Scratch
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared only with the providers who run the service.
- The documents do not say who can read your content.
MIT collects account, donation, and site-usage data, shares with Google Analytics, keeps records long-term, and takes a broad license on posts.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Name, photos, donations, wealth info, plus IP, device, pages visited, and imprecise location.
Read the exact line
Privacy policy
“we collect basic biographic and contact information about you and your representative organization, which may include photos, name, title, business addresses, phone numbers, email addresses, birth year, country of birth, country of residence, and social media contact information.”
Training
They use it for services, fundraising, research, marketing, and Google Analytics ads features.
Read the exact line
Privacy policy
“The Google Analytics Advertising Features we may use include:Remarketing with Google AnalyticsGoogle Display Network Impressions ReportingGoogle Analytics Demographics and Interests Reporting”
Sharing
They say they do not sell data; they share with service providers and for legal reasons.
Read the exact line
Privacy policy
“We do not sell your information. We may share your information with Third Parties for various reasons.”
Kept
They keep a lifelong record and a core archive even after you ask them to stop.
Read the exact line
Privacy policy
“We consider our relationship with our community of Solver teams to be lifelong. This means that we will maintain a record for you until such time as you tell us that you no longer wish us to keep in touch.”
Controls
Cookie banner and Google opt-outs; email them to access, fix, or delete your data.
Read the exact line
Privacy policy
“To manage or delete your data, please contact help@solve.mit.edu.”
Fine print
license on your posts, as-is site, you pay their legal costs, Massachusetts courts, limited refunds.
Read the exact line
Terms of service
“you hereby grant to us a worldwide, non-exclusive, transferable, assignable, , fully paid-up, , , right and license”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Refuse non-essential cookies
CookieYes consent banner on the website
Opt out of Google Analytics
Google Analytics Opt-out and Ads Settings as linked in the privacy policy
Ask to manage or delete your data
help@solve.mit.edu
Unsubscribe from emails
Unsubscribe button at the bottom of any email they send
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Anything you post they can keep, change, and reuse forever, even after you leave.
Read the exact line
Terms of service
“you hereby grant to us a worldwide, non-exclusive, transferable, assignable, , fully paid-up, , , right and license to host, transfer, display, perform, reproduce, modify, distribute, re-distribute, relicense, and otherwise use”
For example, a forum comment you wrote could be copied into other MIT materials years later.
If someone sues them because of how you used the site, you may have to pay their lawyers.
Read the exact line
Terms of service
“You agree to defend, , and MIT xPRO and Collaborators, and their respective subsidiaries, affiliates, officers, faculty, students, fellows, governing board members, agents, and employees from and against any third party claims”
For example, a dispute over something you posted could leave you covering MIT’s legal bills.
Even if you ask them to stop contacting you, they still keep a lasting file about you.
Read the exact line
Privacy policy
“After such time, we will retain a core set of information about your support and/or application for our historical and archival purposes.”
For example, your old application or donation record can stay in their archives indefinitely.
They may look up how wealthy you are to plan fundraising.
Read the exact line
Privacy policy
“For donors and supporters, we may collect or process information regarding any donation which is made, including wealth assessment information and indicators of your interest in giving.”
For example, they might use public wealth data to decide how to ask you for money.
Google can use your site visits for remarketing-style ads.
Read the exact line
Privacy policy
“The Google Analytics Advertising Features we may use include:Remarketing with Google AnalyticsGoogle Display Network Impressions Reporting”
For example, after visiting Solve you might see related ads on other sites.
They do not promise the site or courses will work or be accurate.
Read the exact line
Terms of service
“THE SITE AND ANY INFORMATION, CONTENT, OR SERVICES MADE AVAILABLE ON OR THROUGH THE SITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" OF ANY KIND”
For example, if a course is wrong or the site is down, they say they are not responsible.
They can change the rules instantly; using the site later means you accept.
Read the exact line
Terms of service
“We reserve the right to modify these Terms at any time without advance notice. Any changes to these Terms will be effective immediately upon posting on this page”
For example, a new limit on refunds could apply the next time you open the site.
They state they do not sell your personal information.
Read the exact line
Privacy policy
“We do not sell your information.”
For example, they say they will not sell your email list to another company.
You can turn off some tracking cookies in their banner.
Read the exact line
Privacy policy
“You can opt out of Third-Party technologies that are not strictly necessary for the security and core functionality of our website by utilizing our CookieYes consent banner.”
For example, you can refuse analytics cookies when the CookieYes pop-up appears.
You can get a refund only if you ask by the Monday after class starts.
Read the exact line
Terms of service
“Except for B2B sales, learners may request a refund up to and including the Monday after the Course begins.”
For example, if you drop a course on Tuesday of week one, you may not get your money back.
Words to know
Legal words from the lines above, in plain English.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- worldwide license
- You let the company use your content anywhere on earth, usually for free and for as long as it likes. For example, a video you post can be shown in ads in any country without asking you again.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- as is
- You get the service in whatever state it is in, with no promise that it works or will keep working. For example, if the app deletes your photos by mistake, it is not promising to fix that or pay you back.
- warranty
- A promise that a product will work as described; most apps say they make no such promise at all. For example, if a paid feature never works on your phone, a no-warranty clause says that is your problem.
How we got here · grade D · score 37/100 · 15 of 15 policy answers backed by a verified quote · 5 not stated
What does the app collect beyond what it needs to work?
They collect account and donation details plus automatic usage, device, IP, and imprecise location data.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They use Google Analytics advertising features such as remarketing.
Do they sell or share your data, and can you opt out?
They say they do not sell information and share with service providers who work for them.
What rights do they take over what you type and what the AI makes?
You grant a perpetual, irrevocable, sublicensable license to your user postings.
How long do they keep your data after you delete it, and can you delete it in the app?
They keep records for a lifelong relationship and a core archive after you ask them to stop; deletion is by email.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They describe firewalls, monitoring, authenticated access, and that no system is fully secure.
Is there a real age gate, and are teens protected?
Not stated in the documents.
Will they tell you when the rules change, and is the policy specific?
xPRO terms change immediately on posting with no advance notice; continued use means you agree. Privacy says they will make significant changes clear.
Can they close your account without warning, and can you get your data out first?
They may terminate after written notice of a material breach and 30 days to fix it; no export process is described.
If something goes wrong, who pays?
The site is as-is with broad liability limits, and you must indemnify them for claims related to your use.
Do subscriptions renew on their own, and can you get a refund?
Course refunds are available if requested by the Monday after the course begins; auto-renew is not described.
The privacy policy is 1,450 words at a professional or legal expert level (Flesch reading ease 0); the terms are 3,437 words at a college graduate level.
