Meteor
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared only with the providers who run the service.
- The documents do not say who can read your content.
Hosting and forums with cookies, ads tracking, marketing license, no-refund billing.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account details, payment info, cookies, log files, and whatever you put in hosted databases.
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Privacy policy
“Your name, company name, address, telephone number, email address, credit card information and certain other information about you may be required by us to provide the Services”
Training
They use it to run hosting, bill you, email you, improve the service, and they mention interest-based ads.
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Privacy policy
“We may use and disclose your personal or account information for the following purposes: • To provide the Site and Services to you and to other users of the Site and Services;”
Sharing
Payment processors and other service providers can see data; ads companies may collect for targeting.
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Privacy policy
“For the purposes of billing your account (if you have a paid account) and in order to process payments, Meteor Software utilizes third party payment gateways, such as Recurly and Braintree”
Kept
Hosted databases are deleted 30 days after you leave; other personal info is kept as long as needed.
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Privacy policy
“Upon termination of database hosting services, database data will be retained for 30 days before permanent deletion, unless you request immediate deletion.”
Controls
You can edit account info in the web app and email them; marketing emails have an opt-out.
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Privacy policy
“You have the and edit your information at any time through the web interface provided as part of the Services.”
Fine print
No refunds, they can close you anytime, you them.
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Terms of service
“Meteor Software may terminate your access to all or any part of the Service at any time, with or without cause, with or without notice, effective immediately.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Export database data before you cancel
Terms: You are responsible for exporting your data before service termination.
Opt out of marketing emails
Unsubscribe link in those emails, or contact them and ask to stop.
Opt out of NAI targeted ads
Network Advertising Initiative website, as linked in the privacy policy.
Request access, correction, or rights
Email hello@meteor.com or the Privacy Officer listed in the privacy policy.
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
If someone sues them because of how you used the service, you may have to pay their legal bills.
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Terms of service
“You agree to , defend, and Meteor Software , and its subsidiaries, affiliates, co-branders, all third-party advertisers, technology providers, service providers or other partners”
For example, if content you host leads to a lawsuit, you could be on the hook for their lawyers.
If you cancel mid-month, you do not get money back for unused time.
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Terms of service
“There will be no refunds or credits for partial months of Hosting charges or database charges after the termination of the Free Trial or the termination of received Credits.”
For example, canceling on day 2 of a paid month still costs the full month.
They can shut your account instantly and do not have to warn you first.
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Terms of service
“Meteor Software may terminate your access to all or any part of the Service at any time, with or without cause, with or without notice, effective immediately.”
For example, your live app could go offline the same day without an email.
They can show your uploaded content in their marketing, and that right lasts after you leave.
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Terms of service
“you grant Meteor Software the right to use (including the right to host, index, cache and format) and display your Content in connection with providing the Service as well as otherwise on the Site and our marketing communications”
For example, a screenshot you posted could appear in a Meteor promo email later.
Other companies may track you to show targeted ads. Meteor says it does not control that.
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Privacy policy
“We do not control third parties’ collection or use of your information to serve interest-based advertising.”
For example, an ad network cookie on meteor.com could follow you to other sites.
They can bill extra usage fees without warning you first.
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Terms of service
“you hereby consent to such charges and agree we are not required to notify you of any such charge in advance”
For example, a traffic spike could add a charge on your card with no heads-up.
After you cancel database hosting, they keep a copy for 30 days unless you ask them to wipe it now.
Read the exact line
Privacy policy
“Upon termination of database hosting services, database data will be retained for 30 days before permanent deletion, unless you request immediate deletion.”
For example, you have about a month to export a Mongo database after you cancel.
You can look at and change your account details in the product.
Read the exact line
Privacy policy
“You have the and edit your information at any time through the web interface provided as part of the Services.”
For example, you can update your email in the account settings without mailing a letter.
They say they use reasonable security, but they do not name audits or a bug-bounty program.
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Privacy policy
“We have implemented and maintain reasonable security procedures and practices (based on the nature of the information we collect) to protect that information from unauthorized disclosure.”
For example, they do not list encryption standards or a public vulnerability program.
Words to know
Legal words from the lines above, in plain English.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- data subject rights
- The legal rights you have over your data, such as seeing it, fixing it, deleting it or moving it. For example, you can email the company and ask for a copy of everything it holds about you.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
How we got here · grade C · score 44/100 · 14 of 15 policy answers backed by a verified quote · 3 not stated
What does the app collect beyond what it needs to work?
They collect account and payment details plus cookies and log files to track traffic and page variants.
Does it record your voice, face or body, and what happens to that?
These documents do not describe collecting voice, face, or body data. This is a hosting and developer site.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Third parties may collect information for interest-based ads. Meteor points you to the NAI opt-out.
Do they sell or share your data, and can you opt out?
They share with payment processors and other service providers, and may share anonymous aggregated data.
What rights do they take over what you type and what the AI makes?
You keep copyright, but you grant them rights to host and use your content in marketing, and that grant survives after you leave.
How long do they keep your data after you delete it, and can you delete it in the app?
You can edit account info in the web app. Hosted databases are kept 30 days after termination unless you ask for immediate deletion. Other personal data is kept as long as needed.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They say they use reasonable security procedures but do not name independent audits or a leak history.
Is there a real age gate, and are teens protected?
You must be 16 in the EU/EEA and 13 elsewhere, plus old enough to agree. They do not describe ID checks.
Will they tell you when the rules change, and is the policy specific?
The privacy policy is dated June 16, 2025 and they email or banner for material privacy changes. Terms say continued use means you accept, and you must check for updates.
Can they close your account without warning, and can you get your data out first?
They may end access at any time, with or without cause or notice. You must export database data yourself before termination.
If something goes wrong, who pays?
The service is as-is, liability is capped at what you paid in the prior year, and you must indemnify them for claims tied to your use.
Do subscriptions renew on their own, and can you get a refund?
Paid hosting and databases bill on a subscription or usage basis with no refunds for partial months. They may charge extra usage without advance notice.
The privacy policy is 2,454 words at a college graduate level (Flesch reading ease 37.5); the terms are 3,649 words at a college graduate level.
