatbot may be studied by the company to make the next version of the bot.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- worldwide license
- You let the company use your content anywhere on earth, usually for free and for as long as it likes. For example, a video you post can be shown in ads in any country without asking you again.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
How we got here · grade C · score 44/100 · 15 of 15 policy answers backed by a verified quote · 0 not stated
What does the app collect beyond what it needs to work?
They collect more than account and clips: hashed contacts, hardware, device IDs, IP, keyboard/mouse inputs, and optionally installed games.
Does it record your voice, face or body, and what happens to that?
Clips can include voice. Audio is scanned, may be transcribed if you opt in, and clips can be shared for AI training.
Are your chats and uploads used to train AI models, and is that off by default?
Clips are used for AI and research by default. You can opt out in the in-app privacy settings.
Can employees or contractors read your conversations, and when?
They say they generally will not monitor uploads, but they scan audio and moderate for legal and safety duties.
Are you profiled or tracked for advertising?
Targeted ads and tracking cookies run if you accept them; you can withdraw consent in cookie settings.
Do they sell or share your data, and can you opt out?
They share with processors, Ferox for ads, General Intuition for AI, game studios, and other partners. You can opt out of third-party sharing in app settings.
What rights do they take over what you type and what the AI makes?
You keep copyright, but you grant a perpetual, irrevocable, worldwide, sublicensable license including commercial and AI use.
How long do they keep your data after you delete it, and can you delete it in the app?
If you delete your account, they say personal data is deleted 14 days later. Research copies of clips may last about 12 months.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Recommendations use your watch, like, share, and follow history. The policy does not describe viewing or editing a memory profile.
Do they commit to basic security, and have they leaked data?
They describe technical and organizational measures but say they cannot guarantee security.
Is there a real age gate, and are teens protected?
Under 13 is banned. Under 18 needs a parent to agree. There is no described age-check beyond that.
Will they tell you when the rules change, and is the policy specific?
Policies are dated. Big privacy changes get a website notice. Terms say continued use after a material notice means you accept.
Can they close your account without warning, and can you get your data out first?
They can refuse service and terminate immediately without notice for breach. Inactive accounts get a reminder first.
If something goes wrong, who pays?
Services are as-is, liability is often capped at €100, and you must indemnify Medal for claims tied to your use.
Do subscriptions renew on their own, and can you get a refund?
Subscriptions auto-renew. You can cancel anytime but keep access until the period ends. Refunds only if required by law. Price changes get 30 days’ notice.
The privacy policy is 6,370 words at a college level (Flesch reading ease 42.2); the terms are 4,662 words at a college graduate level.
